Donna Salyers Fabulous Furs Reviews

Really disappointed! I picked out a vest online that looked great on the website, but when it showed up it looked nothing like the pictures. This was my first time ordering from them and I won't be going back. Total waste of money.

Over the years I'd bought several items from this company, but my latest purchase turned out to be way too large. When I learned about their return policy, I was shocked to discover there's no prepaid return shipping label included. I checked shipping costs today and was looking at over $75 just to send it back. This is completely unacceptable. Now I'm stuck with something I can't wear. I won't be ordering from them again. There are plenty of other places to buy faux fur that actually care about keeping customers happy.

I've been ordering from this company for over two decades, but something changed. I got a delivery in May that was a huge step down in quality. A few years ago I bought this exact same throw and it was absolutely gorgeous. The version I received this time feels completely different - thin, flimsy, badly put together with visible seams, basically just a cheap piece of junk. The company has clearly let their standards fall dramatically. UPDATE: After my review, someone from the company called me and offered a full refund, which I appreciated. However, the damage is done. I've lost confidence in both their products and how they do business. Whether I order again remains to be seen.

I purchased a shawl collar fur coat and it arrived with ugly yellow streaks all over the fur. I've tried reaching out to customer service multiple times and haven't gotten a single response from anyone.

I'm really disappointed in how Donna Salyers handled my situation. I ordered something on January 26 and it never arrived. I emailed asking about delivery and got no response. I tried the chat feature on their website and was told the package had been delivered. But it wasn't. I called and spoke with someone who promised to call me back by February 28 with the delivery date and carrier information. No call came. Most companies send confirmation emails when packages are delivered. This company sent nothing. The item cost $258.55 with $15.95 in shipping, so this isn't a small purchase. I'm extremely frustrated with how this was handled.

I bought a pink fur jacket as a gift for my granddaughter. It arrived with a broken zipper that wouldn't move in either direction, so I couldn't even let her try it on. I called to start a return and ended up on hold for hours multiple times. I sent emails to what they call customer service, but the response came a week later from someone who said she'd email me a return label since it wasn't in the original package. I also tried their chat feature with no luck - nobody ever showed up to chat. Three weeks have gone by with numerous phone calls, and all I get is the recorded message saying someone will be right with me. That never happens. I'm still waiting for both the return label and my refund. This feels like an outright scam. Now they're advertising on television. I have to ask, who's actually going to pick up the phones? I wouldn't send anyone to this company. A good business needs solid customer service AND quality products. This place has neither.

I placed an order but over 12 days later still haven't received any order confirmation. Called today to check on it and waited on hold for 17 minutes before I gave up and hung up. I'm starting to wonder if this is even a legitimate business or if I just gave my credit card information to scammers. I'm genuinely concerned and I'm thinking about contacting my credit card company to report this.

I was thrilled to order a beautiful faux fur coat as a Christmas gift to myself. What a letdown! The actual coat looked absolutely nothing like the photos on their website. It was seriously one of the ugliest coats I've ever seen. I let the company know, sent pictures, and not only did they never respond, but they also charged me a restocking fee on top of everything else.

The customer service team here is pretty bad. The agent I spoke with could barely speak English clearly and took forever to explain something that should have taken just a couple minutes. She kept saying the same thing over and over, and eventually I just had to tell her I needed to go. They also had issues processing the order because they somehow couldn't handle having a billing address and a shipping address at the same time. Is that really still a problem in 2020? A second agent called back and went through the whole thing again. Then I got a weird email about processing difficulties. The whole experience was just a massive waste of my time when I really don't have time to waste during this pandemic.

The jacket itself would be excellent if you were fine with dry cleaning a child's white coat every single week and didn't mind exposing her to harsh chemicals. But here's what the care instructions actually require. Cold water on delicate cycle, which is fine enough. The first issue popped up when the coat hit the water - it weighs over 10 pounds soaking wet. My front load washer struggled with this lumpy, unbalanced mass. I switched to a normal cycle with low spin. Once finished, I couldn't believe how heavy and completely drenched it was. I called the washer company asking if my machine could handle spinning something this heavy, especially since I regularly wash 8 to 10 towels without trouble. They explained the problem wasn't the weight itself but that the load was too unbalanced. They suggested throwing in wet towels during the spin cycle next time, which would probably destroy the coat anyway. After hand wringing it out, which was incredibly difficult, I left it in the bathtub to dry. Even after a full day it's still soaking. She wanted to wear this for her birthday party tomorrow. There's also an absolute no-heat rule mentioned, meaning no hairdryer even on cool because the acrylic fibers will melt. To top it off, I used regular detergent in very small amounts since it was brand new, but now the coat has developed a weird yellow discoloration. I'm frustrated in every possible way.