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I need to give credit where it's due. My delivery driver was amazing and went out of her way to be helpful and professional. However, I have to call out the company itself. I've been ordering online for years and never seen anything like what happened yesterday with my huge Amazon delivery. A single driver showed up with four massive, extremely heavy boxes and had to struggle to unload them completely alone. It's unacceptable that FedEx would send just one person for such a large delivery when two or more should have been assigned. This driver was kind and did her best, but you could clearly see her straining to handle everything by herself. I felt terrible watching her struggle like that.

FedEx has a well-known reputation as an unreliable shipper. Roughly half of my packages don't arrive within the promised window. Packages frequently sit around at distribution centers for days. When you call customer service they don't know anything more than what you can see online. Calling them about package issues is a waste of time. There's absolutely no accountability. USPS is actually more trustworthy, and that says something. I refuse to use FedEx. This country desperately needs another major carrier to push competition and force better service. DHL or someone else needs to step up their game. The company ignores all the bad reviews. Most companies with this kind of track record would have shut down. We need real competition.

Whenever I see that a seller is using FedEx for shipping, I look for a different vendor. Their tracking system is basically useless. On my last two orders, it showed the package picked up at the shipper, then two days later it's still showing the same thing. Called their support line and they said they see exactly what I see and can't help, telling me to contact the vendor instead. Really? Then the vendor claims it was delivered, except it was in a city several hours away from me. Three days later it actually shows up, but it should have gotten here a week earlier. Now the same thing is happening again. It said I'd have it by a certain date, never arrived, tracking shows it was picked up but won't update further.

Needed a car part delivered the next day and it was pretty urgent. Our place can be tricky to find, so I chatted with them online and gave detailed directions, my contact number, and explained how important the delivery was since my vehicle was sitting in the driveway waiting. FedEx took those directions, wrote them right on the package, and even made a note for the driver about what was in it and why it mattered. The package showed up that day. This was fantastic service. Much appreciated!

My delivery didn't come when promised and the company refuses to give me any updated information. They won't even tell me if it'll show up today or get pushed to tomorrow. Since this has happened before, I'm expecting another delay. Plus I have to be home to sign for it, so I'm basically stuck here waiting. They made a commitment and aren't living up to it. I don't believe they'll give the shipper any kind of refund for being late either.

Paid for insurance on my FedEx shipment, but when I filed a damage claim nothing happened. It's been two months now and still zero reimbursement. Absolutely would not suggest using FedEx for anything. Their customer service team is seriously unhelpful and not worth calling.

This whole thing was awful. I had the wrong address on the package and called to fix it, but they told me to contact whoever sent it. The sender said to call FedEx. When I called back, I was told the address got changed, but then I realized I'd left off the apartment number so I called once more. This time a representative said nothing had changed and got really rude with me, talking over me and hanging up before I could explain. I asked for a supervisor to address how unprofessional that was, but they wouldn't transfer me. The whole experience was frustrating and nobody seemed willing to help.

The delivery window kept changing yesterday. Started out saying 8 through 12 in the morning, then shifted to by 6 at night, then just said end of day. Nothing showed up. Today it was scheduled between 8 and 12, but now it says before 6 again. I took the day off work for this and got nothing. I'm done with FedEx after this. I was already warned it wasn't great but went with it anyway. Won't make that mistake twice.

I had a one day delivery arrive and I still can't believe how fast it happened! Honestly incredible. All the delivery drivers I worked with were wonderful and courteous.

Got my overnight delivery and I'm still amazed at how quick it was. Unbelievable! The drivers have been nothing but pleasant every single time.

Got my one day delivery and honestly couldn't believe how fast it was. The whole thing was amazing! Every driver I dealt with was super friendly and professional.

I had doubts about using FedEx for shipping overseas, but I was genuinely surprised. My package was picked up right when scheduled in one country and showed up at my door in another within days. I'm really happy with them and will definitely ship with them again. Their service gave me back confidence in courier companies. The booking process was simple and straightforward. Would definitely recommend FedEx if you're shipping to another country.

I was nervous about an international shipment I sent through a third party platform. I was pleasantly shocked when the package was picked up on schedule in one country and delivered to me just days later in another. FedEx really came through and restored my confidence in courier services. I'll definitely use them again. The whole process was super straightforward and easy to pay for. Really glad I went with them for international shipping.

Our recent shipment from one European country to another arrived the next day, and it actually came several days sooner than expected. Really impressive turnaround. Thanks for the excellent work.

Went to a FedEx location to ship a box internationally. I kept asking for documentation, but the staff member just wrote some numbers on a piece of paper stating a certain amount for regular service and more for expedited. Then he said they don't take cards. When I showed him on my phone that FedEx accepts credit cards, he claimed his payment system was down. The whole thing felt sketchy. We ended up going to the post office and paid significantly less, and the package arrived fine. Even stranger, I called FedEx later to report what happened and try to help them know someone at that location was taking advantage of customers. Whoever I spoke to didn't seem human and showed no real interest or concern. It felt like talking to a robot. What a waste of my time.