Foot Locker Coupons & Promo Codes

Went to the mall location and ordered a hat with help from the employee to ship to my house. When it arrived it was all crumpled and bent in the mailbox. Really upset about paying thirty five dollars for something that got ruined. I called support and one guy answered but his English was really hard to understand. He kept asking me to repeat myself. All he would say was he could mail me a return label, but that's not what I wanted. I wanted them to send me a new hat in a proper box, not just a label. I just hung up on him. Not ordering hats from them anymore.

Visited the city center store location recently and had a wonderful experience overall. One of the female staff members was incredibly courteous when I asked where to find the kids section and pointed me right there. Another staff member then helped me out and was really accommodating, even showing me alternative options available online that might work better. My friend needed trainers too and got the same level of helpful service. Plus there was another employee who was lovely to chat with during the visit. Had such a good time that I'll definitely be back.

Went to the city center location recently and had such a good time. Asked one of the staff about where to find the kids section and she was super nice about pointing me in the right direction. Then another employee took over and was really helpful showing me what I was looking for plus other stuff I could get online instead. My buddy also needed some sneakers and the same guy went out of his way to help him find what he wanted. There was also this other staff member who was fantastic to chat with. Overall the whole visit was great and I'll definitely come back to shop there.

Got trainers for my child that didn't fit right so I went to swap them at the shopping center store but they weren't carrying his size. I couldn't use my old card since I'd shut that account down, but they flat out refused a refund and would only do a gift card. Both the supervisor and the sales person were not cooperative, especially the sales person who was incredibly rude and unhelpful. I asked for them to work with me on a solution but they simply wouldn't. I left really upset and let down. They have no regard for making their customers feel valued.

Grabbed trainers for my boy that ended up being the wrong size, so I went to exchange them at the mall location but they were out of stock in his size. Since I'd closed the credit card I originally used, they refused to give me my money back and insisted on a gift card only. The manager and the sales associate both showed no interest in helping me find any solution. One of them was especially rude and unhelpful. When I asked for a real solution they basically ignored me. The whole thing left me frustrated and hurt. They clearly don't care about keeping customers happy.

Ordered shoes online that were too large, so I tried to get an exchange. Never received the replacement and haven't gotten any kind of update about my exchange status. Called the customer service line a bunch of times with no answer and no call backs. Their automated chat bot is pretty useless and doesn't help. Tried emailing them multiple times and got no response. Even reached out to the main office number with no luck. I'm basically out the money. I will not be shopping with them again. They've really fallen from where they used to be.

Bought shoes through their website and they were way too big so I needed to swap them. Haven't gotten the replacement yet and there's zero information about the exchange status. Tried calling several times and no one picks up or returns my calls. Their chat system is completely unhelpful and barely works. Sent multiple emails with no replies. Even tried the main number and got nowhere. Looks like I'm losing money on this transaction. Not ordering from this place ever again. They used to be good but not anymore.

Ordered shoes online and needed to swap them out since they ran too big. Still waiting on my replacement pair and haven't gotten any updates about where it is. Called multiple times and nobody picks up or calls back. The automated chat system is useless and doesn't help at all. Tried emailing repeatedly with zero response. Even reached out to corporate and got nothing. Looks like I'm eating the cost on this one. Won't be ordering from here again. This company has really gone downhill.

I'd rate this zero stars if possible since customer service here is absolutely awful. Ordered trainers which the delivery person left sitting in my yard and snapped a photo for proof. They then claimed I accepted the package when I wasn't even home, and to make it worse they spelled my name wrong. The tracking information shows everything clearly but instead of resending or refunding me they need to open an investigation lasting five to ten work days. This was supposed to be a Christmas gift and they don't even care about that.

I'd give this zero stars if I could because their customer service is unacceptable. Ordered some trainers and the driver left them in my back yard, even taking a photo. He then claimed I signed for the package when I definitely didn't since I wasn't there, plus he misspelled my name. All the proof is in the tracking but instead of resending or refunding they want to investigate for five to ten days. These were meant as a Christmas present and they don't seem to care at all.

Honestly I'd give zero stars if I could because the support is absolutely terrible. I ordered some trainers and the delivery person left them in my backyard garden, taking a picture as proof. Then they claimed I signed for it even though I wasn't home, and they even got my name wrong. The tracking shows everything but instead of just sending new ones or giving me a refund, they need to do some investigation that takes five to ten business days. This was supposed to be a Christmas gift and they don't even care.

My spouse got some defective Puma sneakers and wore them one time before noticing the sole was peeling away from the shoe. I called customer service hoping they'd help us out. The rep who answered was very dismissive and unpleasant. We explained we weren't asking for money back, just wanted a replacement or credit toward another pair. She kept repeating that we'd passed the forty five day window. I requested to speak with a supervisor and she refused, saying no one else was available. When I asked who she reports to she wouldn't share that either. Wait times were awful too. That representative really should get retraining on customer service basics.

My partner bought some Puma trainers here for over a hundred bucks and after wearing them once the sole started coming off. When I reached out to support looking for help, the person who answered was really rude and dismissive. We weren't even asking for a refund, just wanted a replacement pair or store credit. She kept saying we were past the return window. I asked to talk to someone else and she refused, claiming there was nobody else available. When I asked who supervises her she wouldn't tell me. The whole call was frustrating and took forever. She definitely needs better training on how to talk to people.

My items went through multiple locations before going back to their warehouse. Sat around waiting forever but my stuff never came.

My package went to several different spots and eventually got sent back to their facility. I waited ages for it to arrive but it never showed.