Gusto Coupons & Promo Codes

Gusto's support is basically nonexistent. Their phone line doesn't work - good luck finding the number, and even if you do, nobody picks up. You'll get fancy emails that don't actually fix anything. It's clear they don't care about their customers or whether your employees get paid when they should. They're not delivering on their promises. Hands down the worst HR software I've encountered. One more thing: they did respond to my complaint pretty fast, but it was all fluff with zero actual meaning. No real effort to solve or improve a single thing.

The customer support here is about as bad as it gets. Every single time you call, they put you through this whole questioning process before they'll even talk to you. They actually want to know things like how fast your bank processes check deposits, which is ridiculous. Who remembers that stuff? And when you finally do connect with someone, they never call you back.

I really wanted this to work out, but the support experience killed it for me. When something significant went wrong with the service, I couldn't get a straightforward answer or even a real action plan to fix it. Over and over, support would say things like there's no action needed or that they'd pass it along, but nothing ever actually got resolved. They also preferred to push everything to phone calls instead of giving clear written feedback. If you're running a business and need trustworthy support when things break, this isn't your answer.

Thought Gusto could work for us, but the customer support let us down when it mattered most. When a serious problem came up during our use, I couldn't get clear answers or a real plan to resolve it. The support team kept telling me things were forwarded or that nothing needed to be done, but progress just wasn't happening. They also kept insisting we handle everything over the phone instead of giving us documented responses we could reference. As a business owner who needs dependable support when issues arise, this service wasn't reliable enough.

I regret not checking these reviews first before signing on. The common theme you see here is completely accurate. The software itself isn't bad. The problem is how they handle customer support. They completely dropped the ball when they could have easily fixed it properly. Instead of solving it, they gave us a temporary pricing discount and said we'd have to call back every quarter to see if they'd extend it. That's not happening. I'm leaving this platform.

Wish I'd read the reviews here before getting signed up with Gusto. The feedback people are leaving really hits the mark. The actual software works fine. The real problem is their support team. They were incredibly unhelpful when they had a chance to do the right thing. Instead of fixing the problem on their end, they threw a small temporary discount at us and told us we'd need to call back every few months to ask about extending it. Absolutely not. I'm switching to something else very soon.

I brought Gusto on to manage my small business payroll setup. Once I got through their deductions setup, I ended up with a big tax bill for unpaid withholdings. That's exactly why you hire a payroll company. Later that year, I got more notices from the IRS about missing amounts because they messed up filing forms 940 and 1120. The support team is unavailable, unhelpful, and completely apathetic about fixing it.

I relied on Gusto to manage my small business payroll. After I finished their setup process for tax withholding, I got hit with a substantial tax bill for amounts that weren't taken out. That's literally the whole reason to use a payroll service in the first place. Then a year down the road, the IRS sent notices about taxes owed because of mistakes they made with the 940 and 1120 forms. Their support is basically unavailable, unhelpful, and completely indifferent to the problem.

They failed to apply the promotional offer that was supposed to be included. We had to resend them the offer email they blasted out to their entire customer base. Our initial charge was the normal full price and then they added $21 for expedited processing even though we always turn in payroll a week before it's needed. Don't call them looking for answers because they can't help, they'll just write down notes. I spent 40 minutes on hold with zero help. I manage payroll on my own in less time without the frustration. Terrible service overall.

They never honored the promotion they sent out to us. We had to send back the email offer that's been blasted out to everyone. Our very first invoice charged the full price plus an extra $21 for expedited paychecks even though we submit our payroll a full week early. Don't bother calling them because they can't actually answer questions, they just take notes. Wasted 40 minutes on a call with nothing to show for it. I can handle payroll for my small team in 10 minutes without any of this headache. This service is awful.

Skip this service. I keep having to fix their mistakes.

We chose this company to handle payment processing, but a major payment got held up and we got multiple contradicting explanations that weren't accurate. This was also a payout to an owner. When your payment processor delays things and gives you wrong or vague answers until you have to spend two days pushing back and escalating, that's a real problem. Just be aware of these risks.

Everything about Gusto has been smooth sailing, from getting started on the platform to bringing team members onboard to running payroll. I switched over from Paychex, which was a total disaster, and I'm so glad I made the move. Gusto makes handling it all yourself super manageable with their helpful AI chat feature. Plus when something stumps you, their support people are quick and really professional.

The team was fantastic when I needed help sorting out my benefits situation.

The platform is so intuitive to work with and the representatives I've dealt with have been nothing but helpful.