keurig.com Reviews
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1.2 / 5
Average user rating
368
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keurig.com Reviews
Read real experiences from customers of keurig.com.
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AJ
January 23, 2026
I have been a Keurig Customer since…
I have been a Keurig Customer since they came out, I think I’m on my fifth or sixth Keurig. I followed the instructions did the descaling according to the manufacturers instructions and as soon as I was done my coffee maker was dead. It would not turn on I unplugged it. I let it sit out for 24 hours. I took the water reservoir off replaced it tried different outlets everything and it was dead. Called Customer Service to talk to him about it and since it’s just out of its warranty, there was nothing they could do but give me a 50% discount if I bought 12 boxes of coffee over the next year. Was told I could purchase one with a coupon that would be sent to me in my email, but it had to be used on their website never received it called and said no that’s not what they do. It was a total nightmare. They lost me as a customer.
ELM
January 22, 2026
Worst experience I ever had with a…
Worst experience I ever had with a company. Usually I buy things on Amazon but decided to purchase directly from Keurig.com that was a BIG mistake. I wanted the Keurig SMART coffee machine for the $129.99 got the NON-smart machine instead. I asked if I could return it brand new never used just received and was told sure but I have to pay for return shipping. Absolutely ridiculous. NEVER have I had to pay to return ANYTHING from Amazon before. I will NEVER BUY OR RECOMMEND ANY KEURIG PRODUCT EVER!
Beki McKown
January 18, 2026
Customer service sucks
Update: not that it improved my opinion, but evidently the rejection is done by AI, and when I replied to the rejection email, I got no answer from Customer service, but 4 days later I received a new replacement.Customer service sucks. Have an 8 month old Keurig Duo that I bought on Amazon. I love it, but it quit brewing immediately after I finished descaling. I tried all their remediations, and nothing helped, so the asked for a pic of the S/N and copy of the receipt. Sent both and almost immediately received a notice that the warranty could not be honored because of at least one of 6 reasons, none of which applied. So I guess my choice is either buy a new one or switch brands. You guess which is most appealing.
Brad
January 17, 2026
How could such a large company Fail so…
How could such a large company Fail so utterly Bad? Following my horrible experience trying to order Keurig coffee cups from their website, I honestly felt it had to be a Fraudulent scam site. But no! It's actually the Real Keruig website. They charged my card 3 times...got the order wrong, and their OFF-SHORE customer no-service was clueless. Stay away, you've been warned. : /
Rob
January 13, 2026
Total run around trying to get WARRANTY
Total run around trying to get a warranty claim fulfilled. Coffee maker died within 2 months. Jumped through all the hoops Keurig puts you through to diagnose . Uploaded the receipt and serial number. Get an email that the claim has been denied. Called again to get an agent, put on hold by the agent to escalate the call. get a the CSR. He said oh, A.I. denied my claim, let me fix it. Perfect... making progress. Except the unit I bought is out of stock on all colors... they don't know when it will be in stock. Told me I can pay the difference on a upgrade. Nope, I said you have a warranty obligation, After some discussion finally settled on a similar unit with no 'upgrade' charge.
Michael H Dooley
January 12, 2026
The product functions
The product functions, but the quality and durability are underwhelming.
Joan
January 12, 2026
I bought a coffee maker for my husband…
I bought a coffee maker for my husband for Christmas. I got the K-Cafe model with a milk frother. We like the coffee. It's hot enough, and flavorful. You can choose a bold brew feature, which also works well. It begs 6, 8, 10, 12 ounce cups and a shot. You can choose to brew coffee, latte or cappuccino. I love the frothed milk, but I use a French press for my coffee and use the frother for milk which I pour over the coffee and sprinkle with cinnamon. The frother is great! I have nice steamed milk and a thick froth to add over that. We use it every day and so far are enjoying the great coffee. I bought a pod to be able to use our own local coffee. It broke the first day. It's really cheap plastic. I replaced it with 2 stainless steel pods from Amazon and they are much better.
Connie
January 11, 2026
Called customer service to start an…
Called customer service to start an exchange on a faulty one cup Keurig machine. Resolution took about 45 minutes with someone who must have asked my name, address, email and phone number about 15 times during the call. Asked the same questions various times and asked me to clarify the issue many times before finally saying the new one would be on its way. I wanted to bail many times. I will be buying from my local Fred Meyer next time.
Ny B
January 7, 2026
1 is too high and so glad this site was…
1 is too high and so glad this site was found and sorry that other customers went through all the things we have. WASTE OF MONEY. NO help from that joke of customer service which refused to honor the warranty, refund or exchange and they expected these customers to investigate and trouble shoot from instructions on their website. They were informed that a warranty expires when products are touched in ways of that sort from other than company personnel. And they know it to further scre the customer. Why would a 4 day old product need that anyway? Shows their incompetence and they got their well deserved f you for all they put us through
RIck H
January 4, 2026
KEURIG CUSTOMER SERVICE LIES, LIES, AND LIES!
Here is another company that I would NOT RECOMMEND!!!! Their customer service is the absolute worst you will not want to deal with! This was my third and last Keurig coffee maker I will ever buy! They will not DENY you to talk with a supervisor since they are SO SO BUSY with the high volume of calls! They make you fell like your getting a deal with a 50% coupon that they allegedly send you, did I tell you they LIE!!!!! They never sent a coupon, they never warrantied there product, NOTHING BUT LIES!!! I purchased a Cuisinart Coffee Maker, Single Serve, seems to work great!!! Never buy a Keurig, enjoy Cuisinart Coffee Maker, Single Serve, enjoy talking to Cuisinart for any matters and or issues! Keurig SUCKS and all they do is LIE!!!! DO NOT BUY FROM KEURIG!!!!!!! DANGER DANGER DANGER!!! NO KEURIG!!!!!!!!!!!!
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