houzz.com Reviews
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Join 17,697+ users reviewing Houzz. Read verified ratings and real customer experiences on houzz.com before you order.
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4.3 / 5
Average user rating
17697
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for houzz.com.
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houzz.com Reviews
Read real experiences from customers of houzz.com.
Brands may not incentivize or pay to hide reviews.
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Wendy Rudolph
January 27, 2026
High shipping costs to return misrepresented product
I bought 4 light fixtures that were stated to be "dark bronze". They were chocolate brown at best. It took several tries to reach Customer Service. When they finally responded, I was told I would have to pay to return the fixtures. So even though the description was inaccurate, I got to pay $138 in shipping costs to send them back. Needless to say I will never buy from Houzz again. Now reading the other reviews, I hope I don't have to deal with them again to get the credit for the returned lights.
Julie
January 25, 2026
Returns are impossible
Don’t buy anything from them unless you know you will keep it, they do not want you to return anything and the whole process is a hassle. The only way to make a return is to contact support, I emailed them three times and they only answered after I told them I was going to file a chargeback. They sent me a return label and I returned it the same day but then they never followed up or gave me a refund, so I ended up having to file a chargeback anyway.
Reanette Etzler
January 23, 2026
The worst customer service experience ever
I received a set of lights that I did not like. I reached out to do a return immediately after getting them. I did not hear back for 3 weeks. It was getting close to my 30 days so I sent them multiple emails with no response I sent them back return to sender. Then they told me that they could not find them even though I had documentation that they landed back in their facility. They kept asking for the tracking number I said it should be the same considering they were marked return to sender. Worst customer service ever I will never buy from them again.
Denise
January 21, 2026
don't waste your time ... horrible experience
I ordered on 12.16.2025 and was advised that the item would ship 12.26.2025 to 12.28.2025.No word as of 1.8.2026, so I reached out through Houzz's website. No response.No word as of 1.18.206, so I reached out again. No response.PayPal provided a contact phone number (no phone number anywhere on the Houzz website), and finally spoke to a representative who advised that they had not received any contact from me and that the cancellation had to be made within 2 days. Miraculously, after being put on hold, the representative sent an email to me, including my second contact 91.18.2025) and reiterating that I could not cancel. Further, a link to the 'cancellation policy' was attached. I clicked on the link - no cancellation policy anywhere. Contacted my bank to dispute.
Michael Keller
January 14, 2026
Avoid being ignored by houzz and shop elsewhere
I placed an order for an item, then recognized it was not the right one, ordered the right one, and submitted online request to houzz to cancel the original order. No response from houzz. It was only then that I read the abysmal reviews of houzz "customer service." So I immediately disputed the two charges made to houzz via credit card. Know what you are getting into with this company.
John
January 14, 2026
Need help? Expect to wait 30 days.
I had an issue with my order so I contacted Support the day after placing the order. Houzz got back to me over 30 days later. It doesn’t make sense to buy anything from Houzz. They’re just a middleman that redirect orders to whatever company sells what you’re buying. And gives you no way to contact those companies to resolve issues.
kim justice
January 12, 2026
DO NOT TRUST THIS COMPANY!!
DO NOT TRUST THIS COMPANY!!! Houzz is a dishonest company. I received a defective chair from Houzz and they refuse to replace the item. I have followed all policies for replacement of the defective chair and can not get any response from customer service.
Ron Calvo
January 9, 2026
Ray benderer and his company are…
Ray benderer and his company are criminals .he stole 7690 from me. Gave Mr estimate of 10k to do the job. Never did it.lied to.me wk after wk. Would not return my money had to take him to court and sue for max in july22. Won judgement against him , lied to judge said he would pay by Aug 22, 2025 . Hasn't paid me yet. I report him to BBB. Dutchess County consumer fraud. Building inspectors of highland and poughkeepsie. Completely stole thousands from me. Belongs in prison
Brian Hall
January 7, 2026
The system kept deleting my work
The system kept deleting my work. The tech support is very unresponsive. For 10 days I tried to get help. It seemed like a teenager was doing tech support and reading it off a script. So odd. I am going back to Jobtread. Huge and expensive mistake to use Houzz. It's not for those serious about construction.
GILLIAN DINNERSTEIN
January 6, 2026
This company has advertised its sale - it is a farce
This company has advertised its sale over Google and all over the internet - I placed an order - it was confirmed but I needed information on my products - the customer Service was totally ignorant of any product information - waste of time. Now the order is confirmed but apparently Houzz got the price wrong and advertised lower than the supplier was happy with and I have been hassled by Akari Lanterns who were less than cordial and trying to get more money to process or they will cancel the order - meanwhile I can’t connect with HOUZZ the supplier says they have many difficulties - then take it up with HOUZZ do not hassle the customer - they should thank me for alerting them to the error!I would not deal with either of these so called merchants again - In my business I stand behind my commitments even though it was to be an error to my detriment - customer satisfaction is greater positivity than a loss on the product! Steer clear if you don’t want to overpay and receive hassling messages every 2 minutes!
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