Icing is an accessories retailer offering jewelry, bags, and fashion items both online and at physical mall locations. This page aggregates customer ratings and reviews from RetailCoupons.com to help shoppers understand what to expect when shopping with Icing.
Icing Reviews
2.8
5 reviews
What Shoppers Say About Icing
Created with AI, based on recent reviews
Icing receives polarized reviews that reflect two very different customer experiences. Shoppers who had positive interactions praise fast delivery, good sale prices, correct order fulfillment, and friendly, professional staff at physical locations. However, a significant portion of reviewers report serious operational issues: orders that never arrive with frozen tracking information and no explanation, website glitches that resulted in unauthorized charges or gift card deductions, and unresponsive customer service that cannot be reached by phone.
Beyond logistics, some customers have raised concerns about inappropriate conduct by management staff and lack of accountability when issues are escalated. While positive reviewers indicate that in-store shopping experiences can be pleasant and that customer service representatives may attempt to help when reached, the pattern of unresolved order problems, technical failures, and communication breakdowns suggests systemic issues that prevent many shoppers from completing transactions successfully or obtaining timely resolution when problems occur.
Customer Reviews (5)
Sorted by: Most recentPatricia L.Sep 26, 2025
I need to file a serious complaint about the manager at the Stonebriar location. The way she spoke to my daughter who works there was totally inappropriate and unprofessional, making insulting comments about her memory and capabilities. When I spoke up about it, instead of taking responsibility, she reported me. The fact that she's acting this way when the store is closing down speaks volumes about her character and values. I hope her future employers learn about this behavior.
Marcus T.Jan 2, 2025
Placed an order in early December and it never showed up. The tracking info stayed stuck saying delivery would happen by 9pm, which it repeated for about two weeks straight without any change. When I finally reached customer service, they gave me zero explanation about what happened. They did say they'd send a refund, though I'm still waiting to see it actually hit my account. This experience has me completely turned off from ordering with them again.
Ashley W.Sep 21, 2022
Tried placing an order last night but the website kept glitching when I tried processing my credit card. So I attempted it again, and now my gift card balance is completely gone. Called the customer service number and got an automated message saying they were closed with their hours, then it just hung up. When I finally got through to a representative on speakerphone, she apologized for microphone problems. After I explained everything, she told me it would take 48 hours just for a response, then another week on top of that to get a replacement card. That's way too long for my daughter to be without her money. I've worked retail at other big stores and the standard is to handle this stuff same day or next day at the latest. This is just not acceptable.
David R.Sep 23, 2021
Just made my first purchase from Icing this week and I'm really happy with how it went. I'll admit I was hesitant after reading some negative feedback elsewhere, but the sale price they had was too good to pass up. Everything arrived correctly and super fast. I did run into a tech issue where my order didn't show in my account, so I called to confirm it actually went through. The rep who helped me was friendly and got everything fixed right away. Overall, the whole experience from ordering to customer service has been excellent, and I'm definitely ordering from them again.
Jennifer M.Mar 12, 2021
Can't say enough good things about the Icing location at the mall here in Pensacola! Every visit I have is fantastic. The team members are super friendly and genuinely seem to care about their work. They give you space to browse without being pushy or making you feel uncomfortable, and there's zero snobby attitude. I've shopped at plenty of other Icing stores when traveling, and the service ranges from okay to pretty disappointing, but this local store is consistently excellent. As someone who teaches and coaches, I hold high standards, and this crew definitely meets them every single time. They make shopping there enjoyable and stress-free. Major props to the whole team for creating such a great experience!
Icing Review FAQ
What is Icing's average rating on RetailCoupons.com?
Icing is rated 2.8 out of 5 based on 5 customer reviews on RetailCoupons.com. Ratings are notably polarized, with half of reviewers giving either one or five stars.
What do positive reviewers say about Icing?
Shoppers who rate Icing highly mention fast shipping, correct order fulfillment, competitive sale prices, and friendly staff at physical locations. Customers also appreciate a non-pressured in-store browsing experience without aggressive sales tactics.
What are the main complaints about Icing?
The most common complaints involve order delivery failures where packages never arrive and tracking information becomes stuck without updates, long wait times for customer service responses, website technical glitches that cause unintended charges or gift card deductions, and difficulty reaching customer support by phone. Some reviewers have also reported concerns about management conduct and lack of resolution when issues are escalated.
Do customers recommend shopping at Icing?
Recommendations are mixed. Customers who successfully received their orders and had positive service experiences recommend Icing, particularly for in-store shopping. However, reviewers who experienced order problems, payment issues, or unresponsive customer service do not recommend the retailer based on their negative experiences.
How can I write a review of Icing on RetailCoupons.com?
You can share your shopping experience with Icing by submitting a review on RetailCoupons.com. Customer reviews help other shoppers make informed decisions and provide retailers with feedback about their service quality.