Frederick’s of Hollywood Reviews

Bought a bunch of items as a Christmas present and one arrived the wrong size. Should be simple - exchange it, right? Wrong. This store wants you to return the bad item first, then give you store credit so you can reorder something that was already on clearance and might not even be there anymore. They sent me a QR code so I drove 45 minutes to the post office, only to find out the postal workers can't actually scan that code. I have no way to print anything and customer service basically told me I'm on my own. If you're in a rural area, the cost and hassle of returning stuff could end up being more than just throwing it away and ordering new. Their sizing seems completely random, so watch out because their return process and support are honestly terrible.

Frederick's used to be so much better when I shopped there years ago. Recently I placed an order and they just canceled it without any notice or reason. Checking their site, looks like the item sold out, but they couldn't even bother sending me an email explaining what happened. For a company that's been around forever, this is unprofessional and frankly kind of ridiculous. It takes almost no effort to set up automated messages updating customers on their order status, yet they can't even do that basic thing.

My husband tried to surprise me with some bras and underwear. One bra showed up broken and running small. I called them and they asked for pictures, which I provided right away. When I asked about swapping it for the right size, they said no - returns only, and they're charging me to use their label. This place isn't worth anyone's time or money. Go anywhere else. I won't shop here again and I'm telling everyone else to stay away too. They're awful and I'm really let down. I've been going back and forth with them since Monday and it's already Wednesday. Everyone should avoid this store.

Don't even think about returning anything here. They'll just tell you it's damaged and refuse to refund you.

These guys run a dishonest operation. I spent $200 on some items but forgot to use my coupon code. They wouldn't apply it after the fact, so I figured I'd order the same stuff again and return the first batch. I never even opened the packaging - literally just lifted the bag to stick the return slip in. Two weeks pass with zero refund. I call to ask what's taking so long and they tell me they can't refund because the items were damaged or used. Either their warehouse sent me defective merchandise, the postal service messed it up, or their staff is lying. After I call back several times, they finally give me a 'one time only' refund like they're doing me some huge favor. If they hadn't, I'd be out $200 with nothing since they won't even return damaged goods. Not only was I treated like I was dishonest, but somehow I'm supposed to be grateful? Oh, and one of the items I kept showed up missing a rhinestone at the bottom and the chain snapped. I fixed it myself, but for a $130 rhinestone bra, the quality should be way better. It's telling that they don't allow product reviews on their website. What exactly are they hiding?

I spent around $500 on a large order because I wanted options for sizing. I kept most items but needed to return a few. What a nightmare that turned out to be. After contacting them multiple times asking for a return label, they basically cut me off and removed my account access. Having to ship things back to California on my own dime cost way too much to be worth it. They seem to use these tactics on purpose to make returns so expensive that you won't bother. I've been buying from them for years but I'm done now. This unfair approach is new and absolutely unacceptable.

Tried returning a bra that was the wrong fit and ended up paying my own shipping since their rates are way higher than the post office. My package got scanned when I dropped it off but the location was closed, so it wasn't rescanned the next business day. Even though I included the packing slip with a barcode, they absolutely refuse to give me my money back.

Got a text alert about an item I wanted being discounted, so I ordered a couple things. When I selected my usual size and checked out, I realized afterward that the size on one piece had switched to something way smaller - even though my actual size was definitely in stock and that's what I picked. There's no way to contact them before they ship to fix this mistake. I'm stuck with something that doesn't fit and can't afford to buy it again plus pay for shipping. Super disappointed and won't be ordering from them again!

Getting refunds here is basically impossible. I spent months asking and they admitted they lost all their customer records. Their only offer was store credit or PayPal money. They only reply through email too. It's honestly awful. I'm still waiting on that PayPal credit they said would come within 14 business days. My order was from Valentine's Day and we're already in June - that shows you how long this is taking. This feels like outright fraud.

I spent several hundred dollars on lingerie and sent some back for a refund. It's been half a year now and my money is still stuck in pending status. I've emailed them repeatedly but all I get back is an automated response with no real information or timeline. Very let down with how they're handling this.