expedia.ca Reviews
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1.1 / 5
Average user rating
599
Total reviews
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expedia.ca Reviews
Read real experiences from customers of expedia.ca.
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Nail Beater
February 2, 2026
Expedia knowingly partners with predatory scammers
I am appalled that Expedia.ca continues to promote and partner with Priceless Car Rental in Tampa, FL. We booked a 7-day rental through Expedia for $142.58 CAD, with $52.84 due at pickup, but because of predatory tactics at the rental counter, the final bill was over $1,800 CAD.When I contacted Expedia to report the fraudulent charges and the $700 "cleaning fee" for a few grains of sand, the agent shockingly admitted that he "deals with this company a lot." If Expedia is aware that this partner is a constant source of customer complaints and predatory behavior, why are they still taking commissions to funnel unsuspecting travelers into this trap?My support case has been open for over two weeks. Expedia promised they would contact the vendor and get back to me, but there has been zero follow-up and zero support. It appears Expedia’s "support" is just a delay tactic to avoid taking responsibility for the vendors they verify on their platform.Expedia failed to disclose that this agency requires specific insurance deductibles not common in Canada, which allowed the vendor to force an extra $600+ in insurance under duress ($40.99/day and $14.99/day). They also failed to note that the vendor’s shuttle doesn't run early enough for morning flights, leaving us stranded.Expedia is complicit in these scams by providing a platform for dishonest companies. Do not trust their "Verified" partners. I will be sharing this experience with the Better Business Bureau and Consumer Protection agencies.
Wes Vuong
February 1, 2026
Flight Changed and you Need One More Hotel Stay, you're SOL with Expedia.ca
Booked a flight + hotel package with Expedia. Original flight and stay was from April 29 - May 2. Westjet changed my flight schedule to April 29 - May 3. So as you can see, now I'm missing 1 night of hotel. I reached out to Expedia about this and it took them 1 week (didn't even contact me, but rather I had to keep reaching out). Their options to me was a) full refund or b) pay for another night and get compensated. Though both options were absolutely useless to me because for a) I need to get to Vegas for a conference and if I were to get a refund and rebook, the prices were WAY more expensive than what I booked for - I got the Cosmopolitan hotel (a five star hotel) compared to a 3 star hotel for the same date range. Option b) was useless as well because Cosmopolitan needs a minimum of TWO days to book, so I couldn't even book it to get a reimbursement. Plus, why is the onus on the customer to pay first and get reimbursed? What if the customer can't pay at the time this request needs to be done. Because of this I had to book another hotel (which Expedia said it had to be the same hotel or no compensation option). So no compensation at all but I'm putting my complaint out there so that people thing twice about using their services. I've been a long time customer with Expedia but this experience will make me bring my business to their competitors.
Gary Matson
February 1, 2026
Jerked around by Expedia.
In December I booked what I thought was an all-inclusive hotel deal in Huatulco,Mexico for early February.I took a screenshot of the booking just before I finalized the purchase. It included the words “all-inclusive” and the purchase price of $3173. I completed the booking and my credit card was charged $3173. Four days before departure I checked my hotel details and noticed it didn’t mention all-inclusive. I called Expedia and explained the situation and they were not understanding. They explained that they reserved the right to change the cost of the package between the time I took the screenshot and the time I completed the transaction. I tried to explain that the price I paid did not change but the promised amenities did. To make things worse the agent had me on hold for a long period of time while she checked with “her team”. Two hours later I received an email from Expedia saying that they repeatedly tried to call me back without success. This was untrue as I was home patiently awaiting their call. End result is I paid for an all-inclusive but didn’t get it.
Olabade Olayemi
January 31, 2026
Please stay away from this company for…
Please stay away from this company for your flight booking. I requested for a change in flight more than 48 hours before my departure. No new flight was offered but rather told me to cancel my flight and promised a credit refund. I cancelled my flight like they suggested but Credit refund was never issued. Stay away please for your own good.
Peter Ng
January 31, 2026
Expedia owned the duty to inform the customer and Cathay Pacific was unethically in their practice.
I booked my return flight from Urumqi to Hong Kong through Expedia in March 2025. When checking in at Urumqi Airport, I was refused to get my boarding pass at Cathay Pacific counter, the reason was that they could not see my payment record on the chech-in counter terminal. Though the airfare was paid in March, and could be seen in my Visa transaction, Cathay Pacific still refused to issue my boarding pass. There was an issue between Expedia and Cathay Pacific with the transaction. But Expedia never informed me of this issue, I was kept in the dark until I checked in. I ended up purchasing a nother ticket right at the counter at three times the original fare. Expedia did not admit their negligence to inform their customers when there was an issue with the ticket. Cathay Pacific was unethical not to issue the boarding pass when they already had the fare. So I actually had two seats on that flight, one was left vacant. If I did not pay the original ticket, will the airline hold my seat for four months?
Hung Le
January 30, 2026
Expedia=1*
First & Last time doing business with Expedia. I'm so frustrate with the booking errors that Expedia made, and now I'm not obtaining my refunds for my flights(6) even though my airlines have record showing booking have been cancelled by Expedia. Talking to a customer service get you no where. They told me to deal with the airline directly because Expedia is merely a third-party service; therefore, when issues arise, mostly they'll be unresolved.
Lisastar
January 28, 2026
Expedia and WESTJET are a RIP off !!!
We purchased a $7000 package vacation package with Expedia for an all inclusive trip to Mexico. Our outbound journey was fantastic with air canada providing our flight with 2x 50lb checked and 1 small carry on and 2 hand luggage which is standard. On our return flight from our package we unfortunately flew with WESTJET and had to pay for all our bags so costing an additional $300 for the basic luggage we had. Very disappointing I will never use Expedia again or westjet !!!!
Annie Wullaert
January 27, 2026
BEST WESTERN VILLE-MARIE, MONTREAL
pictures provided for ''Standard Room, 1 Double Bed, Non Smoking (Small Room)'' at the hotel we booked were not what we ended up with. expedia uses the same pictures so they take no responsibility if what is posted is inaccurate.....don t trust what you see when booking hotel rooms on expedia's site!!!!
W. Pierce
January 26, 2026
Never again will I use Expedia
Never again will I use Expedia. All around disappointing from misrepresented properties, absolutely useless Customer Service support when the booked property was shut down. In fact the agent advised that charges couldn't be reversed. and further, I would have to find my own lodging for that night. Requested to speak with a supervisor but was denied. Lastly,Expedia unexplained charges appeared on my credit card statement outside of my travel dates. The date of experience below is irrelevant due to multiple dates involved.
cornelia durbalau
January 15, 2026
Expedia car rental - charged more than double
Got charged more than double the price, for a car rental booked through Expedia. So I won't book car rentals through Expedia again.
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