gusto.com Reviews
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2.4 / 5
Average user rating
2390
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for gusto.com.
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gusto.com Reviews
Read real experiences from customers of gusto.com.
Brands may not incentivize or pay to hide reviews.
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Steve DePeare
March 28, 2026
Food week
We were a customer to Gousto last year we had around 60 different menus. Then I stopped and decided we needed a change so I tried a lot of the different companies doing different bits but the same and I found that they just didn’t compare with Gousto, they have all such lovely flavours and the whole house loves them. When I go shopping I probably spend between £150-£200 a week as costs have increased. But even when not on a discount with Gousto the cost is around £70 a week which is great. Thanks Gousto and if you want to send me any discount codes feel free to, lol.
C&N Automotive Center
March 27, 2026
Avoid at all costs this payroll company
Avoid at all costs this payroll service. They utilize AI support and offshore call centers. You'll be dealing with people that need to follow a script that are unwilling to let you just talk to someone to resolve an issue we had two payrolls that were processed that the employee never received. But they took the money. We have the deductions from the corporate accounts showing that they took the money.. we also have video and audio of the office manager processing the time cards manually into their website on time and correctly. But they've thrown up roadblock saying that our corporate representative was not verifiable. And we're unwilling to talk to us they've taken money that they have never dispense to the employee the company will have to absorb the cost of this and pay the employees. And then pursue Gusto through the courts now through some legal investigation part of how they're getting away with this is there an offshore company so getting them into a US court system is going to be difficult. Will continue investigate this as a fraudulent crime
Tom Heskin
March 24, 2026
WORST customer service imaginable
Gusto does not know a thing about customer support. WHENEVER you call them, they ask you a series of questions before you are allowed to talk to them. They actually ask, what is the speed your bank deposits checks, REALLY? WTF. Who knows the spped of their deposits.When you do get ahold of them, they NEVER call you back.
Sophon Meas
March 24, 2026
Stuck in a Nightmare with Gusto
I am in a nightmare scenario with Gusto. They have messed up two W2-C corrections attempts. Refuse to take responsibilities or even provide call backs. They just keep kicking down the road to the next person each time. Takes weeks to get support on this matter which still isn't resolved. I finally had to hire a local tax firm to look at all the mess and havoc they have caused my employees, my business, and to my mental/physical health dealing with stress, anxiety, and lack of sleep. Because they are not providing high level support. Every time I call, it is a different person each time and sometimes their English is lacking. Their high level support team can only be contacted through an email case. Which can take weeks for them to replay. Now that they messed up payroll, their accounting system is automatically charging me another $5,428.40 and an additional $9K in form 940/941 according to my local accountant. And now they have blocked my access to issue payroll because of their own errors. This is such a horrible nightmare and it doesn't seem to end because of Gusto's poor level of service and lack of experienced support agents in actual accounting.
THod
March 23, 2026
Mixed feelings Onboarding is a nightmare
Mixed feelings running a simple payroll is quick and fairly easy. About 1/2 my customer service chats have been helpful, but the other 1/2, not so much. Some of them can be a little snarky and condescending. BUT onboarding a new employee is a nightmare. Even though we have them complete I9, W4 etc their system requires them to "e-sign" everything again. There is a way to upload the EE's documents, but the system still doesn't recognize it has being completed. Same with harassment prevention training, there's no way to override the system w/o having to call or "chat" with customer service. Start dates... the "system" knows your payroll is a certain period of days, however you have to have an employees start date be the 1st day of the pay period not the ACTUAL day they started or the employee doesn't show up in payroll. Dumb dumb dumb. Their "AI" isn't so "I"
N O
March 21, 2026
HORRIBLE!
HORRIBLE!! They have our W-2s so messed up. The accounting firm we use uses Gusto for payroll and it’s a mess! It’s been almost 2 months and they can’t straighten out our W-2s. I do NOT recommend them at all!
Precise Auto Repair MD
March 20, 2026
Fantastic company to work with!
Fantastic company to work with!
Sean Dollwet
March 17, 2026
Account hacked - Gusto offered no support
Out of no where, I got an email saying the admin of my Gusto account changed to a random company that I did not recognize. I log in and see the change reflect my account with emails of people I don't know showing as "Admin". Clearly, my account got hacked. I immediately contacted Gusto, and after 3 separate emails and WEEKS of trying to get a hold of them, I have still not heard back from them. Their support is absolutely horrible, incredibly hard to reach, and it seems their account is not even secure.
K-La Martin
March 16, 2026
Very simple and easy to use
Very simple and easy to use. Keeps payroll at a reasonable price, and I was able to eliminate paying an accountant.
Cam Koll
March 13, 2026
I cancelled Gusto on Feb 2 but was…
I cancelled Gusto on Feb 2 but was still charged the full February fee on March 4. The invoice shows February service even though the account was cancelled at the start of the month. Billing was not prorated and the charge matched previous full months. This was not clearly communicated during cancellation.
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