kidpik.com Reviews
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2.1 / 5
Average user rating
142
Total reviews
Why these reviews matter
We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for kidpik.com.
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kidpik.com Reviews
Read real experiences from customers of kidpik.com.
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Sylka Joan Quiñones
October 17, 2025
They started failing to loyal customers
This is base in an email I sent them. It said: "Usually the way we receive the order is in a beautiful box, well packed, clothes unwrapped from the plastic bag where the clothes come and beautifully and well packed with a tissue paper including my son's name. This is the second time we receive a mailing plastic bag, without any wrap paper, without his name on it and the clothes in their original plastic bags. For me that is unacceptable. If Kidpik is selling these boxes personalized, with their names, with a wrap paper and ready for the kids to open it and to enjoy the unpack process, why the company did not do it this time the same way? Kidpik has videos of marketing selling this boxes in a beautiful and fun way and just failed with this box. My son was in shock with a horrible mailing bag and with everything like the packing person did not care about the kids and the way it was delivered. If I start receiving the packages so terrible and horrible packages from now on, I will cancel the subscription. I have been a customer for more than 3 years and the company needs to care about their faithful and loyal customers. This was unacceptable and very irresponsible from the stylish and the rest of the team involved in the process.I don't want to see my son's face again disappointed." I hope this gives you an idea of why I give them 3 stars.
Veronica Pacheco
June 13, 2025
Buyer beware or stay away all together
Buyer beware or stay away all together! They sent over hideous out of style clothes. I would never style my child like a clown let alone punky Brewster in all kinds bright colors mismatched items. Then no warning on the mystery bag on you can’t return the items. So I was stuck with them. I ended up donating them since my child refused to wear anything inside the bag - there went $150. The regular bag we only kept a head band, a skirt and a shirt the frankly were over priced for the quality and sent back the rest as the items too were terrible so there went my discount. I was excited to try this out since I have stitch fix and wanted my child to have their own box. But this was a total fail!
Dawn Reed
March 4, 2025
Cheap quality shoes…
The clothing is unique in comparison to other kid outlets, but watch out for those shoes. Cheap quality that fall apart after a couple months. My kid was embarrassed at school when the entire sole flopped off. I wanted to leave a review on the product on the Kidpik site but there wasn't an option. Def not worth $60.
Allison Balthrop
November 1, 2024
robbed
I received an order from them at the beginning of April 2024. I returned all of the items on April 23. I was charged on Oct 28th of this year for the entire order totaling $148. I contact the company several times letting them know that they either needed to refund me my money or mail me back the items that I returned. I like most people do not enjoy paying for a product that I don't have. The company simply said that they will do nothing more regarding this order and that I need to take it up with my bank. They didn't do anything to address the issue or engage in a conversation at all so for them to say they will do nothing more when they did nothing to begin with is meaningless. I talked on the phone with a woman who said she was the manager. However, she was on script the whole time as if she was a level one consumer service rep. They did not acknowledge the 6 month delay or seem to think that that was unacceptable. Costumers should not be hit from the side 6 months after a return with the company taking money out of their account. I feel robbed and I feel disrespected by the lack of care from the staff at Kidpik. You can't say you care about your costumers but stay on script repeating the same nonsense as if you are a robot as they explain the wrong that occurred.
customer
October 11, 2024
The quality is nothing different than Temu
The quality is nothing different than Temu. Everything is cheap polyester. Even though I got everything super cheap I would not bother again.
Hisham Mohamed
August 29, 2024
I don’t know why Kidpik didn’t help me
I don’t know why Kidpik didn’t help me , the currier wants to assist me by investigating but Kidpik refused introduce the file claim.And my order was not received. I’m so disappointed and frustrated. Please help me what can I do ?!
Jessica Kerstetter
April 17, 2024
Poor quality, Customer service non-existent
Poor quality. The clothing is cheaply made. I kept everything in the first box and literally every item had holes in it after being worn 2-3 times. I just want to cancel my surgery and I can't get it done without jumping through hoops and calling a number that never gets a refund or connection to a live person.... I don't want to keep sending back boxes. I just want them to stop sending them and delete my account.
Jennifer Welsh
December 18, 2023
DON"T BUY FROM THEM
We've been subscribers for a long time but the quality and appearance of the clothing isn't good. I had some credit left so I bought a pleather skater dress. My daughter loved it so much, she wore it before I even washed it. So, imagine our surprise when it promptly got runs all over it for no reason and the runs turned into holes on the top part of the dress. I contacted KidPik and they responded right away, asking for photos of the damage. I sent the photos and waited. And waited. And waited. In the next five days, I tried calling several times and always got hung up on. I sent countless emails with no response. Now I'm waiting on PayPal to give me my money back since KidPik won't respond. DON"T EVER BUY FROM THEM!
Ashley Johnson
October 25, 2023
IMPOSSIBLE TO CANCEL AND BAD QUALITY
I normally try to stay away from leaving scathing reviews, but in the case I feel like it's completely warranted. First, the clothes aren't that great. The ones we've purchased for an obscene amount faded significantly after one use, so 1 on the quality. As far as customer service goes, if I could give this company a negative number for a review I would. I've already tried to cancel once and they kept sending boxes. I'm currently trying to cancel again. It took me forever to find where to cancel. After FINALLY finding it, and selecting the boxes in order to cancel, I was instructed to call a -800 number and SURPRISE! No one answered. I got a voicemail stating that they were too busy to answer. NEVER AGAIN.
Lynn Fazio
October 16, 2023
Much ado for nothing.
I ordered two, individual items (rather than a subscription box.) The dresses were stuffed into an envelope. The careless packaging did not reflect quality or transmit a “here is something special” message. I returned the items. They were OK but nothing worth waiting for. The return “process” for non subscription items was difficult to uncover. No one actually answers the phone and email response is slow. I had to purchase a USPS mailer for the return. It is over a month and I have still not received reimbursement. I have emailed them twice in the interim and each time was told that it would be at least three weeks from the time the return was received, without any information specific to my return. No email to confirm receipt. They are very poor communicators, but yet I get 2 to 3 solicitation emails a week encouraging me to buy even more. Their systems and customer service are entirely non-competitive. First and last time I will order from these people.
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