Laithwaites is an online and brick-and-mortar wine retailer offering curated selections and personalized customer accounts. This RetailCoupons.com review page aggregates shopper feedback on their wines, service quality, and membership experience, rated 2.2 out of 5 by 17 shoppers.
Laithwaites Reviews
2.2
17 reviews
What Shoppers Say About Laithwaites
Created with AI, based on recent reviews
Laithwaites receives sharply divided feedback from shoppers, with positive reviews centering on wine quality, knowledgeable staff members (particularly named specialists like Shannon and Joe), and responsive customer service. Customers who have established relationships with their account managers report years of satisfactory service and consistently praise quick delivery and expert wine guidance.
However, a substantial portion of negative reviews describe serious issues with membership management and billing practices. Shoppers report difficulty canceling memberships, charges appearing after supposed cancellations, unwanted recurring orders enrolled without clear consent, and inadequate refund resolution. The most common complaint involves automated case deliveries at high price points that customers claim they never explicitly authorized, combined with frustration over inability to remove payment information from their accounts.
Customer Reviews (17)
Sorted by: Most recentPatricia D.Mar 14, 2026
Shannon always takes great care of me and I really enjoy the wines. People come to my house, try them, and then want to order some for themselves.
Marcus R.Feb 26, 2026
Stay away from this company. I kept my membership active but asked them to stop it, and they never did. Then I had a pending order and asked them to cancel it, which they confirmed they would. But the next day they charged my card anyway and the wine showed up at my door. When I asked for my money back, they only wanted to give me a 10 percent discount so they wouldn't have to pick it up. I didn't accept that. Then they said it'd be 8 to 10 business days to return my funds. That's way longer than how fast they took the money out in the first place. It's been the worst customer service experience I've had.
Andrew N.Jan 25, 2026
Great quality wine, quick delivery, and fantastic advice. My specialist Joe has been looking after my orders for the last 4 years. Really outstanding customer care.
Linda C.Aug 4, 2025
Stopped by their West Bridgford location on Sunday to get some guidance and got fantastic help from Dawn. We're definitely coming back to buy wine from them.
Nicholas E.Jul 16, 2025
They signed me up to get a case delivered every 12 weeks at a really high price and I never agreed to it. There's no way to remove my card details from this membership thing. I won't be ordering from them ever again.
Victoria F.Apr 8, 2025
Had some wonderful Champagne with Shannon's guidance. She does excellent work helping customers. Would absolutely recommend Laithwaite for quality wine and top notch service.
Thomas H.Nov 22, 2024
They used to be much better than this. I recently ordered a mixed case of red wines and they only sent me 3 bottles total, with 4 of each variety. Pretty disappointing honestly.
Angela S.Jul 21, 2024
We stopped our subscription but they kept billing us for three months after. We ended up canceling our credit card to make them stop. The customer service was awful.
Paul W.Jul 2, 2024
Bad customer service attitude. They shipped wines without letting me know first. This used to be a solid business but something's clearly changed. Really let down by how they operate now.
Kevin J.May 26, 2024
Their customer service is honestly terrible. I got attracted by an ad saying 40 percent off your first order. I usually buy wine somewhere else but thought I'd give it a shot because it seemed easier. Big mistake. I clicked their link, set up my account the right way, picked a subscription option, and ordered 8 bottles. They took the money right away. After a week with no word from them, I decided to reach out about my order. They came back saying they couldn't verify my age (I'm 44) and wanted me to email a copy of my passport. I was working hard and didn't expect they'd need that, plus they never asked for it when I bought the stuff. They just grabbed my cash and sat around waiting. It took me another couple of days to get my ID over to them so they'd ship the order. When I sent my passport, I also told them what I thought about how they handled the purchase. Their whole process was below standard.
Laithwaites Review FAQ
What is the average rating for Laithwaites?
Laithwaites is rated 2.2 out of 5 based on 17 customer reviews on RetailCoupons.com. The rating distribution is notably polarized: approximately 65 percent of reviews are one-star, while 29 percent are five-star.
What do customers praise most about Laithwaites?
Positive reviewers consistently highlight the quality of wines offered, fast delivery times, and exceptional expertise from account specialists. Many customers name specific staff members and report long-term satisfaction from having a dedicated wine advisor who provides personalized recommendations and service.
What are the main complaints about Laithwaites?
The most frequent complaint involves membership and billing problems. Customers report difficulty canceling memberships despite requesting cancellation, unexpected charges after confirmed order cancellations, and automatic case shipments they claim were enrolled without explicit consent. Some shoppers also report challenges removing payment information and frustration with refund offers that fell short of full refunds.
Would customers recommend Laithwaites?
Recommendations depend heavily on individual experience. Five-star reviewers express strong recommendations and long-term loyalty, with some mentioning repeat purchases and referrals to friends. However, one-star reviewers explicitly warn others to avoid the company due to billing and membership management issues.
How can I write a review for Laithwaites on RetailCoupons.com?
RetailCoupons.com accepts reviews from verified shoppers. Your feedback about wine quality, customer service, delivery, and any membership or billing experiences helps other consumers make informed decisions. Both positive and negative experiences are valuable for maintaining balanced, honest feedback on the site.