jetblue.com Reviews
Visit websiteWe independently review everything we recommend. When you buy through our links, we may earn a commission. As an Amazon Associate we earn from qualifying purchases. Learn more ›
Don't have Amazon Prime? Students can get a free 6-Month Amazon Prime trial with free 2-day shipping, unlimited video streaming & more.
If you're not a student, there's also free 30-day trial of Prime.
Join 1,117+ users reviewing JetBlue Airways. Read verified ratings and real customer experiences on jetblue.com before you order.
Related articles
1.5 / 5
Average user rating
1117
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for jetblue.com.
Brands may not incentivize or pay to hide reviews.
jetblue.com Reviews
Read real experiences from customers of jetblue.com.
Brands may not incentivize or pay to hide reviews.
Write a Review
Please sign in to leave a review for this product.
Deyvis Brenes
March 24, 2026
Comfortable airplanes, bad customer service.
The airplanes are comfortable, however the service on board is not the best. They should train their crew about customer service and customer satisfaction.
Yury Kuznetsov
March 22, 2026
Forced to check in a backpack
Flight from Los Angeles to Fort Lauderdale (1700). I was required to check my backpack, which was intended as a carry-on and contained valuables. The only alternative offered was to move me to another flight, which was not acceptable. When I boarded, there was plenty of overhead space available, which made the situation even more frustrating. Backpacks are not designed to be checked in, especially when they contain personal and valuable items, but this concern was disregarded. Very disappointed with how this was handled and will reconsider flying with this airline in the future.
Naftuli N.
March 20, 2026
My worst flight experience in policy
My worst flight experience, horrible policy, if you won't pay extra you wouldn't know which seat you have, if you seat next to family till boarding
Luis Peregrina
March 20, 2026
Worst experience
Worst experience. I simply asked to move my seat on an empty flight as the individual next to me smelled. I was dismissed from moving 1x row in front of me. I sat 4HRS in a stench. Never again.
Dee Brereton
March 19, 2026
I paid for extra leg room and didn’t…
I paid for extra leg room and didn’t get it and wanted a refund. The chat experience was awe full. I waited just under 5 hours and then they kept me waiting when answered a further 45 mins so I gave up. Also the phone, you have to leave a number. When they call back it just goes to answer phone and they leave a message. Did this 6 times and still did not get to speak to an agent. It’s risky if you book with them and something doesn’t go to plan. You can’t get support.
Nichole Momof
March 18, 2026
I used to use them every month as moved…
I used to use them every month as moved to Florida almost 5 yrs ago and go to visit my Grandbabies monthly even if just the weekend in Massachusetts. Last TWO times flights canceled due to weather. Completely understand but both times on que was called between 2-3am just to have both trips incorrectly changed! 1st time the agent booked BOTH tickets departing RSW and arriving at BOS. I assumed she was competent even though was extremely rude on phone and when I arrived at BOS a week later to return to Florida was stranded until they found a replacement flight. She also didn't put a single note so was very confusing for poor agent at airport who was tryingto get me home. I also had to pay 3 times for my luggage and seats as supposedly auto refunded. My original canceled flight was 1/27/26 and have yet to receive any refunds. Now day before yesterday my daughters flight was canceled due to weather and she was rescheduled for 9:43pm last night which just kept getting delayed. Was finally given option to reschedule so we did for 6am this morning. Once at airport they stated her original flight left on time (have screen shots of every delay message we had received as she had family picking her up to keep them updated). Once they realized we had that proof stated she never rebooked which again we have screen shots of AND she paid for her seat AND luggage yet again for the 6am flight! At that point stated they had no flights they could get her on today and she was going for important doctors appointment she obviously would not be able to nake at this point and we canceled everything, they then had the audacity to ask if we wanted to keep return flight. Obviously NOT as she cannot get to BOS so WHY would we need a return flight with them. Doubt we will get the over thousand we spent on flights/seats and luggage. Their response. Sorry for inconvenience again and should receive refund in 7-10 business days. WILL NEVER use them again as rather pay any airline other than JetBlue. The Customer Service representatives are ALWAYS rude when you FINALLY receive a return call 8-10hrs later. They could care less about their customers. PLEASE if looking for reliable airline with competent employees do NOT choose Jet Blue. Just wish I had used all the points I accumulated from how often I had been flying back and forth. They have no control over the weather BUT absolutely do have control on booking the flights they tell you you will now be on and how awful they speak to customers. If I could put ZERO stars I would! Also don't even waste your time calling to complain about service or lack of refunds. They tell you someone from "escalation department" will call you and you will NEVER hear back
Consumer
March 17, 2026
Not professional Customer service
March 17, 2026 I sat in airport for 7 hours from 4.00 o’clock AM waiting on my plane. It keep delaying to Hartford Ct this was the worse day of my life. With no one telling us what’s going on.
Mahran Sallam
March 17, 2026
Jasmin from JetBlue I have to say her…
Jasmin from JetBlue I have to say her customer service and customer care is 10/10. She should be promoted to the highest level there is because she knows how to handle customers. I will 100% travel with jet blue again mark my word ❤️Also kasey from New York JFK customer service was also amazing. Thank you for her kindness to look after me and my friends by seating us a bit closer to each other. Thank you so much kasey your a star ❤️
Sab Trading
March 17, 2026
Horrible experience
Horrible experience. First we boarded late. Waited on the plane for an hour for them to then have us re board the plane taking all our gear off with us. And then waited another hour and a half to then take off. Flight was alright but then the airport was supposedly packed so we did full on circles waiting, like some donuts you do in the jet skis. We did that for 40 minutes. To then land originally at 8pm and now landing at 12am. And to now wait ANOTHER HOUR for a gate to open
jen
March 16, 2026
They charge you to call now
I called and received a call back about 6 hours later but not only did they refuse to help me change, they informed me that I would be charged a $25 just for using their services.
Popular Searches
Best Products
Categories
© 2026 RetailCoupons.com. All rights reserved. Time Zone: Pacific Time (US & Canada).