Rocketbook sells reusable smart notebooks and digital note-taking systems. This page features RetailCoupons.com shopper reviews and ratings to help you understand customer experiences with Rocketbook's products and service.
Rocketbook Reviews
2.2
5 reviews
What Shoppers Say About Rocketbook
Created with AI, based on recent reviews
Rocketbook has received mixed feedback from shoppers, with significant concerns overshadowing positive experiences. The company is praised for responsive and helpful customer support and reliable product quality when orders are fulfilled successfully. However, the majority of recent reviews highlight serious fulfillment and communication issues, with multiple customers reporting orders that were never received or shipped, charged accounts without delivery, and a lack of response from the support team despite multiple contact attempts through email and web forms.
The core complaint pattern suggests systemic problems with order processing and customer service responsiveness. Several shoppers describe waiting weeks to months without shipment confirmation, with UPS tracking showing no package receipt, while attempting to contact support without success. These unresolved issues have led reviewers to question the legitimacy of the operation and express frustration about orders placed as gifts or replacements for damaged products.
Customer Reviews (5)
Sorted by: Most recentJennifer W.Aug 27, 2025
Fantastic company to work with! Their team was super quick to respond when I was setting up my order and remained helpful when I ran into some questions about getting their app up and running. Really appreciated the level of support.
Rachel M.Apr 18, 2025
Starting to get the feeling this might be some kind of scam operation. Purchased a Rocketbook Pro and they charged my account three weeks back, but the product never showed up. I've sent multiple messages to their support team and haven't gotten a single response. Really wishing I hadn't made this purchase because at this point I'm pretty sure that money is gone for good.
Marcus T.Aug 26, 2024
Had a rough experience with their support team. I've been really happy with my two Rocketbooks and wanted to grab a replacement since one developed curled edges after about a year and a half of daily use, plus the pen stopped working smoothly on certain areas of the page. Placed my order on August 14th through their site, but I never received any kind of order confirmation email with a number attached to it, just a payment confirmation from PayPal. Without an order number, I couldn't track anything, so I emailed their customer service team on August 22nd. Still nothing back from them, not even a receipt showing my message was received. The product itself is fantastic and I enjoy using it, but their customer service is basically absent. Going forward I'll probably just stick to buying through Amazon or skip Rocketbook altogether since they apparently can't handle sending basic order confirmations or invoices to customers.
Thomas C.May 10, 2024
Tried reaching out to support several different ways through both email and their website contact form with absolutely no luck. Ordered a few Rocketbooks over ten days ago and haven't heard anything back about shipping status. I'm honestly doubtful my order will ever arrive. Hoping I can at least get a refund. I contacted their US team and they basically told me that since I'm in Europe, the UK office needed to handle it, so I sent them a message asking them to bump mine up in priority. Still radio silence days later. Honestly feel like I got taken advantage of here and I'm out of ways to try getting in touch. They really just need to actually respond to customers and keep them in the loop. Update: things changed once they finally did respond. They came through and my Rocketbooks showed up, and I'm genuinely happy with them. Changed my rating to reflect that. The products are solid, but their website could use an upgrade and the whole support system needs some reorganizing. To be fair, the team is friendly when you do connect with them, they just need better processes in place.
David K.Aug 17, 2023
Still waiting on shipment for an order I placed in August. UPS hasn't even received the package yet to deliver it to me. This was supposed to be a gift for my son and I placed it quite a while ago. The lack of response from their team to my emails is completely unacceptable. I'm pretty frustrated with how this has been handled.
Rocketbook Review FAQ
What is Rocketbook's current rating and how many reviews are included?
Rocketbook is rated 2.2 out of 5 by 5 shoppers on RetailCoupons.com. The rating distribution shows significant variation, with 60 percent one-star reviews, 20 percent three-star reviews, and 20 percent five-star reviews.
What do customers praise about Rocketbook?
Shoppers who had positive experiences commend Rocketbook's customer support team for being quick to respond, helpful during setup questions, and supportive when running into technical issues with the app. Customers also report satisfaction with the product quality and durability of the notebooks themselves.
What are the main complaints about Rocketbook?
The primary complaints center on fulfillment and communication failures. Multiple customers report orders that were charged to their accounts but never shipped or received, with UPS showing no package receipt weeks or months after purchase. The most serious issue is the lack of response from support staff, with customers reporting unanswered emails and contact form submissions across multiple contact attempts.
Do shoppers recommend ordering from Rocketbook?
Current reviews are sharply divided. Those who received their orders and received support praise the company, but the majority of recent reviewers express serious reservations about order fulfillment and customer service responsiveness. Several reviewers question whether the company is operating legitimately given the combination of charged accounts and non-delivery.
How can I write a review of Rocketbook on RetailCoupons.com?
You can submit a review of your Rocketbook experience on RetailCoupons.com by visiting the store page and using the review submission form. Include details about your purchase, product quality, and any customer service interactions to help other shoppers make informed decisions.