expedia.co.uk Reviews
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1.3 / 5
Average user rating
5847
Total reviews
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expedia.co.uk Reviews
Read real experiences from customers of expedia.co.uk.
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ROD K
February 8, 2026
6 weeks and still waiting for my…
6 weeks and still waiting for my refund.Flight was cancelled within minutes of making the booking. Agent confirmed cancellation, gave me a case number. Time passed, no refund, agent agreed that flight was cancelled, money would be in my account within 7 working days.Still no refund.Contact agent again, says another 4 weeks. Escalated to supervisor who says the case number doesn't exist. No refund in progress. I remind the agent by sending a down load of the transcript. Agent then says, I haven't waited 10 days. Changing his story. I have no idea if I'll get my refund. Expedia is a total scam.
Geoff Neild
February 8, 2026
Major data leak from this company
I booked hotel rooms for myself and a friend to visit France for football in March 2026. Received a scam message via WhatsApp asking for bank details or I would lose the booking despite having already paid.The scammers had my phone number, dates of travel, name of the hotel, booking reference and amount paid to Expedia. This data leak can only have been from Expedia as the hotel did not have all the details used.Contacted Expedia help desk who were not in the least bit interested in the data leak issue and refused to help in any way other than confirming my booking was still secured.
Naseem Sarwar
February 6, 2026
Worst experience ever with this…
Worst experience ever with this company! I booked a hotel in Saudi Arabia specifically because it was close to the venue I needed to visit. Just a day before my flight, they suddenly told me the hotel hadn’t confirmed my booking and switched me to a completely different one — far from my destination and well below the standard I originally paid for.Despite multiple calls to customer service, I was falsely reassured that everything was fine. When I arrived, it was chaos — no confirmed booking, no proper accommodation, and a lot of stress for me and my family after a long flight. It completely ruined the start of our trip.What’s worse is that the company refused to offer any compensation for the inconvenience, stress, or downgrade. They’ve ignored my messages and taken no responsibility for their mistake. This is completely unacceptable and unprofessional.If you value your peace of mind and your money, stay away from this company! They take your payment but disappear the moment something goes wrong.
C Cox
February 6, 2026
COWBOYS THAT DONT CARE
I booked a package holiday through allholidays.uk (powered by Expedia). DO NOT USE THIS WEBSITE, NO ONE WILL HELP YOU!They are only ATOL Protected, not ABTA protected. My holiday went wrong from the time of booking. They failed to provide me with my ATOL certificate, my receipt or and details surrounding my booking. It was a miracle I actually had my holiday 6 months later. They cancelled 2 days of my booking 2 months before I travelled. I spent hours on the phone trying to rearrange the 2 days they'd cancelled, they wanted me to pay extra for the privilege. When I got off the plane and travelled to my hotel, I found out they had cancelled all of my accommodation, I was left stranded, I was tired, distraught, devestated. I'd been in the air 15 hours. When I tried calling and asking for help they said, that'll be another £5000. I'd already paid £6000. I had to use my spending money to find alternative accommodation.3.5 days of packing bags and moving hotels as I couldn't secure accommodation for the full 12 days.Four days into my holiday, I suddenly received a refund for the accommodation they'd cancelled. No explanation. No apology for ruining my wedding anniversary, Christmas or New Year celebrations. I'm still battling now for compensation for loss of enjoyment, they just don't want to know. AVOID LIKE THE PLAGUE.
Paul
February 5, 2026
I cancelled a flight bCancelled within 24 hours – refund withheld until I forced it via live chatooking within…
I cancelled a flight booking within Expedia’s 24-hour free cancellation window due to a simple email typo made on mobile. I contacted Expedia immediately, and their agent confirmed multiple times that:The ticket was voidedI was entitled to a full refundThe refund would be processed within 3–5 business daysA case number was issuedDespite this, no refund was processed.Weeks later, Expedia’s own system showed no refunded booking, and I had received no refund confirmation, only charge receipts. If I hadn’t manually checked my credit card statements, I would never have known the refund hadn’t happened.I had to escalate again via live chat, where the agent eventually admitted the flight had been cancelled but not refunded, and only then claimed to have “issued the refund manually”. Even at that point, Expedia repeatedly sent me charge receipts instead of a refund confirmation, causing further confusion and frustration.I paid Expedia, not the airline, yet responsibility was repeatedly deflected with vague claims of “airline issues”. That is not acceptable when Expedia is the merchant of record and had already promised a refund.This was unnecessarily stressful, time-consuming, and entirely avoidable. A basic, guaranteed 24-hour refund should not require multiple escalations, threats of chargeback, and weeks of chasing.I would strongly advise others to check their card statements carefully and not rely on Expedia’s assurances that a refund has been processed.
Rob
February 4, 2026
Absolutely shocking service
Absolutely shocking service. I've been waiting for a refund from Expedia for 5 weeks, been on the online chat for 45 minutes to be told I need to wait a further 8-9 weeks for the refund to process.Why do refunds take that long in 2026? I will NEVER book anything with Expedia ever again.
Olivia Ciudan
February 3, 2026
They’ve changed completely my…
They’ve changed completely my reservation and tried to overcharge plus changed the clauses of the initial deal.Completely fraud!!!
Catherine Hopkins
February 3, 2026
Booked All Inclusive - website error now claiming room only booking
On the 15th January 2026 I booked an all inclusive trip departing to Thailand on the 19th July 2026. I booked an all inclusive room for myself, my son and daughter, completion of the booking I noticed that the Expedia Information came through as room only but its clear from from the screen shot taken of my booking just prior to paying that I booked for 13 nights all inclusive at the hotel resort. Since then despite this proof ahead of payment they are insisting that I booked room only as that has what has somehow processed through their website to the resort. They are now not honoring that booking as sold and payed for by myself. They insist in my screenshot that the all inclusive detail merely indicated the hotel does all inclusive, but what is clear is the duration, board basis and room have already been chosen and costs out to £5377.75. They even said well this isnt the holiday as I have paid £5500, until I pointed out that the difference is the shuttle added on as the next step in the payment process. Expedia state I can upgrade when I arrive at resort which for the 3 of us will cost a further £1800. I can also not get a full package refund (even though booked as a package) as they pay it as hotel and flight separately and I will incur cancellation charges for the flight. I cannot just cancel the hotel at this stage as the likelihood of getting a hotel for the exact dates in that area are now slim.
Ben
February 1, 2026
Expedia - a scammers dream!
I booked a hotel through Expedia but received the wrong room. Expedia tried contacting the hotel to get a refund they simply couldn't get through to them and therefore couldn't get my refund. That is why lots of scam hotels use Expedia, because they know they can get away with it.Be very careful when using Expedia because you might book a hotel, not receive it and there is nothing you can do.
Chaitanya Vishram
January 31, 2026
You're left out to dry if you book with…
You're left out to dry if you book with them. If they make a mistake during booking the airline refuses to make any changes and Expedia refuse to take responsibility. Always better to deal directly with the airline and skip these crooks entirely.Zero help offered. No refunds offered. You will be left out of pocket.
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