ipsy.com Reviews
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2.5 / 5
Average user rating
6102
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for ipsy.com.
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ipsy.com Reviews
Read real experiences from customers of ipsy.com.
Brands may not incentivize or pay to hide reviews.
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Ave Altersitz
March 21, 2026
I ordered these for two grandchildren…
I ordered these for two grandchildren who live in the same house. The older one was getting it for 2 years before her sister started getting them. When her sister started getting them, the older one no longer received hers. For six months I have been charged for both. However, no one is responding with a solution. They will not allow a phone call. You must use their AI. Then I have received 3 emails that say the same thing, Everything is fine. IT IS NOT. They have the WORST customer service I have ever dealt with. Do not order from them.
christine.gorda
March 19, 2026
YOU try running a beauty biz today! 2.4 review way too harsh!
honestly, first off the overall rating of this company just shows how far people have gone to be ignorant. I do believe that in the beginning the products, both brand and size, for the price of the box were much more enticing but have any reviewers seen the prices out there? I believe they should have stuck with the one level of box, so the "original" and used subcategories instead of merch size. The focus would be less quantity/size and more on quality with quantity across the board. Otherwise, as a single mom of 3 sons living in the city...I'm ok with my monthly staying young {-looking} cost!😊
E Freel
March 16, 2026
I don’t love this anymore.
was a cute concept at first but items seemingly never align with my answers for the quiz. I asked for darker berries and neutrals and all I ever seem to get are pinks. I also get a lot of the same products just different brands, in my three months for having ipsy I’ve gotten three different cleansers and no other type of skin care. It also seems like they’ve sent significantly less this month compared to my last couple of months? Would recommend for one month but cancel immediately after, more than one month is not worth it.
Petey Peters
March 15, 2026
I haven't even ordered yet and I'm not…
I haven't even ordered yet and I'm not impressed. Why do you offer deals that are as low as 2.50 to get started and the other one is always 4$ but when its time to pay it's 35$ If you don't have a 2.50 deal or an actual 4$ deal to start then don't advertise that you do .
Christine Ibrahim
March 11, 2026
SCAM- I DO NOT RECOMMEND PLATFORM
As a medical doctor who specializes in skin. Anti aging and all that it entails, I thought it might be fun and educational to use and evaluate products my patients are using as well as see ingredients/products trending. I continue to be extremely disappointed.. colors are always wrong, 2/5 products are actually full size, when paying for 5 full size products. I have received 5 eyeshadow palettes in the row and low quality/caliber products. I only stayed on this long because I have been too busy to log on and cancel. I have given so much away due to incompatible color matches and redundancy.
NA
March 9, 2026
Oh Ipsy let me down big time
Oh Ipsy let me down big time . One they have no customer support in place really, no number to call, it’s only emails that get answered every 24 hours, so even getting to a solution (if you do) takes forever . For the last I’d say ehhh 8 months I was charged for my bag, never received it . At first they said the shipping address was wrong . Contacted the post office . Got it fixed . Still never received anything . Contacted Ipsy again, they said they “don’t do refunds” which really you don’t do refunds ?? What ? So they resent me a redo bag. Never got it . They kept saying the address was wrong but it was the same address as I was getting other mail from ? After relentlessly trying to fix this situation more than the company seemed to care, I canceled and guess I’m out of close to $200 with zero product. I will definitely be telling every single person I know to stay away from this company.Completely terrible service overall. Can’t believe a company would screw over a paying customer like that, but it’s America so makes sense.
Crystal
March 4, 2026
’ve been trying to resolve an issue…
’ve been trying to resolve an issue with IPSY for almost two months, and at this point I’m exhausted. My package never arrived, and despite reaching out multiple times, customer service has been completely ineffective. Every time I contact their chat support, they act like it’s the first time I’m reporting the issue — even though this is my third request for the same missing package. No one seems aware of the history, and nothing gets resolved.All I’m asking for is either a properly shipped replacement or a full refund, but IPSY has made even that impossible. The lack of communication, accountability, and basic customer service is really disappointing. I’ve been patient, but this experience has been unprofessional and incredibly frustrating.I hope IPSY steps up and actually helps the customers they keep ignoring.
꧁⎝༺𝕷𝖚𝖈𝖎𝖆༻⎠꧂
March 3, 2026
I've had Ipsy multiple times over the years.
New Edit: They reached out to me and were very considerate. I won’t be cancelling the Ipsy Extra but I did cancel the Original. Please do not raise the price on that one too?(Edit Below) I have had Ipsy on and off for years. While there are some good deals, they've barely changed the brands or products in 8 years. They also tend to refund you for out of stock items at least 2 weeks later. You don't get told what they didn't have in stock, so keeping all receipts is essential. The online stock is unreliable. That has to be what bothers me the most. All the refunds that I have to play guessing game with.Edit: Ipsy demanded more information so here is some: PayPal:Your Refund of $34.64 USD from IPSYYour refund is on the way! Available in your bank by March 4, 2026.You originally paid IPSY $74.69 USD on February 17, 2026. View receiptRefund total $34.64 USDRefund from IPSYThey did it AGAIN.03/09/2026“Hey Lucia,We hope you’re doing well!We’re reaching out with an important update about your IPSY Shop order.Order ID: (Redacted)Due to inventory issues, we won’t be able to fulfill your complete order. We want to assure you that we’re working diligently to prevent issues like this from happening again.We’re refunding you for this portion of your purchase, and you should see the funds returned within 5-7 business days. Your tracking email will list the items we were able to ship. If you haven’t already received your tracking email, you should be receiving it very soon.Thank you for your understanding, and a special thank you for being part of the IPSY community.Yours truly,Team IPSY”
Kanita Reed
March 2, 2026
The worst experience I have ever had…
The worst experience I have ever had with a Company. I signed up at the beginning of February, placed me order and it was shipped out pretty quickly. However after tracking the box hasn't moved since 02/16. (It is now 03/02) I was originally told (via a Chat Bot) that I needed to wait until 03/01 then they would look into it. Today (03/02) I am being told to wait until 03/06!!! You cannot talk to a real person only an AI Chat Bot that has very automated responses. I have cancelled my membership but will probably never see that money back or the items. There is no way to actually talk to a real person. DO NOT DO BUSINESS WITH THIS COMPANY!!!!!!
Penny Richardson
March 2, 2026
Better when they were Boxycharm…
First off let me start by saying their customer service is horrible the fact that they have no way to speak to a live person is ridiculous the Glam bot just repeatedly gives you choices of the same things no matter what you say to it and sometimes it's not matching up to what you need and you have a different problem everybody has different problems sometimes and they may not be listed in there and if they're not then you're just screwed there's no other way to get a hold of anyone I have been a member for around 6 years so I was a member when it was boxycharm when it was boxycharm it was so much better you didn't get to choose any of your products but the five products that they surprised you with we're always in good variety and they never repeated the same products such as I don't need sent liquid eyeliner every month for the next 3 months the choices that you have to pick from also are very limited it's just a few and some of them are name brands that I've never even heard of before I tried very hard to share a review with them and address this problem but of course I could not get a hold of anyone and it just kept sending me to the same thing which got me nowhere so I finally Googled it and ended up here I think not being able to speak to a live person is just a way out to not have to deal with everyone's issues and just put you off to the side it's ridiculous I am currently looking for another monthly box from another company I just refuse to deal with this Ipsy anymore.
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