katespade.com Reviews
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3.8 / 5
Average user rating
2413
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for katespade.com.
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katespade.com Reviews
Read real experiences from customers of katespade.com.
Brands may not incentivize or pay to hide reviews.
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martin cooke
February 8, 2026
Placed order December 7th still hadn't…
Placed order December 7th still hadn't received it four weeks later! I asked for a replacement as the item was showing stock online, but got a refund with no explanation?? Poor communication this time I understand it a was busy period, but I was still short of a present and mo explanation why I didn't get a replacement as I stated more than once that's all I wanted!
Vytaute Milvydaite
February 6, 2026
Excellent customer service!
Excellent customer service online and in- store! I love my new bag so much and wear it all the time!
N Harvey
February 4, 2026
Excellent product Excellent service…
Excellent product Excellent service very pleased
Phil
January 24, 2026
Great quality, speedy service
Ordered a new card holder for my wife’s birthday. Excellent quality and super fast delivery within 24 hours, which was faultless. Will be ordering again for sure!
ShellyM
January 23, 2026
Complete lack of any Customer Service
I placed an order on the Kate Spade website today - never received an email confirming and couldn't see the order on my account. Tried to call Customer Services to see if there was a technical issue. There is an automated message left over from Christmas saying they are not answering calls. Contact Us page stated they are experiencing high volumes of queries and to send an message. I wish I had looked at these reviews before because then I would not have ordered at all. How can such a premium brand have a such shocking customer service ? I have now paid for something that Kate Spade has no record of and I have no means to speak to anyone. They have copy and pasted every response to negative reviews which is disingenuous. They clearly don't care.
Sangita Krishan
January 22, 2026
Delivery very quick and prompt
Delivery very quick and prompt
Lorraine
January 19, 2026
Shocking customer service from Kate…
Shocking customer service from Kate Spade. Have emailed so many times about a bag which has not been received. They do not reply, and think by ignoring people they will just go away. Will not be buying anything from here again, which is a shame as was a fan before this situation
Rebecca Edes
January 18, 2026
Complex warranty process
Purchased a bag in the US. Less than 5 months later, the strap came away from the bag despite only occasional use. Clearly a manufacturing issue as the screw attaching the strap was not lock tight. Pursued a replacement via warranty back in the UK) global company and same bag for sale in the UK so assumed wouldn’t be an issue). 3 months of emails back and forth later and have been sent a voucher which doesn’t cover the cost of the bag, and isn’t enough to buy any replacement bag on the website. Would not recommend.
Charlotte Blakey
January 17, 2026
Delivery Issue And no response from Kate Spade customer service
I recently placed an order with Kate Spade UK, and unfortunately, my package was delivered to the wrong address by the courier (DPD). I reached out to both DPD and Kate Spade customer service, but the resolution process has been slow and frustrating. I am disappointed by the lack of timely support and the inconvenience caused.I hope that Kate Spade can improve their coordination with couriers and provide more efficient customer service in the future.Its impossible to get to speak to a person on the phone with the customer service number.
Andrew Aldridge
January 16, 2026
Return of order KGP00269670
Return of order KGP00269670Would never deal with this company again. Order returned on 29 December and customer service response disjointed and automated at best. Nothing positive or helpful - just platitudes and standard stalling tactics adopted to avoid making a refund. It seems that many other people have fallen victim to the same incompetence .......... or is it just deliberate ? It seems this a company that thinks it's acceptable and ethical to receive back the goods that you've paid for and still keep your money !!!
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