halocollar.com Reviews
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4.2 / 5
Average user rating
1561
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for halocollar.com.
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halocollar.com Reviews
Read real experiences from customers of halocollar.com.
Brands may not incentivize or pay to hide reviews.
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Travis
April 4, 2026
Time between collar swaps is not ideal.
The satellite collar is great. The only thing that seems to work with my dog. However he continues to test the fence and knows when the collar doesn’t work. I don’t like how you disable the collar, then the dog is unprotected for three days until the new collar arrives.
Bryan canfield
April 3, 2026
Could not be more disatified with my purchase
Could not be more disatified with my halo experience. After just 4 months of having the halo 5 collar I started having batter life issues. I contacted the customer service team and they ran a on the collar and found that the battery was dying much faster than it should and that I can get a replacement but would have to go 5 days with out a collar for my dog.I made a very reasonable request of being able to keep my dogs collar active while I wait for a replacement to arrive. I did not pay around $2k including subscription to have these collars to have issues with in 4 months. Being told that they can not keep it active for "safety reasons" is a load of crap, not even management would work with me on making sure my dog is truly safe. So you guys would rather let my dog continue having issues or go with out a collar for a week while I wait for a new one to come?!?! How is either of those options "safer" for my dog?!On top of that the gps accuracy is complete garbage and is constantly setting off the collars when they are still in the border. And also the allen head screws and the tips are constantly coming loose. One of the allen head screws is lost forever now. I could not regret buying these cheap quality collars more, and of course I'm out side of the return window otherwise I would return it and go with a different brand.
Thomas Flynn
April 2, 2026
Terrible customer service
Terrible customer service, good luck getting answers. The collar design is bulky and the app is not nearly as user friendly or beneficial as they say. I won’t be spending another dime with them
Jill Arnold
March 26, 2026
I purchased Halo collar 5 on March 22nd…
I purchased Halo collar 5 on March 22nd for $524. On March 24th it went on sale for $445. I called requesting reimbursement or credit since it had only been 2 days. They refused. I asked for manager. They called me back still refused. They said I could return the one I purchased for $25 and reorder. This company has terrible customer service.
Kayla Gilkey
March 25, 2026
These collars have changed my life with…
These collars have changed my life with my dogs, they picked up on how these work so quickly. Overall I am happy with my purchase, my two issues are; 1. If you have buildings are your property, the GPS will not stay accurate, the collars often go off when my pups are inside the house and considered "safe". not sure why they randomly do that, but it seems to confuse my pups. I just make sure I turn off the fences manually as soon as they enter the door. 2. The collars do not come with a charging block, not a huge deal since most people have charging blocks already (I did not), but for over $500.00 plus the monthly fees, I would think they would include a $10.00 charging block in the package. The app is confusing until you get the hang of it, you can not walk out a fence guidline like they make it seem, you have to map out the fence with the pins on the app, which can be frustrating. Overall a great buy, but does have some bugs that need worked out within the GPS system.
Logan
March 18, 2026
Good product, could use more features
Good options for encuragements and preventions. Should add a option to add your own voice and words for the dog. Should also allow changing the times between the encouragement and prevention events. They seem too constant, if the collar is moving back towards the fence it constantly does encouragement whistles, which is probably just as annoying to the dog as a preventive buzz.
Dixie Gilmore
March 9, 2026
Clearly read return policy!!
Clearly read return policy!!! This is on me but to be fair, they could make the non-free return policy more apparent. The collar was way too bulky on my 20lb dog so I returned. I paid shipping and a return fee worth about $50. I wish I had been more vigilant of that.
Marsene Boldt
March 3, 2026
It is inconceivable to me that you can…
It is inconceivable to me that you can spend close to $600 on a dog collar that does not include the charging brick. This is a very cheap and inconvenient oversight. If they need to be charged then they should have the charging brick.
Nancy Paquette
March 1, 2026
Neither Collar, nor Correction is Strong Enough
The collar works for the most part, but it has two large flaws, One is that the collar itself is fragile, lasting less than a year before falling apart and becoming unusable. The plastic cracks, the charging port loosens, and the signal port loses it's cover somehow, so that water gets in and kills it. This happened with two different collars. But the worst flaw is that the static correction is not strong enough for a strong dog. My dog just runs through the fence and goes on merry adventures. I can correct him multiple times, but he'll only come back when he feels like it. The collar might work for a more sensitive dog, but my dog is clearly willing to pay the price of a few mild shocks to go where he wants.
Thelma Klassen
February 23, 2026
Unreliable
Unreliable. We have had the halo collar for a bit over a year. When it works from the companies end and the wifi is functioning then its a good collar. The biggest drawback is how often thy shut down the collar then send us an email saying we need to fill out a warranty form, and then sometime in the next few weeks we get a new collar. My problem is that we have an outdoor dog, and when the collar gets turned off we have to either tie up the dog, or keep getting him from the neighbors. Also one time the dog kept getting shocks from the collar the whole time, we didnt know what was up with the dog, but obviously he was very miserable due to the constant shocks. So its the unreliability that would make me suggest to try a different collar. I realize that things can sometimes break, but I would think that as soon as they get a notification that there is an error on their end, they should send out a collar ASAP and also refund that month's subscription fees where the collar wasnt working. Then it would seem more taken care of. But at this point I would not recommend it.
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