fedex.com Reviews
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1.2 / 5
Average user rating
48911
Total reviews
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fedex.com Reviews
Read real experiences from customers of fedex.com.
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Shannon Konkel
February 25, 2026
Grade A Employee
Sebron is kind young man and a joy to have in our office when he drops off our packages. He’s on time, always has a smile on his face and is professional. We thank you for picking a great employee, Fed Ex! This man definitely deserves a raise!
Natalie
February 25, 2026
People love to hate on them but I use…
People love to hate on them but I use FedEx regularly and rarely have had issues. When I do, they are resolved quite quickly.
Hal
February 25, 2026
Bad service
Bad service , they did not delivery my package and lost . This is not first time They must to close this company and stop working . Shameeee
H Fleming
February 25, 2026
We were expecting an urgent expedited…
We were expecting an urgent expedited delivery today and received a text that the delivery was made. We searched everywhere and no package was found. This is not the first time a delivery has been dropped miles from our house or left in a snow bank when the package would have fit in the mail box or just not delivered. What has happened to FedEx? Terrible service
Dave Meena
February 25, 2026
Packages
Packages, 10 of them all picked up same time. Delivered 5 of 10 on first delivery. Second delivery day later 4 of 5 delivered now another day later while staff hired to complete job now still waiting at 4pm for last package. Cannot get anyone on the phone from FedEx to find out where the last package is. Litteraly cannot get ANYONE on the phone. WTH????
Dominic
February 24, 2026
Fedex CAN and WILL steal and dispose of your packages, and there is NOTHING you can do about it.
Bit of a read but I have had the worst experience with a company in my entire life.• On November 23 2025, my partner lost her phone 14 ProMax at an NFL game in LA.• The next day we left for Palm Springs, continuing our vacation.• That night the person who found the phone reached out. We agreed I would send a prepaid overnight Fedex label to them.• On November 25th the person went to a local Fedex location and dropped the package off. Tracking ID: 886370149245• Nov 26th the package arrived in Palm Springs and we stopped getting updates.• We, nor the person who shipped the package could get any updates via Fedex.• As we were leaving on the 1st of December, we did not think the package could make it.• On Nov 28th we were given a case number: 489461 and a case agent. Demetria, • We and the person who dropped the package called every single day for 3 weeks, leaving voicemail after voicemail for the case manager.• Almost a month later, she finally returned our calls. Asked for more information, I clarified the story and what happened. She told us that she would escalate this and send the package back to the sender, which is fine, we just want the phone back and not in FedEx’s possession. We can figure out next steps later.• In Mid-January 2026, I received a call from FedEx asking us about the case, I explained that we were still waiting for a call back from our case manager. They seemed shocked and promised that they would call the team handling our package and call me back.• They called me back a few minutes later and said all we had to do was get the person who dropped the package off to call the case manager and tell her to return to sender.• They called the case manager and was informed that the packaged was disposed of. No warning, not communication, that’s it the package is gone.• Furious I began calling Fedex for the next few weeks to get clarification. Nobody could tell me anything.• On Feb 6th 2026 I finally got to the “department escalation team”• They informed me that the package was not destroyed, as the package needs to be scanned before it’s disposed of.• They told me that they would personally look into this and get my package retuned to sender. Case number: C-224295102 Ref-50966• On Feb 13th 2026, I received an email stating “We sincerely apologize for not meeting your expectations regarding your recent shipment. We understand how important this package is to you, and we regret any inconvenience this may have caused.Despite exhausting our research efforts, we've deemed package recovery unlikely and has been disposed of.”That’s it, they never communicated with us, they disposed of my partners Iphone 14 ProMax that had countless memories on it (some backed up, some now). And there is nothing we can do. This is a warning to NEVER trust or use Fedex for anything. A total incompetent company that is rotten from the top to the bottom.
Abby
February 24, 2026
I will not even give it a 1 star
I will not even give it a 1 star. When you have questions its so difficult to get a hold of a representative i have been holding 33 min trying to get to an agent. The App does not really help muchThe service is so poor
Robbie
February 24, 2026
Stuck talking to a fake person that just hangs up on you and they have left the same facility and returned 3 days in a row without doing shit.
They can't improve. They are garbage. Leaves Concord, NC the past 3 days only to just return my shit there and not even attempt to deliver it anywhere.
Brian Ellis
February 24, 2026
This companys customer support is horrible
This companys customer support is terrible. They don't care about you or the amount of time and money you lose waiting on them. They change the delivery times over and over. The amount of money we lose waiting on them is absurd. They say it's an estimated time. You have to sign for it (I did not need that options, nor did I choose that). I work late and sometimes overnight, I cannot sign for any packages. Leave it at my door!
Charles Gordon
February 24, 2026
Driver falsified a delivery report to…
Driver falsified a delivery report to a…Driver falsified a delivery report to a completely different address. I checked, no-one of that name lives there or received a package that day.Completely failed to do anything about it other that promise an investigation that never happened.Fedex are even worse than Yodel.
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