ExOfficio specializes in travel clothing and accessories, particularly travel-focused underwear and performance wear designed for frequent travelers. This page aggregates customer reviews and ratings from RetailCoupons.com shoppers who have purchased from exofficio.com, offering insights into product quality, website experience, and customer service performance.
ExOfficio Reviews
1.7
6 reviews
What Shoppers Say About ExOfficio
Created with AI, based on recent reviews
ExOfficio shoppers are deeply divided in their assessments. The minority of positive reviewers praise the quality and durability of the travel underwear line, noting that the products have lasted for years with daily use. These customers also highlight responsive customer service, with one reviewer noting that a phone representative provided additional discounts and personalized assistance during a purchase. However, the overwhelming majority of reviews focus on significant operational and quality issues. Common complaints include website errors that prevent checkout for certain regions (particularly Hawaii), inventory management problems where items show as out of stock when they are actually available, unresponsive customer service channels, and extended wait times on phone support. Several reviewers report poor product quality, with items deteriorating after relatively short periods of regular wear, and express frustration with warranty policies that require customers to pay return shipping for defective merchandise.
The disconnect between positive and negative experiences appears to span both product quality inconsistency and customer service reliability. While some customers report long-term satisfaction with specific product lines and good service interactions, others encountered broken communication channels, failed orders, and website functionality problems. The warranty dispute over return shipping costs and the inability to reach support through multiple channels emerge as particular pain points for dissatisfied customers.
Customer Reviews (6)
Sorted by: Most recentSusan W.Sep 9, 2025
Wanted to order from their website but the experience was a total waste of time for me living in Hawaii. The site threw an error saying I needed to change my shipping method because they don't include Hawaii in their free shipping offer, which is pretty ridiculous for a company on the west coast. Even if I wanted to pay extra, there was no way to actually update the shipping info, so I couldn't complete my purchase and they lost a customer. Plus I clicked their LOCAL RETAILER FINDER link from a marketing email I got today and got a page not found error. It's unacceptable for a site selling premium products to have these kinds of broken features and broken shopping experience. They really need to get their site working properly so people don't waste their time.
Robert T.Dec 27, 2023
Been using their travel underwear every single day for years and it's fantastic. They were running a 30% off sale with free shipping, and I thought maybe they had an extra discount for email subscribers. So I called them up. Their rep picked up right away, walked me through what they were offering, threw in an additional discount for me, and made sure it got applied to my order. Really satisfied with both how good the product is and how helpful their team was.
Jennifer M.Apr 13, 2023
Had a really frustrating experience with both the website and their customer service team. The site kept saying items were out of stock, so I ended up ordering something else. When I checked back the next day, the products I originally wanted were actually in stock. I called to ask if they could add one of those items to my existing order to avoid paying shipping twice, especially since this was clearly their website's fault. They flat out said no. I then asked if they'd at least waive the shipping fee since they couldn't combine the orders due to their own technical problems. Another no. Like other customers have mentioned, their support isn't great. Honestly, it makes sense to pay a bit more somewhere else where you get decent customer service and can trust the company.
David P.Feb 10, 2023
Ordered something with a long estimated delivery window that I was willing to accept. It never actually shipped. I sent them an email and got nothing back. Their chat feature appears to be unavailable. When I tried calling, I waited on hold for half an hour just listening to 'thank you for your patience' every few seconds before hanging up. Now I'm trying to cancel the order but I can't get in touch with anyone.
Amanda K.Apr 1, 2022
Product quality is poor and the warranty support is worse. My item started coming apart at the seams after just under a year and a half of regular wear. Getting through to customer service took forever. And their warranty? You have to cover the cost of shipping your broken item back to them. I left a one star review mentioning this shipping requirement, but they actually deleted my review because apparently you can't even mention anything related to their customer service policies in the reviews.
Thomas B.Oct 5, 2020
Picked up two pairs of jeans from them and they were terrible quality. I've also bought some of their insect resistant travel gear over time. From what I've seen, there are plenty of other travel clothing companies out there making much better products. Don't get fooled by those big discounts they advertise. You're better off spending your money elsewhere.
ExOfficio Review FAQ
What is ExOfficio's overall rating on RetailCoupons.com?
ExOfficio is rated 1.7 out of 5 based on 6 customer reviews on RetailCoupons.com. The rating distribution shows a polarized response, with a significant majority of one-star reviews and a smaller group of five-star reviews.
What do customers praise about ExOfficio?
Positive reviewers highlight the exceptional durability and quality of ExOfficio's travel underwear, with some customers reporting years of daily use without issues. Customers also commend the company's customer service representatives for being responsive, personalized, and willing to provide additional discounts and assistance.
What are the most common complaints about ExOfficio?
Frequent complaints include website checkout errors for certain shipping regions (such as Hawaii), inventory accuracy problems where items listed as out of stock are actually available, difficulty reaching customer service through multiple channels (chat unavailable, lengthy phone hold times, unresponded emails), poor product quality on some items, and warranty policies requiring customers to pay return shipping for defective products.
Should I shop at ExOfficio based on these reviews?
Reviews are heavily divided. If you are interested in their travel underwear specifically and are comfortable with the company's customer service accessibility, some customers report strong long-term satisfaction. However, if you live in a region with restricted shipping options, prioritize hassle-free warranty support, or are concerned about quality consistency across product lines, these reviews suggest exploring alternative retailers.
How can I leave a review for ExOfficio on RetailCoupons.com?
To share your ExOfficio experience on RetailCoupons.com, visit the store page and submit a review with your rating and detailed feedback about your purchase, product quality, shipping experience, and customer service interactions. Your honest review helps other shoppers make informed decisions.
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