extendedstayamerica.com Reviews
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2.1 / 5
Average user rating
376
Total reviews
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extendedstayamerica.com Reviews
Read real experiences from customers of extendedstayamerica.com.
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Heather Linkenheimer
March 19, 2026
I am recently in between homes and…
I am recently in between homes and toured this place. It was so creepy to me that I felt like I was in a hospital or nursing home. It was sterile, cold, rooms look and feel like a medical room and the least homey place in the world! If it were any more sterile, it would be a morgue. Not to mention that it's grossly overpriced fir a grossly unhomey place. This is the opposite of a home away from home. I'd stay at the hotel in the movie The Shining before here or Home2Suites which is just as creepy.
Rosie Reese
March 14, 2026
Disgusting
Well at first the rooms and property look great the problem comes when you open a drawer and there are clothes left in there, and under the bed there is old food and trash, then the so called breakfast they serve is....... well let's just say for almost $200.00 you should get more then old muffins and coffee. I want my money back
Sydney
March 14, 2026
Jennifer at the Extended Stay America-Kingwood
Jennifer at the Extended Stay America – Kingwood location in Houston, TX was absolutely wonderful. I arrived late at night to check in some of my employees, and she handled everything with incredible patience and professionalism. Despite the late hour, she stayed calm, helpful, and made the entire process smooth and easy. Her excellent customer service truly stood out, and it was greatly appreciated.
Consumer
March 11, 2026
I love this place
I love this place. Teresa is a great lady. She works the front desk and is very polite kind patient understanding and works very fast. The rooms are very clean. Clean appliances also with a very great price a small deposit they give it back if they find the room.like u found it not too picky, but Teresa makes everything much better when she’s working the front desk she makes my day she knows her job. She does it well so if you want to clean kitchenette at a low rate red at extended stay in Lakewood ask for Teresa if possible she’s a great front desk attendant 💕😊
Cindy Rogers
March 3, 2026
Wonderful when you need the convenience of home
My husband and I and his Caregiver have been visiting the Extended Stay on Baseline rd in Gilbert for over a year now for his Cancer treatment. There were a few issues with rooms over that time, but everything was addressed. We enjoy the ability to prepare his food in a safe atmosphere
Ariyana
February 26, 2026
They are the worst hotels by far
They are the worst hotels by far. Completely unprofessional staff and they don’t issue refunds. The facility is gross smells awful and the staff is disrespectful. They need to be shut down.
Ms Temple
February 24, 2026
I had a couple of items that needed…
I had a couple of items that needed attention and Arturo, from maintenance , got them taken care of promptly. Very professional. I'm a happy guest!
Troy Cheeks
February 20, 2026
Gratitude
My overall experience with my stay at ESA in Fort Lauderdale has been pleasant. The staff members by the names of Andriana, Yaslin, Alex, and Trey are dependable when I have gone to them for help. For example, a while ago, I needed help with rectifying a problem I was attempting to resolve on my laptop. Both Yaslin and Alex, Asst. Manager stop the work they were consumed with doing to help. I thanked them then and I am sending another thanks via this review. Thanks. Troy
Gidgett Ferguson
February 19, 2026
Worst Hotel Ever!!
This was the worst hotel I've ever booked. Five minutes after checking in, we immediately checked back out. The rooms are deplorable. The packages that we ordered were received by the staff, but went missing. The manager was soooooo rude. Please don't waste your time and money booking this hotel. Extended Stay Tamarac.
john lutz
February 10, 2026
Extended Say America Sacramento
Long term guests milling about smoking & drinking everywhere. Washing cars ? Cockroaches in both the sink and tub.
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