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I reserved a room through them and within just five minutes realized I'd picked the wrong dates. I cancelled right away, but they refuse to refund me and say "we reached out to the hotel and they said no refunds under any circumstances". I've never had a worse experience.

I had a nightmare with their customer service. On top of that, they violated Canadian consumer protection laws. I rented a vehicle from an off-airport location. When I went to pick it up, the rental company hit me with a 2500 USD deposit hold for collision insurance that was never mentioned anywhere on the site. When I called to complain, they said it's buried in the fine print. This is called hidden pricing and it's illegal under Canadian consumer protection rules. The customer service manager basically told me tough luck. Getting any kind of refund was impossible without jumping through endless hoops. I reported them to the Competition Bureau for their dishonest business practices. If you're thinking about renting a car through them, be really careful.

My advice is to book your flights somewhere else. I asked for a flight change more than two days before I was supposed to leave. They didn't offer me a different flight. Instead, they told me to cancel mine and promised they'd issue a refund credit. I went ahead and cancelled like they said, but that credit never showed up. Please don't use them for flight bookings.

This is my first and only time I'll work with them. I'm very frustrated with the booking mistakes they made. I'm still trying to get my money back for six flights even though my airline has confirmation that the bookings were terminated by them. Calling customer service gets you nowhere. They kept telling me to handle it with the airline directly since they're just a middleman. So when something goes wrong, you're basically stuck with no help.

This was my first and last time I'll ever use them. I'm really upset about the messed up bookings they made, and I still haven't received my refunds for my flights. My airline has documentation showing the bookings were cancelled by them. Contacting their support doesn't help. They told me to take it up with the airline instead because they're only a middleman, so when problems happen they pretty much stay unsolved.

Don't count on them to be fair with you. I booked a shuttle through them for my hotel, but it never arrived. We had two little kids and it was late at night, so I called a taxi to get us there, and it was expensive. I wanted them to cover the taxi cost since I'd already paid them and it was completely their fault that the shuttle didn't show up. They only wanted to pay part of it. That felt really unfair since I'd already paid them upfront and the whole situation was their error. Never again for me, and I'd tell anyone else the same thing!!

Don't trust them to treat you fairly. I reserved a hotel transfer through them but the ride never came. We had two small children with us at 11 at night, so I had to grab a taxi instead, which wasn't cheap. When I asked them to pay for the taxi since I'd already paid them and the failure was on their end, they said they'd only cover half. I thought that was outrageous given that I'd already given them money and the whole mess was their responsibility. I'll never use them again and you shouldn't either!!

Don't expect fair treatment from them. I booked a hotel shuttle service through them, but the ride never showed up. We had two little kids with us and it was 11 at night, so I had to call a cab which cost a lot of money. I asked them to cover the taxi fare since I'd already paid them and it was their fault the shuttle didn't come. They said they'd only pay half of it. That was totally wrong since I'd already given them money and the whole thing was their mistake. I would never suggest using them and you shouldn't either!!

We booked a car rental down in Mexico with them and they charged my credit card immediately. When we landed and tried to pick up our car, the rental company told us they didn't have one available and said it was their responsibility to work with them. They totally refused any refund and kept insisting it's the rental company's issue, even though they took my money. They're refusing to give our money back for a service we never received!! The customer service is unbelievably bad. I would never book with them for anything again.

We reserved a car in Mexico through them and they took money straight from my credit card. When we got there and went to get the car, the rental company said they had nothing available and said it was their job to refund us. They refused the refund and kept saying it's the rental agency's responsibility, even though they collected my payment. They're refusing to refund money for a service we never got!! Their customer service is terrible. I won't use them for anything ever again.

We reserved a car rental down in Mexico through them and they charged my credit card right away. When we arrived and tried to pick up the car, the rental place said they didn't have anything available and told us it was on them to sort out. They refused to refund us and kept saying it was the rental company's problem, even though they took my money. They won't give us our money back for a service that never happened! The customer service is absolutely terrible. I'll never book anything with them again.

Their service is really bad. They make promises and then don't keep them. I had a situation with a hotel and I'm still waiting for them to resolve it properly. I will never use them as a booking platform again. Don't count on them to help when things go wrong.

Everyone needs to be aware of this company. My wife set up our entire getaway with them including flights, a rental car, and accommodations. She booked it six months early, which turned out to be good timing. Once my wife showed me pictures of the place and how nice it looked, we contacted them to make sure we'd have the suite with our own bathroom and no shared amenities. It was a high-end place on an island in BC. To our shock, we found out we weren't booked there despite paying in full and they don't even work with that property. The location wasn't open on our dates and we certainly didn't make that booking. After lots of hassle, we got someone who admitted we weren't actually booked anywhere and we'd paid for nothing. Yet they still wouldn't give us back everything for a place that couldn't be reserved. We absolutely got ripped off and they're 100 percent to blame. If we hadn't verified ahead of time, we would have arrived in BC during peak summer thinking we had a spot and we wouldn't have. Finding anything in July last minute? Nearly impossible. Worst mess ever. Book directly instead. It's not worth

People need to know about this company. My wife handled booking our entire vacation with them, handling flights, a vehicle, and lodging. She arranged it six months out, which was smart. After she shared pictures of where we'd be staying and it looked beautiful, we messaged them to confirm we'd have the exact suite we wanted with our own bathroom and no shared spaces. It was a fancy place on an island in BC that cost us a lot. Come to find out we weren't booked there at all even though we'd already paid the full amount, and they don't even partner with that location. The property wasn't open those dates and it definitely wasn't us who made the reservation. We eventually got ahold of someone who agreed the property wasn't booked and we'd paid for nothing, but they wouldn't return our full payment for the unbookable spot. We got totally taken advantage of and they're completely responsible. If we hadn't reached out to double check, we'd have driven to BC thinking we had a place waiting and we wouldn't have. Good luck finding a spot in July at the last second. Worst ordeal ever. Use a direct booking instead. It's not

I need to warn everyone about these people. My wife arranged our whole trip through them, booking flights, a car, and a place to stay. She did this half a year ahead of time. After she showed me pictures of the accommodation and it looked amazing, we reached out to confirm we'd get the suite we wanted with our own bathroom and nothing shared. It was an expensive resort on an island in BC. Turns out not only were we never actually booked there and already paid in full, but they don't even work with that property. The place wasn't even available on our dates and we definitely didn't book it ourselves. After a ton of back and forth, we finally got someone on the line who admitted the place wasn't booked and we'd paid for nothing. But they refused to refund the full amount for a property that couldn't be reserved. We got completely ripped off and it was entirely their fault. If we hadn't called to check, we would've shown up in BC in the middle of July expecting a place to stay with nothing lined up. Finding something last minute in July? Nearly impossible. Worst situation ever. Just book direct. It's not worth it.