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Customer service here is really bad. I grabbed a sweatshirt on sale and after washing it just one time following their own instructions, it came out all pilly with threads sticking out everywhere. I've tried multiple times to get in touch with customer service about it and they won't respond. Not buying from them again. The quality doesn't match the price they're asking.

Before you buy anything from Lacoste, check out what people are saying in the reviews. There's a clear pattern of customers losing money and getting denied refunds. We shipped back two items but only got refunded for one, leaving us out about a hundred bucks. The people in customer service were pretty hostile and dismissive. They kept insisting the courier only got one package, but we know that's not true. They say their cameras back them up on this but won't show us the footage. Once I handed that package to the delivery company, that becomes their responsibility and Lacoste's, not mine, according to consumer law. After buying from Lacoste for over two decades, I'm done spending my money there.

Bought some trainers online that ended up being too large, so I returned them. The tracking number confirmed they arrived at the facility on December 16th. After the holidays, I rang to ask if they'd received it and was told to wait longer due to seasonal delays. Once January rolled around, I still hadn't heard anything, so I contacted Lacoste to find out the refund was supposedly in progress. I called back on January 5th and received an email that same day saying my refund had been processed and to expect it within 3 to 5 days. On January 16th, I checked my account and the money still wasn't there. I called yet again and was informed it showed as processed on their system but would need to be sent to another team. To this day, I've heard nothing and haven't received my refund. They're happy to take your payment but very unhappy about giving it back when you return something.

Got some trainers online that didn't fit right, so I sent them back. According to the tracking, they made it to the warehouse on December 16th. I called after the holidays to check on things and was told to be patient because of the holiday rush. Into the new year and still nothing, so I reached out to Lacoste and they said the refund was being worked on. Called back on January 5th and got an email saying it was processed and to wait 3 to 5 business days. By January 16th, still no money in my account. Called again and got told the refund shows on their end but needs to go to a special department. It's been radio silence since then and the refund never showed up. They're quick to charge you but super slow when it comes time to give your money back.

Went to the outlet location in Bicester and had a really uncomfortable experience. This female staff member was acting hostile the whole time. When I went to pay, she was at the register and I felt awkward so I kept leaving the store. By closing time I had no choice but to deal with her and pay. She definitely gave me the wrong change and wouldn't fix it since the till wouldn't be counted until the next day and staff wouldn't help. Pretty bad. The actual products are decent and good quality, but the service was rough.

Ordered something and never got it. After 30 days of waiting, I asked them to refund me. They just sent the money back without any explanation or apology. It's not professional and it's embarrassing for a brand like this.

Made a purchase and it never showed up. After waiting 30 days, I asked for my money back. They just sent it back without any explanation or apology. Not very professional for such a well-known brand.

Put next to brands like Gucci or Maserati that get hyped to death, Lacoste is one that hasn't lost who they are. I think once musicians start rapping about Lacoste constantly, it'll be done for people like me. But at this moment, the craftsmanship is still solid and I enjoy wearing their stuff. I feel like an individual instead of just repeating what everyone else is saying about designer names.

When you stack it up against brands like Gucci or Maserati that everyone won't stop talking about, Lacoste is the one that's kept its real identity. Once the rappers start making songs about Lacoste, it'll probably be finished for people like me. Right now though, you can still feel the quality in everything they make. I like wearing their clothes because I don't feel like I'm just following everyone else around screaming about brand names.

I ordered something in early August as a present for my husband. Fast forward almost a month and I still haven't gotten a single update about whether it's been put together or shipped. Not one word from anyone. This level of carelessness is worse than disappointing, it's completely unacceptable. No other store has ever treated me this way. It seems like the place is coming apart at the seams. Now instead of sending a nice gift, I'm stuck trying to get my money back. The whole situation has been terrible and I'd tell anyone shopping here to really think hard about it first.

Placed an order in early August as a gift for my husband. Almost a month goes by and I haven't gotten any info whatsoever about whether it's been packed or shipped out. Zero communication from anyone. This is honestly inexcusable and way worse than anything I've dealt with from any other company. It feels like things are falling apart over there. Now instead of getting the gift I wanted to send, I'm dealing with trying to get my money back. The whole thing has been awful and I'd tell anyone thinking about ordering from them to reconsider.

Really frustrated with this purchase. Bought three hoodies that seemed like good quality in the store. Then I washed them once using cold water and they all shrunk up. Total waste of money since each one was around a hundred dollars. I won't be ordering from them anymore.

Had a weird situation where I needed help with prescription frames I got from an optometrist who retired. Normally you'd return something to the store, but that wasn't an option. I contacted Lacoste about a manufacturing defect in their frames and told them I'd even cover cost and shipping for a replacement. Customer service agent Lou Elise refused to help at all. Won't be buying their premium designer stuff anymore.

Don't order from Lacoste online. The service is terrible and their policies are worse. I was missing a kids hat from my order and after a month, Lacoste wouldn't send it or give me my money back. It's really poor treatment of customers. The whole situation is ridiculous. I'm extremely frustrated with how this was handled.

Watch out if you buy online because they'll slap you with a ten dollar return fee. And if you change your mind, they'll tack on another fifteen dollars to punish you for returning something you got as a gift and never even opened or wore.