ita-airways.com Reviews
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1.4 / 5
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ita-airways.com Reviews
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Grant Fraser
January 23, 2026
Rip off seat prices even for Business Class
I booked a Business Class flight from Rome to Bangkok.I was appalled that they wanted to charge me 139€ to change my allocated seat.I've never known any other airline charge Business Class customers for a seat selection.Outrageous.
bob
January 22, 2026
Food poisoning with their lasagna in…
Food poisoning with their lasagna in the flight from Rio de Janeiro to Rome, had to sit out the last hours for this flight and my connection to Amsterdam with fever, diarrhea and puking. Didn’t eat anything else that flight or before, it was obviously their food. Made my flight a hell.
habbachi salma
January 9, 2026
Ita_airways Scam: They cancel the flight and then fraudulently make you confirm, which results in you having to pay to change the flight
They changed my flight from 7 pm to 11:25 am. I was sick and hospitalised when they sent the email. I have just discovered that it has been changed (less than five days ago). I tried to contact support. Whenever someone answers in Italian, I ask if they speak English. They start to say yes and hello, but then pretend not to hear me. I called several times because I had a bad experience using the change link they sent via email. I trusted that support could help, but as nobody answered, I ended up going through the change link. It said 'Confirm your data'. I clicked on 'Confirm', but unexpectedly, the new screen went to the last step, which said that the flight had been confirmed. I received a message saying that multiple destinations could not be changed online. So, here is a summary:*They sent me a link knowing that I couldn't change my flight.*They scammed me into confirming the flight by clicking 'Confirm' to confirm my data.*They skipped the full steps and gave me an error message telling me to contact support.Now, after the flight has been fraudulently confirmed, support has finally decided to answer and tell me:*It is my mistake as I confirmed the flight; the only option is to pay to change the flight.*The change option has expired and it is too late to change (the email doesn't show an expiry date nor the link). *You cannot speak to a manager and the complaints manager will reply within two weeks. So they send a link that they know it will jot work for me, they scammed me to confirm the flight then they ask me to pay more money to change the flight
Nila Pal
January 8, 2026
Absolutely unacceptable and dangerous…
Absolutely unacceptable and dangerous negligence by ITA AirwaysITA Airways’ handling of my father’s luggage was not just incompetent—it was harmful and potentially life-threatening.They lost his bag for two full weeks, despite repeated attempts to contact them. No one ever answered the phone. No one followed up. No one took responsibility. In the end, my father—who is battling cancer—had to physically go to the airport himself just to retrieve the bag that they lost.What makes this unforgivable is that his cancer medications were inside that bag. Because of ITA Airways’ negligence and total lack of communication, he went without his medication. As a result, he has now begun experiencing cancer symptoms again—something that should never happen because an airline couldn’t do its job.At no point did ITA Airways apologize.At no point did they offer compensation.At no point did they show even basic human concern.This wasn’t just a delayed suitcase. This was a complete failure of duty of care, customer service, and basic decency. An airline that cannot be trusted to handle something as critical as a passenger’s medically necessary belongings should not be trusted at all.I strongly warn anyone traveling with essential medication, medical equipment, or anything irreplaceable: do not fly with ITA Airways. If something goes wrong, you are on your own.This experience was stressful, traumatic, and avoidable—and ITA Airways should be ashamed.
Valeria
January 5, 2026
Food poisoning on kids menu
We had a horrible experience with our flight from Buenos Aires to Rome. Our 7 year old daughter had the kids menu and when she ate the fruit she complained about a weird taste. When we taste the fruit we realise it's bad. After an hour she started feeling unwell and started vomiting all the plane food. We asked the flight attendants if they could provide us with more bags for vomits and they told us that we can just grab some from other seats. Seriously! They didn't even ask if we needed help or if she was alright. As our daughter kept vomiting for the remaining 4 hours of the flight and no assistance at all from them. So not only ITA intoxicated my daughter but also no one came to assist or even ask! This is truely unacceptable from an airline. It was a horrible situation for us, very stressful.
