Harry & David Coupons & Promo Codes

I wanted to get my sister something really nice for her birthday, so I ordered an expensive gift basket. The shipping cost was high, but I thought it was worth it for a quality gift. The day before her birthday it still hadn't shipped. I called customer service multiple times and they said there was nothing they could do. The basket finally arrived several days after her birthday. I was really let down.

I got amazing customer service from multiple people on their team. Melissa helped me place my order, Toni did a fantastic job getting it expedited quickly and kept me updated throughout, and Brian from their Oregon location was super helpful and friendly. These folks are a big reason why I love shopping with them. They genuinely care about their customers and treated me great. They made my whole experience wonderful and I'm really thankful for them. These three are top-notch.

When I opened my pear gift set, I was really upset. Almost every pear had blackened spots and bruises all over them. Several of them even had holes in them, which looked like they'd been poked with fingers. I was completely disgusted by the condition.

This will be my first and only time ordering from them. The prices were way too high, but I fell for their marketing email. I needed to order by phone because the item I wanted disappeared from their website. When I placed the order, I just asked if it was possible to get a larger piece of brisket instead of a smaller one, since the weights varied so much. The rep said she'd pass along the request but couldn't guarantee it would be honored. Surprise, I got the smallest size they had, and the price per pound was outrageous. Apparently nobody in their order fulfillment cares about what customers want. I'll never order again. I can get way better quality meat from my local butcher, prepared exactly how I want it, for a fraction of what I paid here. I'm mostly mad at myself for falling for this.

I ordered on December 23rd for next-day delivery on the 24th and paid an extra $43 for expedited shipping. It didn't show up until January 6th. I kept getting told it was on its way and would arrive soon, but that never happened. Eventually I got them to send it to a FedEx location for pickup, but nobody picked it up there either. When it finally arrived on January 6th, they did refund the express shipping charge. Looking back at my order history, I realized this was actually the second time I've had a terrible experience with them like this.

Don't rely on this company with your gifts. I've spent thousands with them over many years, but this year was a total failure. I ordered a gift weeks ahead of time with their guarantee that it would arrive before Christmas Eve. When I followed up weeks later and found out it never got delivered, I reached out for help. They offered zero compensation for not delivering on their guaranteed promise. They couldn't even remake the same gift. All they would do is give me my money back and nothing more. I asked if I could talk to someone with more authority to make things right, but they said no, that a refund was the only option, take it or leave it. My friend never got their gift because of their failure, and I only found out because I checked with them. This company's guarantee is meaningless. They don't actually deliver what they promise. I'm really let down by how they handled this and their whole customer service approach.

Their customer service basically doesn't exist. They made mistake after mistake with our corporate order. Out of 38 orders we placed, they got the shipping address wrong for 37 of them. We made it really easy by giving them a spreadsheet with all the correct addresses, and they still messed up almost everything. When we caught the error, they refused to take responsibility. Instead they just kept passing the blame around to different departments and never actually fixed anything. Our emails kept getting ignored and we had to follow up multiple times. This was supposed to be our annual holiday gifts for high-value clients and it turned into a nightmare. We ended up having to use a different company to send the gifts, which cost us way more money. We never got any refund from them for the messed up orders. We won't be using them ever again.

I couldn't get the website to load for an order, so I called customer service. The rep took my order for an important client, and I carefully spelled out my name letter by letter so it would be correct. I asked about adding a holiday card but he said he couldn't help with that, so I had him just put 'Happy Holidays' and my name on it. After hanging up, I checked online and found my name was spelled completely wrong on both first and last name, and the card said 'Holyday' instead of 'Holidays'. I called back to fix it, but the whole process ended up taking over 50 minutes for one simple basket without even getting a card. The employee seemed really incompetent and shouldn't have been handling customer calls. This is absolutely the first and last time I'll order from them. I never even found out if the basket looked decent. I'm completely done with this company.

This is my second order from them, and both times the fruit arrived already completely spoiled. I'm not talking slightly off or maybe salvageable. I'm talking full mold growth like a science experiment. I have to ask, who thought shipping fruit across the country was a good business idea? What I got looked less like a gift basket and more like something from a biology class. Reporting the problem was its own nightmare. I waited on hold for 30 minutes, then tried their chat twice. Both times it was slow as molasses like they were reading from a script. And of course it starts with an AI collecting your info just so you can repeat everything to an overseas agent. After all this, I'm not surprised they have such low ratings. Rotten fruit, frustrating service, and a process designed to wear you down until you give up.

I've been ordering from them since I started my business in 2020 and was usually happy with what they offered. But this year was a complete disaster. I bought gifts for my employees and clients like I do annually, and I paid extra for guaranteed Christmas delivery. Almost all of my orders arrived after Christmas, with some not showing up until December 29th. It's embarrassing as a business owner. When I contacted them, they just offered to refund the $6 per item for the guaranteed delivery. That doesn't get my gifts there on time or make things right. I wouldn't recommend using them for time-sensitive gifts because they'll say whatever it takes to get your order and then shrug when delivery doesn't happen as promised.

I placed two orders both guaranteed to arrive on Christmas Eve, but on that day I got calls saying the items were out of stock with no alternatives or new delivery date given. After calling customer service, I picked different items promising delivery on the 27th. Then on the 26th they called again to say those were out of stock too and my order wouldn't arrive until January 6th. This kind of poor planning and lack of communication is unacceptable. A gift arriving two weeks late defeats the whole purpose and is embarrassing. I've lost confidence in their ability to fulfill orders and won't be shopping with them again.

I placed an order on the 18th that was supposed to arrive on the 24th. My gift never showed up on time. There were repeated delays and the service was just horrible. I would never recommend this company to anyone thinking about ordering.

The snacks I received were really not good quality. It turned out to be a big waste of money.

I ordered something to arrive on December 24th specifically because of their promised delivery date. I just got an email saying it won't show up until after Christmas. When I called, I got three people who couldn't understand what I was saying and none of them could help. No wonder their ratings are so bad. Don't order from them.

This might be the worst customer service I've ever had. I ordered a charcuterie box and was told it would get here before Christmas. When I checked online later, they'd changed it to the 27th. That wasn't great but I could live with it. Then I got notified it wouldn't arrive until mid-January. I called and they wouldn't do anything to help. No apologies, nothing. The manager was awful. I cancelled the order and won't be buying from them again.