Diesel Coupons & Promo Codes

The quality of their items has really gone downhill over the years. I've been a regular jeans buyer and honestly the durability just isn't there anymore. You're lucky if you get a year out of a pair before they start falling apart with holes appearing out of nowhere and seams ripping open. When you're spending over 150 dollars on a pair, you expect way better longevity. It's made me switch to other brands.

Only giving one star because that's the minimum. This company basically took my money. I got the wrong order completely, two shoes for the same foot and a watch that was different and cheaper than what I paid for. I sent everything back and they promised to refund me, but I only got paid for the shoes. The watch vanished and they claim they never saw it. I've been shopping with them for years and this is how they treat me. Won't buy from them again.

Bought an expensive dress and it fell apart the moment I wore it. Threads started coming loose everywhere. Reached out to the store but got nowhere. When I finally got customer service involved, they took four months just to tell me it wasn't actually defective. No apology, no replacement, nothing offered. It was insulting treatment for the price I paid.

I've been loyal to Diesel for over a decade and owned multiple pairs of their Larkee jeans from Italy and Morocco that were absolutely top notch and justified the premium cost. Recently grabbed another pair and the difference is stark. The stitching is looser, the finishing is worse, and the material just isn't the same quality. I complained with specifics and their customer service actually confirmed that they've stopped making Larkee jeans in Italy and Morocco for this season. I appreciate them being straightforward about it, but it's disappointing that the product I trusted all these years isn't being made the same way anymore. Anyone who remembers the old Diesel standards should keep this in mind before buying.

Had a really bad experience with their customer support. Sent back some clothing using their provided return label, but three weeks later it showed up at my door saying duties weren't paid. They gave me another label to try again. I tracked it with DHL and confirmed they had it, but Diesel still never processed my refund even though I could prove the package was in their system. Two months have passed, they've stopped answering my emails, and I'm out the money. Won't be ordering from them ever again.

I'm done with Diesel. Been buying their clothes forever but this online order was a nightmare. Took a week to get here and then the delivery guy kept saying he couldn't find my place. I told them to cancel it. Now they're saying I have to wait three to six weeks for my money back while it travels back to where it came from, even though DHL already processed the return and I never even got the jeans. Nearly two months with no items and no refund. This is ridiculous.

Purchased a belt that broke after just a few days of regular wear and the whole process was a nightmare. Spent weeks emailing back and forth between Diesel offices in different countries, each one pointing me to someone else. Even with photos and receipts, nobody took ownership or actually helped. I wasn't even asking for my money back, just wanted them to fix it or send a replacement part. Instead I got the runaround from four different teams who all avoided the issue. For a brand that charges premium prices, this kind of response is unacceptable. It's not just the faulty product that's the problem, it's how little they care about fixing it. Giving two stars instead of one just because I want my review to stand out from all the angry one star reviews.

Honestly the quality here is terrible and way overpriced. Everything I looked at was poorly made. The whole brand seems focused on making money off people who don't know better, especially with all the stuff made in places like China, Pakistan, Turkey, Vietnam, and India. I used to buy their stuff but not anymore. Their shoes, jeans, shirts, and jackets are all disappointing. Just not worth spending your money on, trust me.

Really impressed with how they handled my order. I bought jeans during a sale and then saw the price drop another 15% later that same day. Sent them an email asking if they could adjust my price and they did it right away without any hassle. A lot of companies would've made me start over, but they made it easy.

Great experience with their team. Grabbed some jeans on sale and then noticed they dropped the price another 15% just hours later. Reached out to see if they'd honor the new price and they immediately applied it to my order without any pushback. Most places would've made me place a new order and deal with returns, but they handled it the right way.

Their customer service is honestly the worst I've dealt with. For a company as big as Diesel, it's shocking how poorly they treat customers. I made sure before buying that the measurements matched what they had listed on their site and they said yes. When it arrived, the measurements were completely different. It feels like they put wrong sizes on their website on purpose to get people to keep ordering and spending more money. Don't fall for it.

Had issues getting refunds on returns. One order came back to them on the 6th and I saw my refund by the 11th, which was fine. But my other return arrived on the 31st and I'm still waiting for that money. I've emailed customer service multiple times and they keep saying the labels got mixed up in my package. They promised several times that it would be processed within the week, but a month later I still have nothing. It's gotten so frustrating that I'm ready to call my bank about it. They're not keeping their word to customers.

Got a broken item and the customer service was really bad about handling it.

Would give zero stars if I could. Spent forever trying to figure out what belt size to order because their sizing guide is nearly impossible to follow. Got one anyway and it's way too small. Between the customs fees and shipping, I've already spent 30 dollars extra. When I asked about swapping it for a different size, they said no and wanted to charge me 10 dollars to send the first one back. Then I'd have to buy again and pay another 30 dollars in fees. So basically they want 70 dollars from me just to fix a sizing issue. This is the worst service I've ever gotten. Skip this company entirely and don't waste your time or money like I did.

Really solid customer service from this team. I've always stood behind the Diesel brand and their stuff has consistently been good, but I ran into a problem with something I'd bought elsewhere that the retailer wouldn't help with. Diesel stepped up even though I didn't buy it directly from them. They were super professional, quick to respond, and actually solved my problem. Can't complain about them at all.