gap.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 611+ users reviewing Gap. Read verified ratings and real customer experiences on gap.com before you order.
Related articles
1.5 / 5
Average user rating
611
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gap.com.
Brands may not incentivize or pay to hide reviews.
gap.com Reviews
Read real experiences from customers of gap.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Riley Brooks
January 23, 2026
Too much delay in items
Too much delay in items, I am waiting for 1 week..this is not happy satisfaction... I don't order from here in my entire life.. very bad experience
Paul
January 2, 2026
Knowingly had not shipped items and refused refund
I purchased 5 items on Nov 30. Got an email stating my items would be delayed on Dec 4. I waited as it’s a busy time of year. Nothing arrived and my shipping info status has not changed in one month. I called on Jan 2 and customer services explained that the item had been lost but as I had not called within 30 days I would not receive a refund (not even store credit, which I would have declined). I had no communications from Gap about this since the email about the delay. I had to go through my credit card company to dispute this charge. It’s a complete joke.
KThomas
December 29, 2025
GAP is now a total let down
GAP is now a total let down. There is new management and the change is painful. The style and quality of clothing, especially their underwear has gone backwards, while paying more. Highly disappointed, as I have been a customer with GAP for more than 20 years
Tina Elisabeth Viking
December 22, 2025
WARNING ‼️
gapse.com.se WARNING ‼️ This is a fraud. Do not buy from this page . Looks very much like the real Swedish GAP page but is as I said fraud. Your money will go to Suzie wear Ltd and no product will reach you
Nat
December 17, 2025
Was a loyal customer till someone stole…
Was a loyal customer till someone stole my CC info and bought stuff from GAP online. Was notified bc shipping address was diff from billing (my address). Called GAP customer service right away (within minutes) of catching that thieving woman (I have her name and her address) GAP would NOT cancel that order!! Minutes after fradulant purchase they would not cancel. I will NEVER shop on their website again.
ML
December 9, 2025
Loyal customer (Enthusiast level) disappointed by awful chat customer service
Loyal customer here (Enthusiast level), rewards program member and GAP credit card holder. I make high-value purchases at Gap, Gap Factory and Old Navy. I had to reach out to Customer Service via chat. They have either a Virtual Assistant or agents based in India (outsourced Customer Service). They have no email address where they can be contacted. The agents based in India are totally inefficient and act more like bots, copying and pasting canned responses and trying to get rid of you as soon as possible. They say they can't escalate to managers. GAP does not care for their "valued" customers. I will definitely consider taking my business elsewhere, where I feel really valued.
adam cooney
December 9, 2025
Con artists
Ordered stuff for my niece for Christmas, they took my money then cancelled my order a few hours later, saying suspected fraud. Will never shop here again
Bryan Ting
November 10, 2025
False Advertising - "40% Off" is Actually Only 20% Off
Beware of Gap's deceptive pricing tactics during their current "Holiday Kickoff Event."I've been watching the Extra Heavyweight French Terry Zip Hoodie for weeks. Last week it was just above $50, which would have been a genuine deal. I hesitated, and now I'm paying the price for it.The Math Doesn't Add Up:Gap is currently advertising this hoodie as "40% off" with a strikethrough price of $108, bringing it down to $86. Here's the problem: 40% off $108 should be $64.80, not $86. What they're actually offering is only a 20% discount while advertising it as 40% off. This is textbook false reference pricing.When I contacted customer service about this, they deflected with vague promotional terms and refused to acknowledge the math is simply wrong. I checked other items on their site and found the same pattern - products marked "40% off" are only discounted 20%, while items marked 20%, 50%, and 60% off calculate correctly.Gap Has a History of This!!!:Gap and Banana Republic faced class action lawsuits in 2024 for false reference pricing at their factory outlets. This appears to be a systematic issue with how they mislead consumers about discounts.Suspicious Timing:I get that companies love running early black friday deals early nowadays. However, Gap is running this misleading promotion during the current government shutdown, when the FTC complaint system is offline and there's minimal regulatory oversight. Whether coincidental or intentional, consumers currently have limited recourse.Fake Scarcity Tactics:Their cart displays a permanent message: "These must-haves won't be around forever." I've monitored this product for weeks - it never comes close to selling out and most sizes remain in stock. This is manufactured urgency to pressure impulse purchases.Bottom Line:Don't fall for Gap's false advertising. If you see "40% off," do the math yourself. You're likely only getting 20% off. I refuse to pay $86 for something that should be $64.80, or was genuinely $50+ last week.Verify every discount percentage before purchasing. Gap is counting on customers not doing the math.
Noe Osinski
November 8, 2025
my nieces are all about fashion and all…
my nieces are all about fashion and all the trendy clothes, but I am according to them lagging behind in fashion ...so they always bring up this clothing brand. gap....funny thing when I hear this "gap" for me it is like gap year lol...😅 weird association but whatever lol....just a week ago they dragged me into the local store so had a nice tour there..i am not a pro in choosing the best clothes, but i can see that quality of the brand is good, cant deny that, however I beleive that some of their clothes arent that good in design, so whatever...nieces know better perhap[s
Diane Holbrook
November 4, 2025
I was charged $50 surcharge for paying bill 1 day late.
I was charged $50 surcharge for paying Gap bill 1 day late! The item was only $20. Never shop them again. Their customer service is terrible!!!! Don't shop there!
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).