getbellhops.com Reviews
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4.0 / 5
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getbellhops.com Reviews
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Dorene
March 21, 2026
Moving Experience with Bellhop
I initially gave Bellhop a one-star rating based on my experience with the movers who handled my household items. Because of that negative experience, I rated the entire company accordingly. However, the next day I was contacted by Honey from Bellhop, who offered a sincere apology and assured me that the movers involved would be addressed appropriately. She also provided a $100 refund for the issues with my move.I truly appreciate Bellhop’s prompt response and their attention to resolving my concerns. Thank you, Bellhop—I would consider using your services again. I changed my rating to a "4".
R M
March 13, 2026
This company is a money grab
This company is a money grab. They promote and offer services of 3rd parties for moving that are NOT background checked and do NOT meet the state required operating authority. All states require a full service mover to have operating authority for household goods moving. Bellhop 3rd partied out a local moving job to a company that has already been cited by NYSDOT as an illegal mover two weeks prior.
Bri
March 3, 2026
We had to move under extremely short notice
We had to move under extremely short notice due to an emergency, and Bellhop was able to meet our needs under these major time constraints. However, our experience with this company’s customer service ever since the move, has been extremely poor. Firstly, their team, although very kind and helpful, ended up being negligent while moving our new furniture and leaving major, deep scratches in it. After going through their claims process, they were not able to provide an adequate refund to cover the cost of repair. They stated this was due to the choice of insurance coverage, but the problem is, I booked over the phone and never received an option for insurance coverage. It was never even mentioned during the scheduling calls. So please keep that in mind during the booking process. Secondly, after accepting their offered settlement for the damages, they over-refunded us $19 and are now repetitively asking us to make a payment for our “outstanding balance”. We already paid in full, agreed to a settlement, and they sent us $19 over what was agreed upon and now have the audacity to request us to make this payment and then threaten to send us to “collections” if we don’t. Unfortunately, we feel very taken advantage of. We were desperate for help in a time of need and they were able to help us, but are now deeply regretful of choosing to work with this company as they continue to show us their incompetence, particularly in customer service.Bottom line: DONT USE THIS COMPANY. It’s not worth it.
Randy Hatfield
January 22, 2026
My nightmare with Bellhop Movers
The only reason for the 1 star is because I wasn't able to give zero stars. I have used Bellhop in the past with good success, however this time was a nightmare. The moving team they sub-contracted(they have no actual employees who do the moving) was awful. They were not trained and didn't have the necessary tools to properly do the job. Because of this my furniture and my house were beat up. In addition, it took them twice as long to complete the move which then results in a charge that was twice what they quoted. I have tried to work with them but all you get is automated emails and text and my favorite is the AI assistant "Matt". At this point I have put a dispute on my credit card in an attempt to get them to do something to make this right. I would strongly urge you to use anyone but Bellhop.
Ashley Williams
January 16, 2026
UNFAIR CHARGES, BROKEN ITEMS, and ZERO ACCOUNTABILITY
Unfair charges, broken items, and zero accountabilityI had a deeply disappointing experience with Bellhop Movers, and I strongly caution anyone considering them.I paid for three movers, but only two showed up on time. The third mover arrived two hours late, which naturally slowed the entire move down. Despite this being entirely their fault, Bellhop still charged me for a total of six hours, double the time of what was originally estimated as a three hour move.Let’s be clear:The move took longer because Bellhop failed to provide the crew I paid for on time. Yet instead of owning their mistake, they passed the cost on to me. Their idea of “making it right”? A measly $83 credit, which doesn’t come close to covering the additional time I was unfairly billed.To make matters worse, they broke an expensive glass table during the move. Their compensation policy paid out $0.60 per pound, which is frankly insulting and nowhere near the value of the item. This feels less like customer protection and more like a loophole to avoid real responsibility.Between the late crew, inflated charges, damaged property, and minimal compensation, this company showed a complete lack of fairness and accountability. I trusted Bellhop with my belongings and my money and regretted it.If you value transparency, professionalism, and fair treatment, look elsewhere.
AMR AHMED
December 13, 2025
nice to see you and your
nice to see you and your
Erma Wall
December 8, 2025
Darin and Nick were amazing—so…
Darin and Nick were amazing—so efficient and supportive during my move. They arrived right on schedule and made the whole process smooth. This was a much better experience than I had with Dolly!
Noelle B
December 6, 2025
SCAMMERS
I made the reservation like two months or so in advance and had multiple confirmations including two the day of and ten minutes after they were supposed to be there, they called and said they did not have anyone available… how is that possible??? I made the reservation I paid the deposit and at that point even already paid the full amount! They said they could reschedule it with a 10% discount which may as well have been a middle finger. On that much money 10% is nothing. Especially since they wanted to reschedule for a more expensive day. The way they do pricing changes by day and time. They wanted to charge me for a more expensive day. The day I scheduled was also the last day I could be there cause it was the only thing in their availability that I could have off work and also not pay hundreds extra for. They’re scammers. Do not use them. You can’t just reschedule an entire move. And the guy who called me offered to get his supervisor then came back to the phone and said the same thing. So I said “why didn’t you get your supervisor like you just said you would” and he put me on hold again. Did that three times. Awful customer service. I demanded a refund including the deposit but it’s been a few days and no activity related has occurred. I plan on flagging it as fraudulent activity to my card company. BEWARE
Phoenix Everett
December 5, 2025
My experience with Bellhop Moving was…
My experience with Bellhop Moving was fast and stress free. The movers were friendly, handled my items with care, and finished quicker than I expected. It made moving day so much easier.
Karen Smith
November 27, 2025
Positive follow up by Bellhop
My 2-bedroom apartment home move was estimated at 5 hours for a full-service move. the move took over 10 hours. The crew members were courteous however they were not prepared with everything needed for the move which contributed to the move time going over. They arrived without tools and proper moving equipment causing delays as 1 member went to purchase a dolly. They were not prepared to disassemble furniture and had to borrow my tools to complete the task. I specifically asked Bellhop about tools and was assured that the team would come equipped with tools and moving equipment, including blankets. They also did not have blankets so several of my items were dirty, scuffed or marred as a result of being unprotected in the moving van. Due to the time involved, I totally understand them taking a break to eat, however, I would have appreciated knowing in advance that they were planning to stop for a meal enroute to my new home. I was concerned when I did not hear from them for over an hour while I waited for them to arrive. Bellhop initially discounted the time that the crew took for a meal break. I reached out with my feedback about the move and after some additional follow up they did agree to provide an additional discount in consideration for the other factors that contributed to the move going over time. As the company brokering the move they advertised that the movers would have everything needed for the move and took some accountability for the movers they work with that do not live up to the promises made by Bellhop.
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