koio.co Reviews
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Join 258+ users reviewing Koio. Read verified ratings and real customer experiences on koio.co before you order.
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4.2 / 5
Average user rating
258
Total reviews
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koio.co Reviews
Read real experiences from customers of koio.co.
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MG
February 11, 2026
Koio does not have any customer…
Koio does not have any customer service. Koio is running false highly rated reviews. Koio's phone number for customer service is disconnected & is in Kerhonkson, NY - - not in Manhattan where the store is located. 845-253-5772 is the number on Koio website. As well, emails to their company regarding problems with orders that have been charged & not received are answered by an AI assistant who promises to have a human follow up - - but there is NEVER any follow up. This company will likely soon be out of business & will take people's money when it goes under.
Habeeb
February 6, 2026
Great customer service
Great customer service
Alexander Sherel
February 6, 2026
Over 50 different emails back and forth
Over 50 different emails back and forth, mostly AI canned responses. Jade claims she’s a real person, who knows. Once they start using ai, you never know for sure, that’s on them. Should never have started using it. They don’t give timeframes for out out of stock, just “ once we get we’ll let you know” It’s been the worst ordering experience for anything I’ve ordered in my entire life. I’m hoping the sneakers themselves will offset this. I had another 3 or 4 in mind, based off of reviews I saw on YT. I should have know, as none of them talk about the ordering and shipping. But we shall see. So far my experience has been horrible. I absolutely will post a glowing review if they deserve it for quality. If you plan a purchase, be ready to wait a longgggg time. Again hoping they’re worth it.
joe smith
February 5, 2026
Atrocious customer experience
Atrocious customer experience. Misguided shoe sizes and when you go to return or exchange their policies are unflexible and borderline unethical. Despite never wearing the shoes to try them on they were unwilling to allow me to exchange. I would NEVER purchase from this company.
Alex Segura
February 4, 2026
Where do I start
Where do I start. I’ve spent thousands of dollars on your shoes over the years, and this experience with Koio was by far one of the worst.After placing my order, I waited 10 days with no updates, only receiving information after I personally followed up with customer service. I was then informed that one pair was canceled due to an inventory error. Two days later, the second pair was also canceled for the same reason.This raises serious concerns about inventory accuracy and order management. If products are not available, customers should not be allowed to purchase them in the first placeOrder #: 12646651Unfortunately, this experience has completely eroded my trust in the brand. I will not be purchasing from Koio again.
Richard Natrillo
February 4, 2026
Monza Shoes
Shoes: great quality both in materials and craftsmanship; very comfortable. Customer service: truly excellent! I ordered my second pair a couple of days ago.
Larry Lombas
January 31, 2026
BAD customer service
Update: It looks as if they are looking to resolve this for me stay tuned and I will update as soon as I receive my shoes. First off, the shoes are nice. I purchased a pair early in 2025 and I really like them. Great quality. The issue is customer service. I recently purchased a pair of capri leather sneakers in onyx that were delivered on 12/12 order number 12599211. The size was wrong and I returned them requesting a new size. When I purchased the shoes, I bought the Free Returns and Package Protection. The Post Office has had the message of "In Transit to the next facility since December 21". I reached out several times to Koio and their response was for me to reach out to the post office. Since I purchased the free returns and protection package, I expect Koio to be more proactive to help me find out what is going on with my package. I requested to file a claim so we can resolve this issues and send me my shoes with the correct size or give me a refund. As of now, I am concerned about the integrity of Koio and am waiting to see what they do to bring this to a resolution. BEWARE until further notice!!!!!!!!
SD
January 30, 2026
Warning: Fraudulent refund practices and deceptive sizing
Edit: I see the reply states how they generously allowed me to return the items but compliance with the consumer protection laws is not an exception, it is mandatory! It also fails to reconcile the $135 they still owe me. This is FAR FROM the cost I paid for shipping! That said, the company is liable for their dishonest practices, the cost of shipping to "try on" the faulty merchandise is their responsibility, not mine. All in all, still trying to evade accountability. Sad, really.So, Carolyn, if you do really want to help, refund me the money you stole from me!Original review: Do not buy from this dishonest company!Koio’s "Standard US" sizing is a hallucination. Their own guide admits their US 9 "standard" is actually the same size as a certified US 10.5 size, per the international ISO standard. This is misleading. I bought a pair of their shoes as a gift and they blamed it on me for not measuring the gift recipient's foot ahead of time and double-checking their size guide! It is exactly the point of "standard sizes" to avoid having to do that! Even after seeking "expert" advice for a replacement with the exact foot measurement this time, the second pair was unwearable and at least a size too small, which they called "personal preference". Really? When you can't even stand up wearing a shoe, it's not a preference, it's customer service failure.Most importantly, be warned that they may STEAL nearly 30% of your money if you return the shoes, without explanation. They shorted me ~$135 and only refunded a portion of what I paid them! When I challenged the discrepancy, they became combative, labeled my request for a full refund "harassment," and ghosted me. They still owe me $135. Avoid this company at all costs!The NY Attorney General and the BBB will be investigating them for illegal deceptive business practices and violation of consumer rights.
Keith
January 29, 2026
Aakifah from customer support was…
Aakifah from customer support was excellent and answered all my questions and then some!
Travis Robinson
January 20, 2026
Beautiful, high-quality shoes. Great customer support.
Beautiful, high-quality shoes. Great customer support. My wife bought me a pair of boots for the holiday. They were the wrong size but customer support helped me sort through the situation easily and quickly. Definitely recommend this brand!
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