SFF
January 2, 2026
there was an overbooking and they were…
there was an overbooking and they were rude and racist towards us
Loke Poh Lamcustomer
December 23, 2025
Unpleasant experience
I had a most unpleasant experience on my last leg of my return flight on ITA Flight AZ758 from Rome to BKK on 22 Dec 2025. My wife and me were traveling on Biz Class together. Unlike earlier legs of our trip，we were not allotted seats next to each other. I was allotted seat 1C while my wife was seated on 2D. I believe my seat directly facing the entrance of the front service area must be the worst seat on the entire Biz Class section. It is angled in such a way that it faces directly a few personal metal cabinets of the staff which they often open from time to time. In addition the only screen from the front service area is a drawn curtain which hardly insulates the activities and noise. Throughout the flight, the staff can be heard preparing the meals as well as passengers heading to the toilet.To make things worst; the staff were also chatting so loudly even when lights were turned down for passengers to rest. They are apparently oblivious that their chatting are disturbing passengers from resting especially me and perhaps some other passengers seated in the front section. It was so noisy that that I had to walk around to search for another seat which I found one only at Seat 8A at the rear of the BizClass section.I informed one of the stewardess that I would;d like to change my seat because it was just too noisy. Instead of helping me to shift, I was reminded that I should bring my pillow and blanket along to the new seat. In any case, the new seat at 8A is not much better. The opening and shutting of the toilet door at the back is so loud that one get awoken by the thundering clanking noise. But at least I don’t hear so much human noise from the staff. At the end of the day, I did not get much sleep either .It was a tiring and stressful trip for me. I thought I could get a better rest on the Biz Class seat but I was disappointed.Hope you can look into improving the facilities for passenger seated at the above mentioned two seats. In addition, the service quality of the stewardess on this flight can also be improved .
Dan
December 18, 2025
I am an Executive Level member of ITA Volare
I am an Executive Level member of Volare and it pains me to have to write this. After many years of using Emirates and Qatar for personal use i decided to cash in on the significant air miles i had accumulated with ITA for business for a flight to Thailand. I bought a cash plus miles Business class ticket and not wanting to zero my miles i paid in cash 1800 Euro and circa 180,000 miles. To keep it short the flight out left me with the intention to pay the penalty and book my return with another carrier. This is a + 4000 euro ticket, boarding confusion, no staff to ask if you would like anything, meals really embarrassing (i asked for the economy meal), drink selection so limited, snacks for a 12 hour flight a corn snack that i get rome to milan economy and when i had to return the breakfast tennis ball omelette ie it could out bounce Federer 1 hour before landing the manager presented himself for the first time, saying he knew i was an executive volare member and wanted feedback 😂 lets say i gave him some feedback in the nicest way. The hard product is ok, showing signs of age and lack of cleaning but ok we can deal woth that. however i raise my review for people who think paying considerably more for business in ita will make a difference. Dont dont do it. At best do the premium economy or if you want a true business experience go with other carriers who dont fleece you with a smile. Then just to spit in your face a Oneworld cash and points flight would still contribute points to your account. ITA no i spent close to 2000 euro in cash but this counts for nothing 🫣. Never again ITA business. You have such a long way to go before you can compete in long haul travel. Hope this helps someone spend their money more wisely.
Nikhil Sehgal
December 16, 2025
AVOID THIS SCAM OF AIRLINE
The worst experience I ever had traveling. Avoid them at all cost. Bad food. My family was given seats in seperate corners. From rude airport staff to everything about this flight was below average
Angela
December 16, 2025
Josephine deserves a promotion
Greetings to whom it make concern, I had a problem with the online booking going from Rome to Boston on the 17th of December 2025. I called the airlines and spoke to a very nice lady called Josphine. She was calm, polite, professional and very very helpful. She sorted out the problem almost immediately and called me back to let me know. She also sent me my boarding pass. Thank you Josephine for making a potentially bad situation light and carefree. (By the way, both her Italian and English are very good)
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