intheswim.com Reviews
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1.1 / 5
Average user rating
367
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for intheswim.com.
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intheswim.com Reviews
Read real experiences from customers of intheswim.com.
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patrick shipman
February 8, 2026
Horrible shopping experience
Would not cancel an order placed just a few minutes earlier. Order was cancelled because an inordinate number of Chlorine Tablets were broken last time I ordered chlorine tablets from them. Their customer service is horrible. Offered no solution. I wish I could give them zero stars.. Never again. Buyer beware.
Charlene Nicholson
September 10, 2025
Lousy customer service this year
Wrong chlorine shipped. Got runaround on warranty claim for solar cover bubbles peeling off. Spoke to several reps until one finally said claim was denied. NO EXPLANATION WHY. Never had so much trouble in the past.We'll order from Doheny
Joe Seggio
September 10, 2025
Less than 1 Star
Less than 1 Star. They are THE WORST. I will NEVER buy from them again. They CHARGED my Credit Card Twice!!! Shorted one of my Items, sent me 3 instead of the 4 items I Ordered and Paid for. I returned an item , and they refunded for a Different Less expensive item. They are The worst company I have ever dealt with !!!!
Eve Steder
July 29, 2025
I would give this company zero stars if…
I would give this company zero stars if possible. I bought an upgraded solar cover one year ago. Used it for a few months last summer and it started falling apart. This summer it does not even hold together and they will not uphold their warranty. Ridiculous. My pool chemicals are always balanced, and our solar covers usually last several years. This is a faulty product, which they no longer even sell. Customer service told me they could offer me 25% towards a new cover. Not enough. Terrible customer service. DO NOT buy from them.
Mallory
July 15, 2025
DO NOT order from this place
DO NOT order from this place, I never write reviews but I do not want anyone to go through what I’ve went through. I’ve emailed and called severalTimes. Never got a single email response back, have not received my order. Called and they disconnected me 5 times PLEASE I’m warning you they are scammers
Marie S
July 8, 2025
I spent $500 on a Dolphin E10 and 32…
I spent $500 on a Dolphin E10 and 32 days later they will not help or support a return. Their customer service agents suck. Do yourself a favor and walk into a store and purchase items. Because In The Swim is no help!
Artie Meehan
July 5, 2025
They sent me different pump than what i…
They sent me different pump than what i ordered. The pump had different locations for the threaded holes for the plumbing so i had to call a plumber on July 4th weekend to have it installed. Thanks for making life miserable.
Jeff Reed
May 19, 2025
FRAUD AND FALSE ADVERTISING, DO NOT PURCHASE HERE,
Company lied, they have false advertising and are comitting fraud. durig the checkout process they promise the item to be delievered by a certain date. you agree to this and pay for the item. the next day they send you a email saying that there is a delay in the shipping, but refuse to issue a refund and cancel the order.
Pissed buyer
April 18, 2025
Don’t follow their own price match promises!I’ve used ITS for over 20 years…
I’ve used ITS for over 20 years successfully. However I needed to purchase a new pool heater and held off for a price decrease during the winter months without success. Finally on March 12, 2025 I placed an order for a 250,000 btu heater for $3,300. They shipped within a couple days, and I received it within 4 days. The day I received the heater, I found the exact same heater, shipped by intheswim on Amazon offering a 10% discount (that’s $330 off!). I contacted IntheSwim and requested that they provide me with the discounted price that I had purchased 4 days earlier. - They REFUSED!Every buyer should be aware that they DO NOT HONOR THEIR OWN PRICE MATCHING POLICIES! I will avoid them from now on and suggest that everyone else should beware!
Dawn A Barbella
April 16, 2025
In the Swim is billing my Affirm…
In the Swim is billing my Affirm account with fraudelent charges. I called to see if they could help me and they would not help me. DON'T USE THIS PLACE THEY WILL STEAL FROM YOUR ACCOUNT. I will now call the police.
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