Hookah-Shisha.com sells hookah products, shisha tobacco, and related accessories for enthusiasts. This page aggregates verified customer reviews to help shoppers understand the site's reliability, product quality, and service quality before making a purchase.
Hookah-Shisha.com Reviews
1.8
5 reviews
What Shoppers Say About Hookah-Shisha.com
Created with AI, based on recent reviews
Hookah-Shisha.com receives severely polarized ratings, with 5 reviews averaging 1.8 out of 5. The single five-star review praises the flavor selection and staff quality, noting a positive in-store experience. However, the overwhelming majority of feedback centers on serious operational failures: four one-star reviews consistently report undelivered orders (one customer waited two months for a $220 purchase and another lost $350 with no hookah received), unresponsive or unhelpful customer service by phone and email, and a website that shoppers find difficult to navigate.
Customers emphasize that these are not minor inconveniences but fundamental problems that result in lost money and frustration. The pattern of complaints suggests systemic issues with order fulfillment and customer support responsiveness rather than isolated incidents. Shoppers explicitly warn others to avoid the site, particularly those making significant purchases or ordering from outside the US.
Customer Reviews (5)
Sorted by: Most recentTravis H.May 2, 2025
Had a fantastic experience with them! Definitely worth checking out. The selection of flavors is impressive and varied. The people working there are great too. We'll be back for sure!
Ryan C.Jan 1, 2025
This was by far the worst online shopping experience I've had. A friend recommended the site, so I decided to buy my first hookah there and go with something premium that would hold up over time. Turned out to be a total ripoff and I wouldn't suggest it to anyone, especially those buying from outside the US. I never got my hookah and lost $350, plus I had to deal with awful support. After waiting a full month without receiving it, I contacted customer service and waited another two weeks just to hear back. When they finally responded, they basically told me it was my problem for ordering to an international location. They made it clear there's a strict policy against returns for orders sent outside the country, which doesn't even make sense when the item never showed up in the first place. On top of everything, they told me to contact customs, which could end up costing me even more money.
Michael T.Dec 18, 2024
The site is tough to navigate. Customer support is really lacking when you run into any problems with your purchase. My recommendation is to buy somewhere else instead.
Alex M.Jul 3, 2024
Placed an order totaling $220 and was promised quick shipping, but here we are two months later with nothing. Still waiting on delivery. Would strongly advise staying away from this company if you value your money.
Hookah-Shisha.com Review FAQ
How is the 1.8 rating calculated?
The rating is the average of all verified customer reviews on file. With 5 reviews, the current average reflects 80 one-star ratings, 20 five-star ratings, and no ratings in between.
What do customers like about Hookah-Shisha.com?
The positive review mentions an impressive and varied flavor selection and friendly staff. However, this represents a small minority of feedback on the site.
What are the main complaints?
The most frequent complaints involve undelivered orders (with customers waiting weeks to months without receiving items despite paying significant amounts), unresponsive or unhelpful customer service through both phone and email, and a website that is difficult to navigate.
Do shoppers recommend Hookah-Shisha.com?
No. Most reviewers explicitly advise against using the site, particularly for high-value purchases, citing concerns about money being lost and orders never arriving.
How can I write a review for Hookah-Shisha.com on RetailCoupons.com?
If you have made a purchase from Hookah-Shisha.com, you can submit a review at RetailCoupons.com detailing your experience with product quality, shipping, pricing, and customer service. Verified purchase reviews help other shoppers make informed decisions.