eventdecordirect.com Reviews
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2.6 / 5
Average user rating
1666
Total reviews
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eventdecordirect.com Reviews
Read real experiences from customers of eventdecordirect.com.
Brands may not incentivize or pay to hide reviews.
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Marielle Shortell
January 26, 2025
Buyer Beware
Buyer Beware. This seller does not uphold their return policy. For the Consumer- Read all the reviews listed as they all have similar complaints. We ordered 16 of the LED Net Lights 800LED Lights 20' x 10' - Warm White. We tried to work with 2 of the pieces but they were poor quality. We reached to Stephanie (the manager and customer service rep). She said we had to pay for the return shipping and would involve a 15% restocking fee. We send them via fedex and confirmed receipt on 12/18/24. We have reached out continually for an update. On Jan 2nd, Ainslee (in customer service) responded the refund would take 7-1o business days. On Jan 7th, we followed up, no response. On Jan 10th, we followed up. Ainslee replied with "I will followup". On Jan 15th, we send another email. On Jan 16th, Ainslee wrote it takes 7-10 business days. We then followed up again 5 more times with no response. Then on Jan 23rd, Stephanie the manager replied "I am looking into it". We also left 2 voicemails and chatted with online support (which was Ainslee). She said she could do nothing about it. It's now been 5 weeks and this business has not upheld their return policy and is holding onto $1,000 of goods that should be refunded. BUYER BEWARE.
Michelle Rodriguez
October 29, 2024
From the initial brainstorming sessons…
From the initial brainstorming sessons to the final touches on the day of the event, the team was nothing short of exceptional. They listened to my ideas and transformed them into a breathtaking reality. The atmosphere they created was vibrant and festive, with beautiful decorations that matched my theme perfectly. Their communication throughout the planning process was excellent, keeping me informed and at ease. My guests were impressed, and I received so many compliments!
Shelia
September 19, 2024
I received what it appears to be used…
I received what it appears to be used products.. This is not acceptable. Why weren’t each one of these pieces wrapped like I have gotten them wrapped from other companies that I’ve ordered from, reached out to customer service twice no response
Sabia Khan
July 16, 2024
I am absolutely disgusted with this…
I am absolutely disgusted with this service My daughter booked this service for a mehndi stage set up and on the morning of mehndi she received a phone call saying that the owner had taken ill and had to cancel other bookings too The deposit was promised back but he has not paid her the money, family have been ringing and he is very healthy and ready to take bookingsThis is such an unprofessional, cruel and disgusting way to operate a business, family have actually gone to meet this person to enquire about returning the payment but he has gathered his things and gone, I am disgusted, my daughter was distraught and I would never recommend this service to anyone, please be aware
Jesus Lopez
August 24, 2023
Best event decor supplier out there!
Best event decor supplier out there! I have purchased from this store multiple times and their products and customer service always exceed my expectations. 100% recommended.
Yuri
November 19, 2022
Going above and beyond
This company went above and beyond to make sure we can open our market on time, we were missing some parts and they overnighted the nesesary parts. I will definitely use again and refer to others.
Bilyne Geffrard
February 28, 2022
Great place to purchase decor items
This is where every designers should go for all their decor needs. The staff is very professional, Orders are received on a timely manner and the product are of great quality!
Kawana-Union,NJ
February 3, 2022
I just ordered from this company and…
I just ordered from this company and I'm shocked to see these reviews I seen another site and they stated they were good. I have not received my product as of yet, but this makes me very nervous. I normally stay with the same company, so I don't have to deal with hassles if anything may come damaged, which I only dealt with twice, but it was corrected immediately, but my client wanted these charger plates she seen from the website. fingers are cross will keep you updated.
anne davies
October 13, 2021
Disgusting service
Disgusting service, ordered a circular backdrop for nextday delivery, arrived 5 days later poorly packaged. No refund on premium delivery cost, customer service no existent.
Jenna Hollingsworth
September 21, 2021
Event Decor Direct
I own display company for events and parties and went to Event Decor Direct to purchase a pipe and drape kit. They had a good sale on a kit so I purchased the kit along with some pampa grass. I received the pampas and pulled them out of the box and they snapped in half. Still wasn’t too upset bc I mainly need pipe and drape kit. I still have not received kit. I was told via “online chat” it would be shipping on 9/10. Never received any tracking info or any updates. Have emailed company with no response. Went back to “online chat” to get an update on status of product. I was told they were checking with the warehouse. While waiting for an answer my conversation is was cleared and gone. My account was charged a total of $368. At this point I feel I’m being scammed. There is no clarity. I really needed the kit but at this point I feel like it is impossible to receive or get any info on.
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