goalzero.com Reviews
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4.4 / 5
Average user rating
64
Total reviews
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goalzero.com Reviews
Read real experiences from customers of goalzero.com.
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Angelo B
March 4, 2026
Review for a Yeti 300
Review for a Yeti 300. Great build, very nice app and integration. Stable. Rugged enough to use outdoors. After about 6 months, my Yeti died, most likely a lemon, which happens. I did some troubleshooting and took notes as I was doing it, sent my notes to customer support, they asked me to check just one more thing and they then offered RMA. No back and forth, no pushback. They also gave me detailed instructions on how to ship back my defective Yeti 300 and sent me a special box with shipping label.Absolutely excellent support and they stood by the warranty. I will do business with Yeti again in the future.
JH
February 10, 2026
Michael restored my confidence in Goal Zero
Michael helped restore my confidence in Goal Zero. When the Yeti Pro 8000 LiFePo power bank (and its replacement) developed error messages and could not connect to the cloud for firmware updates, Michael consistently and transparently provided regular updates and steadfastly helped me exhaust my repair options. He was accessible, professional, responsive, and an effective communicator who created and achieved solutions to previously unsolvable challenges. Goal Zero ultimately provided a full refund and I am once again hopeful for its future products to reflect the functional culture, dedication, and integrity embodied in its team.
Mike Delcavo
February 6, 2026
Issue resolved!
I bought a 1500x from Goal Zero as I wanted to make sure I had back up power for when power outages happened.After a time my Yeti stopped taking a charge. I was able to get ahold of customer service who replaced the unit for me and got me up and running again.So pleased to do business with a company that stands behind their product. Could not be more pleased.
Gnghs Khan Gnghis Khn
February 6, 2026
Pleased they fixed my unit when it failed
I had a unit that failed and they were able to get it replaced with me. I am so happy for positive experiences with companies that stand behind their products.
Timothy Allen
February 4, 2026
Fabulous customer support
I had a super good experience with Michael in support, where I had a very time-sensitive issue that needed to be handled that he and the team were able to resolve in just a few hours.Really appreciate the support, and this is the second time I've needed support from the company, and the other time was just as good as this experience.
moe
February 1, 2026
Constant beeping
I bought a Yeti 150 years ago and I was good about charging it and discharging it. I stopped doing that and the battery was no longer able to hold a charge. As long as it was plugged in there wasn’t any beeping. Once I unplugged it, then it would beep. I put it in the garage because I figured it would beep for a few hours or less, then turn off. It has been over 12 hours and it is still beeping. Not only do they make it beep for hours, but about every 6 seconds. When it is quiet in my house I am able to hear the beeping every six seconds. I will never buy any Goal Zero stuff again. February 2It is around 6am CST and it is still beeping. Over 24 hours and it is still beeping. I bet if they were to make the battery beep less, then it still would probably be working. It is extremely annoying. I put it in the garage and covered it to help muffle the sound, which helped, but I hear it when I am in the kitchen and if it is very quiet in my room.2/19/26I have been speaking with Maurice from Goal Zero and he has told me how I can replace the battery. I have ordered a new battery and will install it, so I will at least be able to use it again.
Dave S
January 21, 2026
Goal Zero replaced a faulty 3000x unit…
Goal Zero replaced a faulty 3000x unit that had a defect even though it was out of warranty - fast turn around and great customer service. Thank you Goal Zero!
William Roberts
January 15, 2026
Goal Zero has excellent customer…
Goal Zero has excellent customer service. They promptly replaced my warranty-covered item with no hassle at all.
Archita Das
January 10, 2026
Couldn't thank the customer support…
Couldn't thank the customer support enough. Appreciated their prompt response & professionalism. Commend them for their patience, support, helpfulness and courteousness.
David Poteet
January 6, 2026
Andrew was very patient and careful with his advice about my old beast. Over the phone, he walked me a reset of my 150, answered questions about
Andrew was very patient and pleasant with my questions about my Yeti 150. Andrew answered my questions about new products also. He’s a very technically competent advisor and he is superbly polite. One reason I keep coming back to Goal Zero!
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