footlocker.com Reviews
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Join 4,716+ users reviewing Foot Locker. Read verified ratings and real customer experiences on footlocker.com before you order.
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1.6 / 5
Average user rating
4716
Total reviews
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footlocker.com Reviews
Read real experiences from customers of footlocker.com.
Brands may not incentivize or pay to hide reviews.
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Alex
January 30, 2026
Extremely unsatisfactory
This experience has been extremely unsatisfactory.I sent clear photos of the item along with the dispatch note, yet it took several days and numerous back-and-forth emails for your team to locate the order number. During this time, no meaningful progress was made.First email has been sent in 24th until today no solution.Once the order was finally identified, my request was rejected without the item being properly inspected, based solely on photographs. I do not consider an assessment carried out only from images to be fair or reasonable.Despite asking three times for information regarding your escalation process and how to contact management, my requests have been completely ignored.As a result, I have no option but to escalate this matter externally. I will be contacting Citizens Advice and a consumer law advisor to pursue further action, as I believe my consumer rights have not been respected.I expect a formal response and clear escalation details without further delay.
Del Fearon
January 30, 2026
Avoid online shopping
Rubbish shop, fabrication about delivery and poor customer service with refunds.
Saiqa Akbar
January 28, 2026
Bought some trainers for my son that…
Bought some trainers for my son that didn't fit, came to exchange at Trafford centre store but they didn't have his size...I didn't have the original payment card as I closed that account ...they would not return my money and would only offer a gift card..the manager Liam and sales rep Noah were just not willing to help...especially Noah he was VERY VERY RUDE , I actually said that I need a solution and they were just not willing to do anything...such atrocious attitude and behaviour from them , I was left really angry and upset ...they have no sense of care for their customers at all!!!
Robert Bee
January 28, 2026
Apparently used trainer sent out that was faded.
Sent out a pair of trainers for Xmas....one was obviously not new, faded and not acceptable. Went 50 mile to return, shop ordered another pair online which never arrived. When asked for refund they said I had to return to shop for refund which I declined to do. They then gave me the runaround for a couple of weeks before their headoffice could refund. Never buying from them again
Travis Rowley
January 28, 2026
Return process is a nightmare
Return process is a nightmare & their customer service only makes it worse. No follow up, chat bot is an absolute joke!
Andy Locker
January 27, 2026
Oh my God I wished I would have read…
Oh my God I wished I would have read the reviews before ordering anything from foot locker this is by far the worst freaking site to ever order anything from foot locker straight up trash don't get anything from here you'll never receive it or something will be wrong they truly do suck and I will never again make this mistake and I hope my review save someone else the headache
Robert Midgley
January 25, 2026
Eventually Footlocker did send me a…
Eventually Footlocker did send me a refund for a missed delivery and whilst it took a bit of time, the customer service assistants on chatbox, phone, and online were all professional, responsive and tried their best to help so I appreciate this and would recommend Footlocker to others. Special thanks to Valentina who was really helpful!
Amanda
January 24, 2026
Got my order later one show didn't fit…
Got my order later one shoe didn't fit I sent for an exchange when sent it said I will received my exchange in up to 2 weeks I called in repeatedly because there was no updates of where my exchange was nobody would give me information until it had been 2 weeks at 18 days they finally told me that my return was was received and had been sitting in the warehouse for 16 days without the exchange even being processed and that now that I called they would process my exchange my new I've called multiple times so now I will finally maybe be receiving my exchange in the maximum of 21 days they said that there would be a survey at the end of the call the representative would not hang up the call so I could take the survey she just stayed on the line and told me that a survey would be sent to me but they couldn't send it I will never do business with this place again and I advise everybody not to do business with them unless you're walking into their store because anything online will be nothing but problems
Jay
January 22, 2026
Poor service, will not use again.
Ordered trainers, order accepted , held in limbo and eventually money refunded, dragged on for 12 days. Zero communication, very poor experience, account closed, will not use this company again.
Kelsey S
January 21, 2026
2 ruined order back to back
First order online for child shoes, they never shipped my order. I called 3 weeks later and told them the tracking number shows it was never even picked up by the carrier. The most they did was offer a refund because they said the shoe size was no longer available.. I don’t think they would have ever refunded me if I didn’t call, they would have just kept my money and hoped I forgot about them.I gave them a second chance and tried againn.. this time they sent me shoes in an unmarked box (they were name brand) that were very clearly already used.So DONE with FOOT LOCKER.
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