harley-davidson.com Reviews
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2.2 / 5
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harley-davidson.com Reviews
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TAT MAN
February 4, 2026
Harley-Davidson does not care about their customers no matter how loyal or how long you been with them
I love the brand but the company has a lot to work onI have bought four bikes from Harley never missed a payment always on time even during covid I didn't take their offer of the deferring payments Today I called to see if I could defer a payment for one month due to weather conditions affecting work after a 15 minute hold I was told I cannot because I recently traded in and got a new one number four and I have to have nine consecutive payments But realize I have been making payments since 2012 even asked if we could go to hardship way she told me I qualify for everything except I need two more payments to qualify for putting off one month are you kidding me again this is my fourth bike been making payments since 2012 it's just Blows me away how this company will not work with you when you've been a loyal customer and a reliable customerSo just keep in mind when you go to the dealer and you hand you that paperwork this is the company you're going to have to deal with for the next few years they don't give two s**** you can also go to an off dealer get a new used bike probably a little cheaper and go through a different Finance Company just beware stay away from Harley-Davidson financial they don't care about their customers there's nothing biker about them
Claudio Festa
January 31, 2026
I purchased a speedometer sold as NEW…
I purchased a speedometer sold as NEW from Peterson Harley-Davidson North (Miami), but received a USED unit.The speedometer was already paired with another motorcycle, does not accept my VIN, displays “VIN ERR,” and shows about 3,900 miles of prior use. This made the product completely unusable.A professional Harley-Davidson mechanic confirmed the issue is not installation-related — the unit had clearly been previously activated.I paid full price for a new product and received a used one. The dealership’s attempted solution did not resolve the problem, and I am still without the product I paid for.Very disappointing experience. I am now escalating this issue to Harley-Davidson corporate and consumer protection channels.Selling used products as new is unacceptable and misleading.
William Christoffel
January 28, 2026
Stay away from Harley better options
I have bought my last Harley and will selling everything HD. I bought a 2025 Road glide CVO. In September road till the beginning of November and put into storage. Got it out of storage and took to a what thought to be a good dealer. To get a thousand mile service before I went to Bike Week in Daytona. When I got to the dealer the bike wouldn’t start, turns out they think it’s a bad BCM. And it’s not covered under warranty 750 miles and 6 months old. $50,000 bike and HD wants to ruin a relationship over $800. Bad management!!
Alonda Guillory
January 27, 2026
HD doesn’t value their customers!
Warning! This thing needs a no star button! I’m back with another review! Oh noooo! Do not buy from Harley Davidson! I have been a customer for years. Paid every penny on time accept for when I had surgery. I was late 3 times in 4 years. So I would never be late again I paid over 10,000.00 and paid it off in full. I called today and asked if they would remove the 3 late payments because my bike is paid in full and they said no. They don’t value me as a customer. I paid diligently but they don’t care about their customers who worked hard to make them who they are. How much would it have hurt them to remove 3 late payment inquiries from my credit? I wasn’t asking for anything they had to pay for. Go somewhere else, or big company will crush you too.
Viktor Voronov
January 14, 2026
Con, Scam or just the poorest in customer relations and care!
So my wife bought £250 worth of HD apparel for my Xmas. That’s 2 shirts by the way.She bought them online late Nov as to not disappoint me for Xmas. Both large in size one fit one didn’t. We went to Harley Davidson Guildford to exchange it who basically told us to jog on as they don’t swap apparel. They to be told that they won’t exchange online as we should’ve read the returns policy before buying from them! Now having spent around 300k on bikes over the years and adoring the brand, this experience has left a sour taste in our mouths.Harley Davidson you need to do better! This is the poorest in customer service, both instore and online. You need to do better!
chaosheaven
January 2, 2026
Marketing Content Resource Misallocation
Amazon made me watch an ad for these motorcycles, and I hate ads. So I'm writing this review. Please don't put ads in my Amazon shows. I'm trying to watch Silent Hill: Revelations with my wife. Thank you.
Chuck Clayson
December 29, 2025
22,000 is all I got out of a brand new Harley davidson
My brand new Harley Davidson motorcycle I paid for full upgrades ran 22,000 and blew up! It's my only transportation. I'm getting a full "run around" by everyone I talk to about it. It took it back to the dealer for repairs. They did nothing to resolve the engine noise. They told me it's supposed to sound like that. They told me it's supposed to have a really bad ticking noise. I rode the bike. It blew up. Harley Davidson is not going to fix it because it was a short time out of warranty. I took it to them while it was still under warranty and that's when they said it's supposed to sound like that. Furthermore... I've had everything done to my bike at the dealership, Daytona Harley Davidson. They put a rear tire on my bike. The chain guard fell off. They put an air filter on my bike. It fell off. They aligned my bike and it rides crooked. Basically Harley Davidson is telling me to buy a new bike. I bought this bike because I truly trusted and believed in Harley Davidson. I spent over $30,000 to be able to ride 22,000. The bike is JUNK!
Sam Majdalawieh
December 28, 2025
I have a three Harley Davidson I’m a…
I have a three Harley Davidson I’m a big fan of Harley Davidson but lately the customer went to zero I have a 2024. Fatboy has a 200 miles not even the battery one. I kept the Harley Davidson do you wanna help me the dealer I bought the bike from they closed down the nearest dealers. They’re like 20 miles away from me. Do you wanna help me out very disappointed holiday Davidson very disappointed that’s why you deserve zero and if you look at your reviews is zeros.
Ashutosh Sharma
November 24, 2025
HD leaves you in a lurch
Have had a very disappointing experience with HD bought a used 2022 used Pan America fromHD dealer in NewMarket. UK had 1574 miles on the meter was advertised on Autotrader have done barely 150 miles and it was picked up on Tuesday last week as something ‘big and serious’ has happened to the engine , the bike almost got me killed as it stalled for no reason on a dual carriage way ,I only use it commute from home to Northampton rail station 6 miles away ,the experience has left me shaken and have completely lost confidence in HD products I am 53 years old and have been riding big bore bikes for 21 years now my last one before I stupidly decided to go in for HD was a BMW it’s been a week and have had no contact from HD is this normal practice ?
John Oddo
October 6, 2025
Would have given 0 stars
Would have given 0 stars. Customer Service is the worst online. First of all speak English so we can understand what you’re saying. Second of all I ordered something two days shipping and never received it and keep getting the same answer every time I call. They tell me they will forward it to the management team. They like to take your money, but won’t do anything for you when you don’t receive the item you ordered. Never again will I order from Harley Davidson. Your customer service sucks.
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