gymboree.com Reviews
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2.7 / 5
Average user rating
59
Total reviews
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gymboree.com Reviews
Read real experiences from customers of gymboree.com.
Brands may not incentivize or pay to hide reviews.
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Lisa
October 22, 2025
Just wanted to let you know that your quality clothing protected my son
Just wanted to let you know that because of the quality of your clothing, my son was spared a very deep laceration. He somehow kicked a glass milk bottle while chasing our dog on New Year’s Eve, causing the bottle thrown crack and leading to a laceration on his leg. Because the sweat pants he wore were so thick it protected his leg from further injury. Thank you for making a product with integrity and quality. I am now getting this clothing for my new grandson. Keep on with your well made clothing. Thank you again
Robin Hryn
May 30, 2025
Bad return policies
All I can say is be sure of your sizes because you'll have to pay all the return shipping cost if things don't fit! And especially if you don't have a store near your house to do the exchanges in person personally I don't think that's worth it I just rather shop at Amazon bad customer service if you have to pay for a return
Mary Prescott
December 23, 2024
Don’t bother
Please do yourself a favor and do not order from this company , I placed an order December 7th …On December 14th the tracking number w my order says awaiting carrier pick up …I have called several times, once your on hold for 15 minutes the rep is from India and very hard to understand …the status on my order on December 23 is still awaiting carrier pick up but they will not refund me until the 27th in which time I have to call back wait on hold and ask again for the refundWhat a joke !,,,
Goo gle
November 20, 2024
Canceled an item on my order then…
Canceled an item on my order then jacked up the cost of the item on top of that and I had used a 30% coupon and the item isnt enough for free shipping and the store is about 45 min drive from my house. So what I paid 13$ for is now 30ish dollars plus the cost of shippingOh and everytime I called I got someone with a horrible phone connection and thick indian accent and barely comprehending what im saying.
Patti Taglioli
June 22, 2024
Quality
I have bought from Gymboree for my daughters and now grandchildren for over 35 years. This was by far my favorite kid clothing store. A few years ago when gymboree closed many of their stores I couldnt shop in store or order online. When online ordering became available i did order, but I would have liked to seen the product. The quality in the clothing has decreased as well as options. I can no longer order shorts with a zipper, all are elastic waisted. This year the red, white and blue boy shirt line are the same as last year and selling as a new line. Very disappointed and will no longer purchase from this store.
Barbara+F
April 3, 2024
Order Not Received in Timely Manner
placed an order for my granddaughter, March 21, 2024, and information online said the order would arrive by March 27th. The order was for the “Baby Girls Gingham Embroidered Bunny Dress,” which was expected before Easter. I tracked the order, but there was never a delivery date until March 30th, and the tracking delivery date was April 4th. However, Gymboree emails were continually sent to me regarding ordering the bunny dress for Easter. A complete nightmare!
Monica Vargas
July 12, 2023
Lost order for store picked up
I placed an online order and was very happy with the sale prices, and have the order delivery to the closest store to fin out looking online that the store was permanently closed. Then I called their sister store Children Place and they asked me for my order number, and proceed to locate my order and I immediately get a response that my package was lost, and they will issue me a refund. I haven't received any refund or an email of the cancelation of my order due the package being lost, neither my money yet. Neither tobsay I bought her summer clothes and swimsuits for a family vacation and bow we are without the clothes neither the money to go buy new ones. Gymboree sucks!!! The customer service at Children Place were very helpful and contacted me twice to let me know that the box arrived but my order was not on it!
Dawna Garrett
May 24, 2023
I absolutely love Gymboree designs and…
I absolutely love Gymboree designs and fashions, I had three boys. My older two slwsys interchanged with there matching but different sets. My youngest boy always wore to match. Down to their socks shoes and jackets. I lived their summer swim cillecyions. Durable clothes.
Ana Paula Piovezan Fugolin
November 8, 2022
It was my worst experience with a…
It was my worst experience with a costumer service! I placed an online order and never got the package. I contacted the carrier and they asked me to contact the store. In the costumer service, they told me that nothing can be done and to get a refund I need to open a dispute through my bank.
sherrie
September 21, 2022
Absolutely worst customer service and…
Absolutely worst customer service and worse online ordering experience I’ve ever had. Placed a $200 order. Typed my billing address in and some how the company shipped my order to an address I haven’t lived at in 8 years (must’ve been stored by them in their site). No big deal I thought I will call and inform them immediately. Well most companies could simply cancel the order and re ship, but nope not here. They said for me to contact UPS. I did… long story short couldn’t be helped and now my order has been delivered to someone I don’t know. I can’t seem to get a response from Gymboree… Never had such a poor experience. I do not recommend them. And I will tell everyone do not order anything from them.
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