Felina manufactures intimate apparel and activewear, including bras, leggings, and underwear. This page aggregates customer ratings and reviews to help you understand shoppers' real experiences with the brand's products and service before you buy.
Felina Reviews
1.4
25 reviews
What Shoppers Say About Felina
Created with AI, based on recent reviews
Felina is rated 1.4 out of 5 by 25 shoppers, with the vast majority reporting serious dissatisfaction. The most common complaints involve inconsistent sizing that does not match the size guide, uncomfortable fit issues (tight leg openings, high waistbands that slip down, straps designed poorly), and paper-thin fabric quality for the price. Customers are particularly frustrated with the return process, which includes a $7 restocking fee not disclosed at checkout, strict photo requirements, non-functional cancellation links, and an overall unresponsive customer service experience. One five-star reviewer reported positive results by carefully following the size guide and receiving fast shipping.
The core issue appears to be a disconnect between Felina's sizing promises and actual garment fit, compounded by a return policy that makes it difficult and costly to resolve problems. Shoppers indicate the brand has moved away from its traditional offerings toward trend-focused designs that do not suit longstanding customers. Multiple reviewers mentioned spending $70 or more on orders that did not fit, only to face obstacles when attempting returns or exchanges.
Customer Reviews (25)
Sorted by: Most recentGregory T.Oct 12, 2023
The quality is really bad and I can't reach anyone to make returns or exchanges. They don't pick up their phones and the website won't let me start a return. The site is constantly crashing and when I messaged about it, all I got back was more promotional ads. This is ridiculous.
Walter P.Aug 11, 2023
I've shopped at Felina for over fifteen years. Recently I tried two new products I hadn't purchased before, spending almost a hundred dollars. I returned them on time in their original packaging because I was really let down by the quality. The items were cheaply made and sized completely wrong. The XL's were actually small to medium. The material was thin like paper and poorly constructed. It looked like dollar store merchandise. Did Felina start working with manufacturers in countries that produce low quality goods? Seems that way. They only refunded about forty-three dollars. I lost almost fifty bucks on this. I've already posted reviews about both the products and the return process online. I told Felina right away I wanted my money back and for them to fix this. I've completely lost trust in this company and my confidence in their products.
David C.Jun 11, 2023
Terrible customer service. I sent several emails and got zero responses. There's no phone number you can actually call either.
Thomas J.Jun 10, 2023
The leggings I ordered in a pack fit way too small. I tried starting a return through their website but it won't let me finish the process. Emailed customer service and got no reply. I'll keep trying but this is definitely my last order from them. They need to get their system working properly.
Sophia W.Apr 6, 2023
No shipping updates, no order status emails, just constant ads trying to sell more stuff. I just want to know where my order is. This place seems shady.
Brian K.Feb 14, 2023
I ordered leggings on a Saturday and never got an order confirmation email. When I called them, they gave me a tracking number for a package stuck in transit. I asked them to cancel and refund my card. They said they would, but then the package actually arrived. I refused it like I told them I would because I don't want to do business with a company that offers zero customer service, spams you with marketing emails, but won't send order confirmations or tracking updates. If my card doesn't get credited I'm disputing it. Everyone should handle it the same way.
Michelle R.Feb 5, 2023
Really let down with this purchase. I ordered leggings in my normal size but they're extremely tight. Since I got a two-pack that's marked ineligible for returns, I'm stuck with them. Won't be buying from this company again.
Derek S.Feb 1, 2023
The company doesn't mention they ship from overseas, but they do. Waiting 2-3 weeks for a US delivery is frustrating. Getting hold of customer service is tough. On top of that, they sent me the wrong item after I already waited weeks. I'm expecting a baby and needed maternity clothes right away. Hoping I can still get what I actually need.
Vanessa K.Oct 2, 2022
Terrible experience with a sketchy company. The bra I got measured twenty-three inches and they said no refunds. Disgusting. Stay away from this business. Just awful.
Felina Review FAQ
How is Felina's rating calculated?
The 1.4 rating is the average of all customer reviews on RetailCoupons.com. With 25 reviews submitted, the rating reflects the experiences of shoppers who have purchased and reviewed their purchases.
What are shoppers' main complaints about Felina?
The most frequent issues are inconsistent sizing (items do not fit according to size guides), uncomfortable design features (tight leg openings, high waistbands, poorly fitted straps), thin fabric quality, and difficulty with the return process. Customers report a $7 restocking fee, strict photo requirements for returns, and unresponsive customer service when attempting exchanges.
Is Felina's return policy clearly disclosed?
According to reviews, the $7 return shipping fee is not shown before checkout, which customers describe as misleading. The return process also requires specific photos and has been reported as difficult to navigate, with some customers unable to complete cancellations or exchanges despite meeting requirements.
Do shoppers recommend Felina?
The overwhelming majority of recent reviews are negative. One five-star reviewer noted success by carefully following the size guide, but most shoppers advise others to avoid the brand. Common statements include 'Skip this purchase' and references to this being the worst customer service experience shoppers have had.
How accurate is Felina's sizing?
Reviewers report significant sizing inconsistency. While one customer found items fit perfectly using Felina's measurements, multiple others received pieces that were either too small or too large. Some pieces from the same order fit differently, suggesting either quality control issues or inaccurate size guides.
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