Discountcontacts sells prescription contact lenses and lens care solutions online. This page aggregates shopper ratings and reviews to help you understand what to expect before ordering. Read what recent customers have experienced with delivery, pricing, customer service, and returns.
Discountcontacts Reviews
2.0
4 reviews
What Shoppers Say About Discountcontacts
Created with AI, based on recent reviews
Discountcontacts has a divided customer base with sharply contrasting experiences. One satisfied shopper praised reliable delivery, fair pricing, and attentive customer service that caught a prescription error. However, the majority of reviewers report severe problems with customer service responsiveness, including unanswered emails, long hold times, and representatives who lack knowledge about orders. Refund processing has been cited as extremely slow, with one shopper waiting over a month without resolution despite multiple follow-up calls.
Common complaints center on order fulfillment delays, unresponsive support channels, and poor communication from call center staff. Several shoppers noted feeling dismissed or ignored when attempting to resolve issues. The stark contrast between the single positive review and the three negative ones suggests service quality may be inconsistent, or that problems are concentrated in specific areas like returns processing and customer support.
Customer Reviews (4)
Sorted by: Most recentPatricia M.Sep 16, 2025
After having cataract surgery, I didn't need the year's worth of contacts I'd already purchased. I sent back three sealed cases and got a signature confirmation when they arrived. Days went by with no refund showing up. Then weeks passed, then a whole month, and still nothing. I called multiple times asking for help and got promises every time, but nothing actually happened. I'm completely frustrated with how incompetent this company is at handling a straightforward refund. Luckily I won't be buying contact lenses anymore because I'm done with them. They're awful and clearly don't care about fixing anything.
Kevin B.Jul 31, 2025
Go somewhere else. The customer service here is terrible. There were long delays getting my prescription verified, emails to support went unanswered, and when I did talk to someone at their call center, they had absolutely no clue what was happening. One rep actually thought I was calling about my credit card company instead of my order!
James T.Jul 30, 2024
Don't bother with this company anymore. I ordered something in mid-July with a ship date a couple days later, but it never went out. Sent two messages to their support team and heard nothing back. When I finally got someone on the phone after waiting forever, the person seemed like they didn't care at all, put me on hold, wiped out my entire order history, and just hung up on me. Called back and couldn't get through at all. This is ridiculous. There are way too many other places to shop to deal with this nonsense. Honestly, skip them.
David R.May 23, 2022
I've bought three sets of Boston ES RGP lenses from this site over time, plus a bunch of Boston solution bottles. Every single order shows up right on schedule, the prices are really fair, and the team actually pays attention. They even caught a mistake I made with my prescription before it became a problem. Really solid experience all around.
Discountcontacts Review FAQ
What is Discountcontacts' average rating?
Discountcontacts is rated 2.0 out of 5 based on 4 recent shopper reviews on RetailCoupons.com. The majority of reviews are one-star ratings, though a small number of shoppers reported positive experiences.
What do shoppers praise about Discountcontacts?
The positive review highlights reliable on-time delivery, competitive pricing, and attentive customer service. One shopper also noted that the team caught a prescription error before it caused a problem, suggesting quality control measures are in place.
What are the main complaints about Discountcontacts?
The most common complaints involve unresponsive customer support (unanswered emails, long wait times), slow order processing, and extremely lengthy refund delays (over one month reported). Several shoppers also described call center representatives as unhelpful or uninformed about their orders.
How long does refund processing take at Discountcontacts?
Based on recent reviews, refund processing appears to take an unusually long time. One shopper reported waiting over a month for a refund on returned sealed contact lens cases despite receiving signature confirmation and making multiple support calls, with no resolution even after repeated promises.
Would shoppers recommend Discountcontacts?
Reviews are mixed. One satisfied customer indicated they would recommend the site based on positive experiences, while multiple others explicitly advised potential customers to shop elsewhere due to poor customer service and fulfillment issues.
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