lacoste.com Reviews
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3.7 / 5
Average user rating
2841
Total reviews
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lacoste.com Reviews
Read real experiences from customers of lacoste.com.
Brands may not incentivize or pay to hide reviews.
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Usman
February 5, 2026
Con artists… read the reviews before purchasing
I urge anyone wanting to purchase from Lacoste to pay attention to the reviews. There is a common theme of stealing people’s money and refusing to refund. We returned two items and were refunded for only one leaving us £100 out of pocket. The customer service team were rude and arrogant. They claim that the courier received only one item in the packaging something that we disputed. They claim that the cctv supports this but are unwilling to share the cctv. According to uk law the moment I hand the parcel to the appointed courier I discharge my liability and it is then the problem of dpd and Lacoste. After over 25 years of supporting Lacoste I will no longer be spending my hard earned money on their products.
Win Phyo Ko
January 30, 2026
What has happened to Lacoste
What has happened to Lacoste? The worst experience all around. From quality, sizing to worst of all, customer experience/service. Clothes were not true to size. I ordered a few items, return some of them. Received an email about just one item being refunded. Sent an email, no reply. Called- its either go straight into asking me to refer FAQs which has not much answers. And call again, it says your wait is 3 minutes, I hold, after 5 minutes it changes to 6 minutes then 'your time is precious, please refer to FAQs, thanks' and hang up. I still haven't got acknowledgement of order returned nor a reply. I used to love Lacoste. If this is a public stock, I would definitely short this. I will wait for its administration.
Farhad Salam
January 29, 2026
Horrible experience
Horrible experience! Never buying lacoste again. I returned my items and they did not refund me no matter how many times I called them.
Camilla
January 23, 2026
Worst experience
Worst experienceSo surprised, i made an order around th 27 th of december , the post delivery service wrote on my app that the parcel was lost around a week after , have contacted Lacoste several times , they answered 2 times out of 7 , and dont answer the questions i ask.Still havent received my order or money back after almost a month. So bad customer service
Roger Donald
January 20, 2026
THE MOST IGNORANT COMPANY IN THE WORLD!!!
The worst, most ignorant customer service i have even encountered!!! Boycott Lacoste is the best option for everybody as in the event of needing help you will get NONE!!!
Amy
January 20, 2026
Ordered a pair of trainers online
Ordered a pair of trainers online, they arrived and were too big so I returned them. The tracking shows as received back to the depot 16th dec.I rang just after Christmas to see if they had been received and was advised due to Christmas wait a few more days. After new year I still hadn’t had any confirmation so I contacted Lacoste and was informed the refund was being processed. I contacted again 5th Jan and the received an email to state my refund had been processed that day and to give 3-5 days. Still no refund on 16th Jan so I called again to be told the refund is showing on there side and it would have to be sent to a special team. I still haven’t heard anything or received a refund. Quick enough to take your money but don’t want to refund when an item is returned
Eve
January 18, 2026
Poorly designed winter jacket
I bought the Green Women's Long Oversized Down Jacket, a coat advertized as being to "brave the elements". However, the product is completely unsuitable for proper cold winters as the hood flaps are too far apart to close the and zipper keeps opening by itself if you put any scarf, hat or layer on and don't zip up to the top or have a very small head. Jacket only suitable for above 5 degrees, not colder weather. Disapointing for a brand that claims technical expertize, very poorly designed.
Francis
January 17, 2026
I’m well impressed
I’m well impressed. I ordered yesterday but only offered a standard delivery with DPD :( but FREE delivery :). I expected it next week sometime but was delivered this morning Saturday 17th Jan (next day and I ordered after 12pm). What a pleasant surprise, as this is a birthday present for Monday. Thank you Lacoste and DPD for being outstanding against the norm these days :D.
Mark Bell
January 12, 2026
Lacoste sort your Customer Services out…
Lacoste sort your Customer Services out I purchased some gds before Christmas DPD left outside my home they wasn’t there when I got home I’ve sent proof of the note saying(don’t leave outside my property it’s not safe) but they sent non receipt disclaimer which I filled in but they decided in there wisdom that parcel was delivered successfully so not only did I lose the money but I didn’t receive parcel either
Vidushi
January 7, 2026
Poor service
Lacoste is the worst brand ever. I first received a worn product and now my return is not getting processed. So dissapointed
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