kipling.com Reviews
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1.5 / 5
Average user rating
236
Total reviews
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kipling.com Reviews
Read real experiences from customers of kipling.com.
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João Pedro Tavares Castro
March 11, 2026
Store associate gave wrong instructions and I lost my coupon
I would like to report a frustrating experience at the Kipling store at Vineland Premium Outlets in Orlando regarding the My Kipling loyalty program.During checkout, I informed the store associate that I had a My Kipling account and wanted to redeem my loyalty points. She instructed me to scan the QR code at the register in order to redeem them.Following her instructions, I scanned the code, logged into my account, and redeemed 2000 points for a $20 reward. After redeeming the points, I showed her the coupon code generated on my phone.At that moment, she told me that I could not use the coupon because she was supposed to redeem the points herself on my phone. According to her explanation, otherwise she would not be able to confirm whether the code was a screenshot.This information was only provided after I had already redeemed the points.I showed her the redemption history in my account, which clearly displays the date and time the reward was redeemed, but the coupon was still refused.According to the instructions available on the Kipling website, customers are instructed to scan the QR code at checkout, redeem the reward through the link, and show the code to the store associate to receive the discount. The instructions do not state that the associate must redeem the reward on the customer’s phone.As a result of the incorrect instructions provided in the store, I was unable to use the $20 reward and lost 2000 loyalty points.I believe this situation was caused by a misunderstanding or incorrect guidance during checkout, and I would appreciate if Kipling could review the case and restore the 2000 points to my account or provide an equivalent solution.
AK2017
March 11, 2026
DO NOT BUY
DO NOT BUY. After taking weeks to send the product ordered, they are now refusing to refund even though they have had the return nearly 10 days. I spoke to Melanie in customer service who refused to tell me why they would not refund. All she kept repeating was ‘this is the process’
Calum Hunter
March 9, 2026
I have rated this one star is it…
I have rated this one star is it wouldn’t allow me to rate it no stars. Ordered over a month ago was told it would be shipped the following week. 1 month on still had no correspondence. Would strongly advise against ordering with this Mickey Mouse company
ma
February 2, 2026
I would rate them less than 1 star if…
I would rate them less than 1 star if possible. I ordered several wallets in Dec 2025, received them, didn't like 4 of them (quality is sub-par) and returned them. Company sent an email stating they received the return. They stated they would charge $8.95 return shipping. The process of getting a refund from this company has been the worst of any company I ever dealt with. They refund each wallet one at a time, took out the $8.95 and charged me another $8.95 "restocking fee". I sent them the email they sent me, clearly stating "FREE" in the restocking section. They wanted to give me $8.95 in a gift card, yet, still had not refunded one of the wallets. I declined, and told them to refund the $8.95 to my original payment, plus, what they owed me for the wallet they never credited. The customer rep refunded $8.94, as a "courtesy" but told me to go to my bank to get the refund for the wallet. There is more to this, but the long and short of it: their wallets are junk, they don't even hold multiple cards as the openings are too tight , nylon is cheap and wrinkles, they are incompetent to deal with, and they will steal your money. Keep all receipts if you decide to do business with them. And all correspondence.
Anonymous
January 25, 2026
Impossible to get a collected return
Bags have gone down in quality, they are overpriced and the returns process has been a nightmare. I’ve not been able to arrange a collection for the rerun which means a long walk to find a yodel shop. A collection apparently means a phone call for the original return to be cancelled first, which is a time wasting farce!
V P
January 21, 2026
Designed to fail, impossible to repair
I contacted Kipling after my cabin suitcase suffered a structural wheel failure under normal use. The wheel housing broke apart, leaving the wheel exposed and the suitcase difficult to use. This was not caused by impact, misuse, or checked baggage handling (the suitcase was always used as a cabin case)Kipling’s response was disappointing. They declared the product “unrepairable due to lack of spare parts” and refused to offer any solution whatsoever because the suitcase was purchased more than two years ago.In other words, a branded suitcase that fails in normal conditions cannot be repaired simply because the manufacturer does not keep spare parts, and the customer is offered no repair option, no paid solution, and no goodwill gesture. This raises serious concerns about product durability, design longevity, and sustainability.I was not asking for a free replacement; I would have been happy with a repair and pay for it. Being told that no solution exists because the product is effectively disposable after a few years is extremely disappointing and not what I would expect from a brand like Kipling.Based on this experience, I would think twice before buying Kipling luggage again.
edtomandol
January 15, 2026
Change Courier - Yodel are a liability
Will tell you about the bag when I have had a chance to use it. This review is to reflect the fact that it was left in a flowerbed in the dark in the rain by your courier, Yodel, rather than walking 5 metres to ring the doorbell.I note others have complained about your courier, but it seems you ignore customer feedback.
A say it as it is reviewer
December 18, 2025
Not good quality now.
I use to buy regularly, however the quality is no way near as good as it used to be to be. My older bag versions are far superior in stitching and materials. The latest versions I regularly send back now, as just not as good a make. The prices have quadrupled and more! And the patterns are never matches up correctly and for a bag costing £100 you want it perfect! If a £20 bag elsewhere can match up patterns, why can Kipling not? Plus their colour and pattern choices for the UK are often awful!
Suemar Silveira
December 12, 2025
Defective equipment.
I bought a heating device from Amazon, the seller didn't provide support, and the device has several short-circuit faults, which is extremely dangerous. It turns on but doesn't heat up and the screen keeps turning off; it's not reliable.
Me
December 9, 2025
Change your courier company!
Change your courier company!! My parcel has never been Delivered to store to collect even though I had a code!! These were a Christmas presents!! Yodel are an absolute nightmare! Already damaged a parcel from you due to your packaging not been secure enough and no protection of your product!! Missing keyring!! Nightmare!! I actually don't think I will order off you again as it seems yodel can't deliver your parcels or in on piece 🤔
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