harryanddavid.com Reviews
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1.2 / 5
Average user rating
1395
Total reviews
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harryanddavid.com Reviews
Read real experiences from customers of harryanddavid.com.
Brands may not incentivize or pay to hide reviews.
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Xmas Gift Giver
March 28, 2026
Ripoff
I ordered there most expensive food basket, and tossed in a Raspberry desert. I also ordered a card. Instead of delivering both at the same time, they delivered each separately, plus HD made two cards, exactly the same, and charged me for two cards. These people don't know what they're doing and I will never use HD again, nor should you.
customer David Verner
March 26, 2026
Outstanding Customer Service
I received 5-star customer service from Melissa, who took my order, Toni, who greatly helped to expedite it and kept in touch with me, and Brian( from Oregon) who was also most helpful and cordial. They are among the many reasons that I love Harry and David's. They value me and connect well with me, the customer. They made this past experience a most positive one and I am truly grateful to them! Melissa, Toni, and Brian are awesome on steroids!!
Irene Afarian
March 18, 2026
bad pears
i received a gift from my sister. the packaged stuff was good, the pears were bad. lets put it this way, i would not have picked them in a store. they looked like they were picked out of a garbage can. black marks and soft. when i cut one, the inside was brown ….when i wrote a comment on their facebook Ad. they will not show it. they were garbage. they sent another box of pears and they were just as bad. i believe the Harry & David company were sold to 1-800-flowers. another company that is not very good. BUYER BEWARE.
Laura Drury
March 14, 2026
I have been a loyal customer of Harry &…
I have been a loyal customer of Harry & David for years, sending beautiful & delicious gifts to family, friends and colleagues with rave reviews. Recently I sent my 82 yr old brother a gift basket for which I payed extra to make certain that Harry & David delivered his gift basket on time . My original date of delivery, May 6, to my brother came & went ,my package wasn’t delivered. I set another later delivery date , May 13, with Harry & David & again no package arrived . Harry & David offered to reimburse me for a lower amount (23 percent)for the gift basket I had placed on my credit card. Harry & David wanted to schedule a third delivery date. And I was referred to the loyalty department. This whole debacle took more than 5 hours with long waits as I was shuffled between multiple agent having to repeat the entire story with no resolution. I cancelled my order.I gave up and contacted my credit card company & and the refund is in process. My review is unfortunately one of many dissatisfied customers. I am no longer a Harry & David customer
KiminWisconsin
March 9, 2026
Horrible experience
Horrible experience. Not only do the orders not arrive on time, but it’s not because of shipping delays - it’s because they never even shipped it out anywhere close to the promised delivery date. We paid for two day air delivery and the package never showed up for my mother in laws birthday. When we called we were shocked that it hadn’t even shipped yet! By the time it arrived, she had already left on vacation for 3 weeks. Her birthday gift then sat on her porch for three weeks! My husband called H&D and they promised to send another $200 gift basket to arrive when my mother in law is back from vacation. That date has come and gone and still nothing!So my husband spent an hour on chat with their reps today who literally couldn’t even find the order in the system. My husband said to them, how can you not see the order when I’m looking at it in my account right here on my screen? Their response to that was that they’ve been having numerous problems with their ordering platform. During this chat he was disconnected and had to reach out yet again and start from the beginning with yet another rep. What a nightmare. We now have another promised delivery date a week and half from the date I’m writing this review. Do yourself a favor. Do not order from this company. They can’t adhere to promised delivery dates, they can’t find your order in the system, you’ll end up speaking with some phone rep who is stationed somewhere in India. We will never use this company again and if we don’t receive the next order we are going straight to our credit card company and the better business bureau for reimbursement of expedited shipping fees and broken promises on delivery dates.
MzLou
March 6, 2026
I got a shipment of pears that were old…
I got a shipment of pears that were old and rotting. They were FedEx to me and should have been in more edible condition. These are for the trash.
Joseph Russo
March 5, 2026
Ordered a 100.00 cheese platter for a…
Ordered a 100.00 cheese platter for a birthday came warm and soggy Terrible look NOTHING like the picture Very embarrassing DO NOT WASTE YOUR MONEY HERE !!!
customer
February 26, 2026
I received a pear boxed gift set and…
I received a pear boxed gift set and all the pears were blackened and bruised. A couple also had holes in them, most likely from fingers. Disgusted!
Me
February 12, 2026
They suck
They suck Plain and simple
Linda pinson
February 8, 2026
It took 2 months for my delivery to get…
It took 2 months for my delivery to get here. My sister in law had to order it 3 times. The 1st one was supposed to get here December 7 ,2025. I got it February 7,2026. All of the pears were rotten and the apples are not far behind. Every time we called they lied and said it was on it's way but wouldn't give us a tracking number. When we went to tracking on their website, there was nothing there. All of their customer service people are foreign, which means they are out sourcing to another country. I would not suggest ordering from them ever.
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