Free Fly Apparel sells casual clothing and hybrid shorts designed for comfort, emphasizing natural fabrics like bamboo blends. This page aggregates shopper ratings and reviews from RetailCoupons.com to help you understand what customers experience when ordering from Free Fly, covering everything from fabric quality to customer service performance.
Free Fly Reviews
2.6
5 reviews
What Shoppers Say About Free Fly
Created with AI, based on recent reviews
Free Fly apparel receives mixed feedback, with shoppers consistently praising the comfort and quality of specific products, particularly bamboo pieces and their Motion tee line. Reviewers highlight soft fabric, minimal branding, and good construction as standout positives. However, the brand faces significant challenges with durability concerns, customer service responsiveness, and fit inconsistencies. Multiple shoppers report that items lose their shape after washing or wear, long shipping times, difficulty reaching support staff, and unexpected fit issues when trying different fabrics or styles.
Long-term customers express particular frustration when quality issues arise after years of loyalty. Return processing appears inconsistent, with some customers reporting items were not processed as promised despite company acknowledgment of receipt. While the bamboo fabric line maintains loyal fans, the overall experience suggests quality control and customer service improvements are needed to justify the premium pricing.
Customer Reviews (5)
Sorted by: Most recentMarcus B.Sep 3, 2025
Been wearing these hybrid shorts for three years and they've completely lost their shape, going from a 32 waist up to a 34. Reached out to the company about this and they basically said yeah, that happens, especially if you dry them or wash with warm water. They offered me a 20% coupon toward new stuff. If they're not willing to stand behind what they sell, then I'm not coming back as a customer either.
Amanda K.Jul 4, 2025
Really disappointed with this company. Orders take forever to arrive and I couldn't get anyone from their support team to answer my questions. Honestly not sure if they're still even operating at this point.
David R.Apr 25, 2024
After buying from this company over 16 times for their comfortable bamboo pieces, I decided to branch out and try something in a different fabric, specifically canvas. Big mistake. The material is stiff and uncomfortable, and on top of that it fit way too tight on my thighs even though I picked my normal size. I went to return those three pairs for a different size and got told they couldn't help because the items were from a clearance section with no return or exchange option. No flexibility at all, even if I paid for my own return shipping. I'm heading over to Vuori, Marine Layer, and Faherty instead for sustainable comfort wear. If anyone wants some shorts that don't fit right, I've got a few pairs available.
Jessica T.Nov 28, 2023
Just grabbed the bamboo Motion tee and I'm obsessed. The fabric feels amazing, the cut is perfect, and it holds up beautifully through wash cycles without losing its shape. Already planning to buy more of these. I also really appreciate how minimal the branding is, just some subtle stitching at the hem that matches the shirt color. These are seriously well-made pieces.
Ryan M.Nov 12, 2022
The clothes themselves feel great and are made really well, though the prices are pretty steep. I placed a couple orders with returns and an exchange back in July. While the exchange went smoothly, they didn't actually process my return even though they said they got the items. I had to reach out to customer service, and they were apologetic and sent a refund about a week later. Then right after my second purchase, they dropped a 20% off promotion. I asked if they'd apply that discount to my original order and got turned down. So I ended up placing a whole new order to take advantage of the sale and then had to return the first one to match the price. Kind of ironic considering all the sustainability messaging they push on their site.
Free Fly Review FAQ
What is Free Fly's average rating on RetailCoupons.com?
Free Fly is rated 2.6 out of 5 based on 5 customer reviews on RetailCoupons.com. The rating distribution shows 20% one-star reviews, 40% two-star reviews, 20% three-star reviews, and 20% five-star reviews, with no four-star reviews.
What do shoppers praise about Free Fly?
Customers consistently highlight the comfort and softness of Free Fly's bamboo fabric pieces, noting that the material feels great and holds up well through wash cycles without losing shape. Reviewers also appreciate the minimal branding and well-constructed designs, with some customers describing themselves as obsessed with specific items like the Motion tee.
What are the main complaints about Free Fly?
The most frequent complaints involve durability and fit issues. Multiple shoppers report that items lose their shape over time, with some hybrid shorts reportedly stretching from a 32 to a 34 waist after three years of wear. Customers also cite slow shipping times, difficulty reaching customer service, inconsistent fit when trying different fabrics, and incomplete return processing despite items being received.
Do shoppers recommend Free Fly?
Recommendations are mixed and appear dependent on product selection. Customers who stick with Free Fly's bamboo pieces report strong satisfaction and repeat purchases, with some noting 16+ previous orders. However, those who ventured into other fabric options or experienced durability and service issues express disappointment and hesitation about future purchases.
How can I write a review of Free Fly on RetailCoupons.com?
RetailCoupons.com welcomes customer reviews based on actual purchase experiences with Free Fly. When submitting a review, include specific details about products purchased, fabric types, fit, durability over time, and customer service experiences to help other shoppers make informed decisions about this brand.
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