francescas.com Reviews
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1.9 / 5
Average user rating
103
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for francescas.com.
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francescas.com Reviews
Read real experiences from customers of francescas.com.
Brands may not incentivize or pay to hide reviews.
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Tabitha Freeman
January 20, 2026
HORRIBLE CUSTOMER SERVICE
Zoey (Manager) at the Greenwood Park Mall told me my item was not on sale (even though the item was marked). Then when I left the store, I checked online and it was on sale. When I went to return it she admitted it was on sale actually but could not give me a refund because the store currently had a FINAL SALE policy in place. I called customer service and when I got to the #1 caller spot, it hung up on me and told me to send an email. I did. Then got an auto email back saying that "It seems you want to return an online order...." No! HORRIBLE CUSTOMER SERVICE.
Erin Hunt
January 11, 2026
Horrible customer service
Horrible customer service. I returned an item was sent two emails saying that I would get my refund in 7-14 business days by the way I paid. 2 months later I received a e gift card hidden in my spam. Instead of giving me my money back. They steal your money
Tracey Smoker
January 7, 2026
I called their customer service…
I called their customer service yesterday and when I got to be the first caller their phone system hung up on me twice. I have sent an email and they have still not responded..this order was placed around Christmas and I still am confused with their half updates. Just because this customer service is lousy I will never order again
Cheryl Sexton
December 30, 2025
Outstanding Customer service
I brought back a pocketbook with a defective cross-body strap. I had no receipt because I fully intended to keep it. The assistant manager, Christine, found my purchase on-line and refunded the full amount despite the fact that the purse was now on sale. She was great to work with, responsive, and clearly wants to help her customers. Thank you, Christene. Cheryl Sexton
Scorpio Sun
December 14, 2025
Only good reviews are accepted on their website!
Placed an order two weeks ago. They will not allow me to track my order unless i sign and create an account eventhough I made the purchase as a guest. No other retailer requires an account to track a fully, paid-for, purchase! I never knew about this company. I only made a purchase because my niece had an item on her wishlist. I will report them to the BBB! Francesca's does shady business. And if you give them a 1 star rating on their website it errors out with "Something went wrong" and your review does not posted. Your reputation is earned, Francesca's!
Kristin Nicole Childers
December 5, 2025
With all of the negative reviews
With all of the negative reviews, I was nervous about ordering online, but the Black Friday sales were so good, I decided to give it a shot and crossed my fingers. I ordered the faux leather maxi skirts in both black and burgundy. Two of the fluffy off the shoulder sweaters in pink and white, and a maxi wrap sweater dress. I selected the free standard 7-10 day shipping. Placed the order 12/2 and found the confirmation email in my junk file about 30 minutes after placing the order. I received an email with tracking info saying the order shipped 12/3. Today is 12/5, and UPS just delivered it. Took all of 4 days after placing my order. The clothes are also beautiful and appear to be great quality… all for only about $120. The sweaters feel wonderful. I will definitely order from them again.
Amanda Perkins
December 4, 2025
I placed an order online for 2…
I placed an order online for 2 Christmas cardigans. The items were delivered by a third party company in a general mailroom not to my actual full address. My package was then stolen. I contacted them via phone and email and it took forever to get a response. Phone don’t even bother it plays on a look then when you get to you’re next it hangs up on you. I finally get a response because i blew up their instagram. They tell me not their problem and file a police report. A police report is crazy for a package that wasn’t even delivered properly. Don’t even say we are so sorry this happened. They are now still not responding. This is terrible customer service. A replacement or refund would have been the solution but instead the customer just has to take the loss.
CHRISTINE RAINEY
October 22, 2025
Disappointing Experience and Lack of Transparency
I ordered the reindeer sweater, only to be told after purchase that it was out of stock — yet days later, it’s still showing as available on the website. It’s really frustrating and confusing that their inventory doesn’t update promptly, which likely causes more customers to go through the same disappointment.Even more concerning, my honest review has never been posted. After checking, I noticed that most items on the site have no reviews at all, which makes me question how many others are being filtered out. That lack of transparency doesn’t inspire confidence, especially for an online retailer.It’s unfortunate, because I wanted to support this business — but between inaccurate listings and the apparent suppression of customer feedback, I’m left pretty disappointed.
Cheryl Zonneville
October 18, 2025
DO NOT order from this company
DO NOT order from this company (Francesca’s)! I ordered a tumbler June 2025, I NEVER received it, never got any tracking numbers, nothing. This is a SCAM company that just wants your money, but won’t send you the item. If I could give this company ZERO stars I would.
Payne Smith
October 3, 2025
DO NOT BUY FROM FRANCESCA online
DO NOT BUY FROM FRANCESCA online. I ordered a sweater as a gift. Never arrived. Contacted them and they said it was "lost" as my address was incorrect (no I have shipped to the address multiple times). They would resend and apologized. Nothing. I write again and they say it is "in process." Weeks go by and nothing. I write again and they say it is out of stock and they will refund me. SERIOUSLY????!!!! This was a gift and now nothing. I will never order from them again. TERRIBLE CUSTOMER SERVICE.
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