landsend.com Reviews
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1.6 / 5
Average user rating
550
Total reviews
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We aggregate and refresh feedback continuously so you can gauge real customer experience and service quality for landsend.com.
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landsend.com Reviews
Read real experiences from customers of landsend.com.
Brands may not incentivize or pay to hide reviews.
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Mary Norton
March 30, 2026
THE SUIT WAS ACTUALLY AN 18 NOT A 14 OR…
ByTHE SUIT WAS ACTUALLY AN 18 NOT A 14 OR 16 STRETCHED BEYOND WHAT IS NORMAL FOR A SUITE! STRAPS ARE WELL MADE AND SKIRT WITH PANTIE SEWN IN IS SUPER COMFORTABLE. I HAVE A LAYTEX ALLERGIE AND FIND THERE SUITS TOP QUALITY. I WOULD BUY AGAIN AND I ALSO FIND THERE COVER UPS OF GOOD QUALITY IN THE DRESS AND SKIRT CATIGORY. An all round good company that I hàve wore since I have been Thirty-eight now about to be Sixty. Would recommend to family and friends any all s I'm suits and rash sun guards worn in tropics.Even when knocked down by a wave the quality kept my suit up with way the are sewn and amount of fabric. Worth, every penny!
Erika
March 27, 2026
Lost a long time customer
I've been shopping at Land's End since my kids were babies. Some of their products have been great quality and some not so much. Between myself and my mom's household we have spent thousands of dollars. I recently had a pretty bad experience with customer service being really harsh about an adjustment refund. For me a huge price difference of almost $100 for items I received just days ago. For a multi-million dollar corporation this is a drop in the bucket to keep or lose a long time customer. They don't care, none of these companies care, which is a lesson learned. Customer loyalty doesn't matter.I haven't ever contacted them previously for adjustments. They were so set on proving their point almost to the point of super harsh, and we're talking about I received items on Tuesday and contacted within less than 2 business days after. I would return the items if they were for me, however, it's for a family member that needs them for immediate use and we do not have time to find new items.
matt allen
March 27, 2026
WASTE OF TIME
dont order online 5 days after order still not shipped. called in to cancel, since it shows processing, they cant. In other words only buy from them if you dont want it for a month trash trash trash
Kay
March 26, 2026
Tank suit is NOT chlorine resistant. Size is not true.
I like the color of my tank swimsuit. It is NOT chlorine-resistant. Even thought I wet it prior to getting in the pool and rinsing it immediately after. Other women in my water aerobics class agree. It fades in a way that is odd. It's not attractive! It's embarrassing. I wear a size 16 pant but have to order a size 20 swimsuit. That makes no sense. I have bought suits from Lands End for years. I will not be buying any more.
Patty Smail
March 25, 2026
I placed an order with the wrong…
I placed an order with the wrong shipping address. Their customer service policy says that you are able to edit an order for whatever reason within 30 minutes of placing the order. I immediately called to change the address and was told they were doing a warehouse update on their software and they could not change the address. Nor could they cancel the order. This was not at all helpful.
Katya Plotkin
March 21, 2026
Poor and Confusing Experience
Very poor customer service. The website is improperly working, was trying to order a uniform sweater for my son's school. I added a logo, paid for it, but the logo was not included. Giving me a hard time instead of fixing the issue, called 30 mins after ordering, item has not even been shipped, but they are claiming there is nothing they could do. Now I will have to pay the shipping fee for an item I know I will be returning.
Ryan Gainor
March 18, 2026
I requested a refund for my items…
I requested a refund for my items MONTHS ago. In early September 2025 I processed the return. It’s been over half a year and yet I still have not received my refund for the item I returned (which was returned quickly by myself). The returned item was received 1/9/26, but they still haven’t processed the refund. How does it take so long to process a return and then get a refund to me? Frustrated with this company. Add to that the fact that I get inundated with texts and emails about their products and discounts. I have blocked them, but still they persist.
Fly Girl
March 16, 2026
The quality has been going down and now…
The quality has been going down and now the ordering the returning process are cumbersome and expensive. I order four items from their website and got free shipping. Two of those do not fit and I had to return them. They charged me $8.95 for the return even though I am dropping off the items at a drop-off location. Then they deduct another $6.95 for the shipping. Sierra.com and Amazon both carry Lands End products and both have free shipping and return. Does not make sense to buy Lands End from their own website anymore.
Garrett
March 15, 2026
Quality, cut, sizing and service are terrible. I won’t shop here again
The quality and fit of their men’s clothing and their customer service has really gone downhill over the past few years. I ordered several gifts only to be sorely disappointed by the sizing of their men’s clothing. A large in Lands End men’s flannel is easily the size of an XL in other popular clothing brands. Also the cut is pretty terrible. It’s not slim cut or standard cut, it’s extra wide cut, which makes the sizing issues even worse. So rather than go to the trouble of exchanging for a medium and running the risk of still being too wide I retuned it all for a refund, but they don’t have free returns, so I opted for what I thought was going to be store credit but what turned out to be a bunch of separate virtual gift cards I have to keep track of. After this experience, I won’t ever shop there again, but it was an expensive lesson to learn.
Ross Meyerson
March 14, 2026
Wow. So many bad reviews.
Wow. I am shocked to see how many bad reviews match mine. I ordered a shirt two weeks ago and it arrived no problem. I ordered the same product again in a different color right away. It did not arrive on the date it said it was. When I tracked it down it said it was not delivered due to “insufficient address”. Again same exact address as two weeks ago. Land’s End offered me no explanation nor assurance that it wouldn’t happen again. Only”order it again and if you want to make sure it doesn’t happen again, pay for expedited shipping”.
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