Esslinger and (esslinger.com) is a supplier of watchmaking and jewelry repair tools, crystals, movements, and related equipment for both professional and hobbyist watch restoration. This page displays verified customer ratings and reviews to help you assess the company's product quality, pricing, and customer service reliability before making a purchase.
Esslinger and Reviews
2.0
12 reviews
What Shoppers Say About Esslinger and
Created with AI, based on recent reviews
Esslinger and has a deeply polarized customer base. The small group of satisfied repeat customers praise the company's prompt shipping, protective packaging, and reliable service across professional watchmaking equipment and vintage watch parts. However, the overwhelming majority of reviewers report serious problems: excessively high prices (with identical items found elsewhere for a fraction of the cost), defective or incomplete products upon arrival, a complete absence of accessible customer support (no phone number readily available, calls unanswered, emails ignored), and an unresponsive return policy that some shoppers say the company has begun refusing. Multiple reviewers describe being ghosted after reporting defective items, leaving them without recourse.
The company's fundamental issues appear to center on poor product quality relative to pricing, nonexistent customer service infrastructure, and a unwillingness to stand behind defective merchandise. For shoppers seeking reliable support and fair pricing on watchmaking supplies, the high failure rate and communication breakdown documented in these reviews suggests significant risk.
Customer Reviews (12)
Sorted by: Most recentAndrew L.Apr 30, 2021
I needed to order several watch tools and found that most places had steep international shipping. Esslinger had everything I wanted in one place even though the $20 shipping to my country was a significant cost. When my order arrived, a $15 tool was missing from the package. I contacted their support team and they offered a refund, but I asked for a replacement instead since paying $20 shipping for a $15 item made no sense. I never got a response. Sent another email explaining how upset I was. Still nothing. Don't order from here if you value customer service. There are better options for watch tools.
Esslinger and Review FAQ
What is Esslinger and's average rating on RetailCoupons.com?
Esslinger and is rated 2.0 out of 5 based on 12 customer reviews. The ratings show an extreme split, with 75 percent one-star reviews and 25 percent five-star reviews, indicating very different customer experiences.
What do satisfied customers say about Esslinger and?
Repeat customers report prompt shipping, excellent protective packaging, and consistent availability of professional-grade watchmaking equipment and vintage watch parts. These reviewers describe themselves as satisfied with the overall service.
What are the main complaints about Esslinger and?
The most common complaints include significantly overpriced items (with identical products available elsewhere at a fraction of the cost), defective or incomplete products arriving in orders, complete absence of accessible customer support (no listed phone number, unanswered calls, unresponsive emails), and refusal to accept returns or respond to complaints about defective merchandise. Multiple reviewers describe being ignored after reporting product defects.
Is there customer support available at Esslinger and?
According to recent reviews, the company lacks accessible customer support. Reviewers report no phone number listed on the website, unanswered phone calls when found through other sources, and unresponsive email communication. This has left customers unable to resolve order issues or defect claims.
Do shoppers recommend Esslinger and?
Based on the review distribution, the vast majority of reviewers do not recommend the company due to pricing concerns, product quality issues, and inability to obtain customer support for problems. Only a small group of repeat customers express satisfaction, while most recent reviews advise avoiding the company.