Electric sells sunglasses, snow goggles, and other eyewear products. This page aggregates customer ratings and reviews from shoppers who have purchased from Electric, helping you understand the actual experiences of previous buyers before you decide whether to shop there.
Electric Reviews
1.4
16 reviews
What Shoppers Say About Electric
Created with AI, based on recent reviews
Electric has earned a 1.4 out of 5 rating from 16 shoppers, with the vast majority expressing serious dissatisfaction. The primary complaint across reviews centers on unresponsive customer service and unresolved refund issues. Shoppers report being unable to reach the company by phone, email, or voicemail, and many describe waiting weeks or months without receiving refunds on returned items. Several long-time customers note that product quality has declined and that the company's advertised return policy is not consistently honored, particularly on sale items. A small minority of reviewers acknowledge that the products themselves are satisfactory, but this is vastly outweighed by frustration with the company's inability or unwillingness to process returns and communicate with customers.
The pattern of complaints suggests systemic operational problems rather than isolated incidents. Reviewers describe repeated failed attempts to contact customer service and refund delays that have stretched from weeks to months, with some customers characterizing the situation as a potential scam. The lack of any positive reviews praising customer service or the return process indicates that these issues are not exceptional but rather reflect how the company typically operates. Even previously loyal customers report permanently ending their business relationship with Electric due to these experiences.
Customer Reviews (16)
Sorted by: Most recentChristopher V.Jan 13, 2025
Seriously, do not order from here! I bought some sunglasses and got sent the wrong pair. I reached out to customer service eight different times via email to both their European and US offices. Nothing. Not a single response. This is completely unacceptable.
Francisco E.Jan 1, 2024
Completely misleading and unacceptable. Should be held accountable for false advertising. I went there on New Year's Eve to see a headlining performer and they never showed up. What a scam and a waste. Tables were going for over four hundred dollars before drinks and I paid for my wife and myself. I messaged the venue around nine at night to confirm the start time and was told the performer would arrive around midnight. I cancelled other dinner plans so I wouldn't miss the main act. I showed up at eleven thirty and stayed until three in the morning. The performer never appeared. The DJs didn't even mention the show until around two in the morning, which left me completely confused about whether they were actually performing that night. Nobody said anything about it the whole evening. I had to ask the staff what was going on. This place is a total joke.
David M.Feb 22, 2023
I'm having the same problems others have reported. Electric's customer service basically doesn't exist. If everything works out fine you won't notice, but the moment you have an issue you're stuck. My pair broke down way too fast for the cost. Really not worth it when you can get better reliability elsewhere.
Kevin W.Sep 17, 2020
Reached out to customer service about a missing screw on my glasses. I even bought a replacement screw kit but none of the sizes worked. The screw just backed out randomly from my two hundred dollar pair of shades. I own several Electric sunglasses I use for fishing, but the service here is a joke. After multiple messages saying they'd get back to me in at least a week, they finally replied days later but then went silent on my follow-up. The sunglasses themselves are good, but not at this price point combined with how fragile they are and the nonexistent customer support. Two stars just for the product quality.
Marcus T.Apr 24, 2020
This is my third pair of Electric sunglasses and I've got to say they're solid. They're lightweight, have quality lenses, and hold up well over time. Had an issue once where the lens coating started peeling, but their lifetime warranty came through and they sent me a replacement pair no problem. The only real downside is the price point feels a bit steep for what you're getting, though the overall quality does back it up.
David J.Oct 16, 2019
Four weeks and the goggles were done. Sorry but I can only give three stars since your response came eight months late anyway. My Electric goggles don't work anymore after just four weeks of use. The orange sun protection coating washed right off and made them useless. I kept them in the original box the whole time between wears. Hopefully the replacement pair holds up better.
Electric Review FAQ
What is Electric's average rating on RetailCoupons.com?
Electric is rated 1.4 out of 5 based on 16 customer reviews. The majority of reviews are one-star ratings, indicating widespread dissatisfaction among shoppers.
What do customers praise about Electric?
A small number of reviewers mention that the actual products, such as sunglasses and snow goggles, are of acceptable quality when they arrive. However, positive comments about products are heavily overshadowed by complaints about other aspects of the business.
What are the most common complaints about Electric?
The overwhelming majority of complaints involve customer service and refund processing. Shoppers report being unable to reach Electric by phone, email, or voicemail, and many describe waiting weeks or months without receiving refunds on returned items. Several customers also mention that the company's return policy is not consistently applied, particularly for sale items, despite what is advertised on their website.
Do customers recommend shopping at Electric?
No. Multiple reviewers explicitly state they will not purchase from Electric again and describe the experience as frustrating enough to warn others away. Even customers who were loyal for years have ended their relationship with the company due to unresolved issues.
How are Electric's ratings computed?
Ratings come from verified customer reviews submitted to RetailCoupons.com. The overall store rating is calculated as the average of all individual star ratings submitted by shoppers who have purchased from Electric.