Gottex specializes in swimwear and related beach apparel. This page features customer ratings and reviews from shoppers who have purchased from Gottex, helping you understand their experiences with products, shipping, returns, and customer service before making a purchase decision.
Gottex Reviews
1.0
3 reviews
What Shoppers Say About Gottex
Created with AI, based on recent reviews
Gottex swimwear receives consistently negative feedback from shoppers on RetailCoupons.com, rated 1.0 out of 5 by 3 reviewers. The primary complaints center on return policies and shipping practices: customers report unexpected return shipping costs (particularly £20 DHL fees), being required to ship returns to China at their own expense, and discrepancies between stated policies and actual customs charges for EU orders. Additional concerns include the company operating under multiple business names, which creates confusion about order origins and fulfillment.
Shoppers indicate the brand has declined from its previous reputation. The consensus among reviewers is that despite claims of hassle-free returns, the actual process involves significant hidden costs and policy inconsistencies that make returning items prohibitively expensive. No positive aspects of the products or service are mentioned in available reviews.
Customer Reviews (3)
Sorted by: Most recentSarah M.Dec 29, 2025
Stay away from this company. They operate under multiple business names, so when you place an order with one entity, your package shows up from a completely different one. This brand isn't what it used to be. They claim returns are no problem, but the catch is you're paying to ship it yourself to an address in China. I sent back a swimsuit that didn't fit and tracked it all the way there, but it's been stuck in Customs limbo ever since. When you try emailing them about it, you're actually communicating with a different company altogether (Amara), and all you get back are automated responses that don't actually help solve anything. UPDATE: My return package (cost me over £12 to mail) just came back to me from China because it never cleared Customs. I'm guessing the return address they gave me might not even exist. Turns out the actual company running things is called Amara London.
Jennifer T.Oct 26, 2025
Here's something important to know before ordering Gottex swimwear: if you need to send it back because it's not the right fit, be prepared to pay an extra £20 in return shipping fees since they exclusively use DHL for returns.
Marcus P.Apr 16, 2025
Despite what their shipping terms claim, there are actually customs charges if you're ordering from within the EU. Their policy states 'please be aware that import duties and taxes may apply upon receipt of orders shipped outside of the european union,' but this doesn't match what actually happens.
Gottex Review FAQ
How is Gottex rated on RetailCoupons.com?
Gottex is rated 1.0 out of 5 based on 3 customer reviews. Currently, all available reviews are one-star ratings, indicating significant customer dissatisfaction.
What are the main complaints shoppers have about Gottex?
The primary issues cited by reviewers include unexpected return shipping costs (such as £20 DHL fees), requirements to ship returns to China at customer expense, policy discrepancies regarding customs charges for EU orders, and confusion caused by the company operating under multiple business names.
What are the return shipping costs at Gottex?
According to reviewer reports, Gottex charges approximately £20 in return shipping fees and exclusively uses DHL for returns. Additionally, customers report being required to pay for shipping returns to an address in China, which can result in substantial costs depending on location.
Do Gottex return policies match what customers actually experience?
Based on available reviews, there are significant discrepancies between stated policies and actual customer experience. Shoppers report that while Gottex claims returns are handled without issue, hidden costs and unexpected customs charges contradict this claim.
Do shoppers recommend ordering from Gottex?
Current reviews on RetailCoupons.com do not recommend Gottex, with all reviewers giving one-star ratings and advising potential customers to avoid the company due to return shipping costs, policy inconsistencies, and overall negative experiences.