Eyekeeper sells prescription and non-prescription eyewear including reading glasses and style-forward frames. This page aggregates verified customer reviews to help you decide whether Eyekeeper delivers on quality, service, and value. Read what real shoppers experienced with their orders, from product quality to shipping speed and customer support.
Eyekeeper Reviews
4.7
23 reviews
What Shoppers Say About Eyekeeper
Created with AI, based on recent reviews
Eyekeeper earns strong ratings from the vast majority of shoppers, who consistently praise the quality of the eyewear, stylish designs, and exceptional customer service. Customers repeatedly highlight fast shipping, quick response times, and willingness to replace defective products. The company's willingness to resolve issues like broken frames with replacements demonstrates a customer-first approach that resonates with satisfied reviewers.
However, a small but notable group of shoppers have experienced significant problems. Some customers report receiving incorrect prescription strengths, resulting in unusable glasses and frustration with the ordering process. A few reviewers have also encountered difficulties with refund and replacement processes, noting that attempts to resolve issues (such as requesting replacements for two damaged pairs but receiving only a partial refund) proved difficult to rectify. These prescription accuracy and service recovery issues, while uncommon, represent the main pain points for dissatisfied customers.
Customer Reviews (23)
Sorted by: Most recentMichelle R.Oct 16, 2025
The reading glasses arrived exactly like they were described. Really satisfied with this purchase and will definitely order again.
Susan M.Oct 12, 2025
My initial pair of frameless glasses didn't quite work out, so I decided to try another design that turned out great. When they asked me to share feedback, I mentioned my concerns about the first order. Their customer service team reached out right away, asked what went wrong, and worked with me to make things right. Really impressed with how they handled it.
Eyekeeper Review FAQ
How is Eyekeeper's rating calculated?
Eyekeeper is rated 4.7 out of 5 based on 23 verified customer reviews. The overwhelming majority of reviewers (91 percent) gave 5-star ratings, though a small percentage reported significant issues with prescription accuracy or service resolution.
What do customers praise most about Eyekeeper?
Shoppers consistently highlight fast shipping and delivery times, attractive stylish designs compared to typical eyewear, and responsive customer service. Many reviewers specifically mention satisfaction with how the company handles replacements for defective frames, even sending replacements proactively after products break.
What problems have customers reported?
The most common complaints involve incorrect prescription strengths being filled, resulting in glasses that do not work as intended. A smaller number of customers have reported difficulty resolving refund and replacement requests, including instances where replacements were offered but only partial refunds were processed.
Do customers recommend Eyekeeper?
The vast majority of reviewers express strong satisfaction and appear willing to recommend the store based on their positive experiences with product quality and service. However, customers who experienced prescription errors or service recovery issues explicitly cautioned others to look elsewhere.
How can I leave a review of Eyekeeper on RetailCoupons.com?
After making a purchase at Eyekeeper, you can share your experience by submitting a review on RetailCoupons.com. Focus on specific details about your order, product quality, shipping, and customer service to help other shoppers make informed decisions. Verified reviews help build an accurate picture of the store's reliability.