Intheswim Coupons & Promo Codes

This place is terrible. I'm never ordering from them again. My credit card got charged twice. One item came up short, and I only got three of the four items I paid for. When I returned something, they refunded me for a cheaper product instead. This is hands down the worst experience I've had with any company.

This company engages in false advertising and fraud. During checkout, they guarantee delivery by a specific date and you pay based on that promise. The next day, they email saying there's a shipping delay but won't give you a refund or let you cancel your order.

I've been a customer for over two decades and never had problems until recently. I bought a pool heater in March for $3,300 and got it within a few days. Then I spotted the exact same heater being sold by the company on Amazon with a 10% discount, which would've saved me $330. When I asked them to match that price from my original purchase just four days earlier, they flat out refused. Everyone needs to know they don't actually honor their price matching guarantees like they claim. I'm done with them and would warn others to be careful.

I bought an ultimate pool cover last year and it worked fine at first. When I set it up this year, it started leaking. There aren't any visible tears or rips, so it seems like a seam problem. I filed a warranty claim, sent photos like they asked, and they rejected it claiming it looks like a tear. That's not accurate; it's clearly a manufacturing defect in the seam. You can't determine that from phone pictures anyway. The company's being unprofessional, and I'm stuck losing almost five hundred dollars on a cover with a five year warranty that I've only used once. Their warranty means nothing. Skip this cover and anything else from them.

This is the second time I ordered chlorine tabs and nothing arrived after a week. When I called, they said there was no shipping activity. Their warehouse is in Orlando and I'm in Tampa, yet they wanted seven to ten days to reship it. That's ridiculous if you can't promise delivery in the timeframe shown at checkout. They refused to refund me before those seven days were up. This company has serious problems, and the worst one is their customer service. It's really bad. I won't be ordering anything from them again.

I've been trying to reach customer service for days. All I get is a message saying call back during business hours. I've tried calling throughout the day multiple times and keep hearing we're closed. My pool cover is deteriorating rapidly, worse than anything I've bought from them in years. It's falling apart way too fast.

Got a solar cover that arrived in clear plastic packaging and it was damaged. I've been trying to get this handled for several days now. The customer support people I've spoken with haven't been responsive, so I won't be shopping there anymore. I'd tell anyone thinking about ordering from them to look elsewhere first.

My pool cover arrived missing some grommets. The chat support wasn't helpful at all, so I sent an email instead. They directed me to their warranty department, and everything went smoothly from there. A replacement cover was mailed out right away and arrived in just two days. I was really pleased with how they handled it. This is a company worth doing business with.

Shopping here was simple and my order showed up faster than I expected. They made sure to get me any missing items right away too.

Every time I place an order here, it shows up quickly and everything is exactly what I ordered.

This is my second cover from them. With my first one, I made the mistake of ordering something too small. For the second one, I adjusted the size perfectly by cutting it. Lesson learned there. Make sure you measure properly before you buy. I really like this company and would suggest their covers to anyone.

Got my part super fast, it was the right replacement, and it works great.

The site is really straightforward to navigate. Delivery speed was fair and arrived without any issues.

In The Swim consistently delivers outstanding customer service with incredibly speedy shipping. When I've called to ask about pool maintenance, the staff always gives me really useful information. The customer feedback section is super helpful too. I'd definitely suggest them for anything pool related.

Once you give them your email address, they bombard you with promotional messages nonstop. Good luck getting In The Swim to quit sending them. They don't offer any unsubscribe link or opt out option anywhere. Customer service won't help either when you reach out about it.