gilt.com Reviews
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1.4 / 5
Average user rating
671
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gilt.com.
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gilt.com Reviews
Read real experiences from customers of gilt.com.
Brands may not incentivize or pay to hide reviews.
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Crystal Perry
February 27, 2026
I’m glad I read reviews before…
I’m glad I read reviews before purchasing. Hell no! 😂
Jason Garcia
February 19, 2026
Just be prepared to sometimes receive…
Just be prepared to sometimes receive the wrong items.
Ella Feldman
February 12, 2026
Avoid
Avoid Stay away and don’t even think waisting your time or money.Ordered 1.5K ring. ( on sale from 3.9K)Received green stones instead of ruby and a diamond missing. Any quality control??? Got a great valentine’s gift.So disappointed!!!!!!
Veronica
February 5, 2026
Trash Shipping Policies
Their shipping policies are absolute trash. It takes around 10 days to receive your order, but if they deliver it incorrectly, they make you wait an additional 5 business days or 7 regular days to look into it. They say it’s because FedEx can mark things as delivered up to 5 days prior to the actual delivery, but I have never in my life encountered that, especially with the all timestamps they provide to track the shipping process. Unless you have a photo of it being delivered to the wrong address, or you know your neighbor has it (which at that point why would you contact them when you can get it directly from your neighbor??) they make you wait. Then when they finally do agree you won’t receive the item, it’s another waiting game for it to hopefully get redelivered correctly. It’s absolutely horrendous to make your customers wait ONE MONTH to get their order. And then have to pay a $11 return shipping fee if they don’t want it. Like I said, absolute trash
Miguel Vega
January 31, 2026
Super slow shipping
Super slow shipping, no customer support or at least not helpful at all.Waiting 3 weeks for a cologne?
Pam from Louisville, KY
January 30, 2026
Had to pay shipping to return damaged merchandise.
I ordered a Jonathan Adler Como vase which is acrylic. The top of the vase had a chunk taken out of it and looked as though it had been glued back in. A very noticeable crack and under a lamp you could clearly see this was a damaged vase. I told them that I didn’t feel as though they should make me pay the return shipping due to it being damaged. They obviously don’t care about their customers as they deducted the shipping from the amount. Extremely poor customer service. My first and only purchase from this company. Buyer beware.
Irene E
January 27, 2026
One of the worst companies to order from…
One of the worst companies to order clothing from. Avoid at all cost. Even though the customer service rep was helpful to me it was out of her hands because the company return policy is scammy and will double charge you. They are not transparent and do not provide a thorough paper trail. My product dimensions also did not fit the description on the website and came extremely faded. Overall horrible experience I wish I came here to read the reviews first. Do not trust a company with faulty and confusing fine print. They should not be in operations and I would not be surprised if a lawsuit is on its way.
Omo Swalaba
January 17, 2026
Fake items - Stay away from them
I bought 2 bags. A mini Valentino bag and a small Gucci bag. Both turned out to be fake. This website needs to be shut down.
Ting Bai
January 7, 2026
I would rate it 0
I would rate it 0, as this business has zero customer support. I got a egift from them and used half, and when I tried to redeem the other half, it said expired. I contracted gilt many times as I have a loss of 230 dollars, but they just told me, take your own loss. I would never ever buy it again from this online store.
Veronica Garcia
December 26, 2025
DO NOT PURCHASE PREDIRE LED MASK FROM…
DO NOT PURCHASE PREDIRE LED MASK FROM GILT OR ANY SELLER. My poor husband heard me try to do the right thing and trusted Gilt to purchase an LED face mask. Its horrible the real reviews suck and no returns available. I am sooo disappointed in Gilt this has always been my husband's go to for gifts. Notanymore. SHAM.
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